• Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM

Highlight Question

What's on This Page:

Was this helpful?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Highlight Questions

The Highlight question type allows you to present survey participants with an interactive text sample. Participants can select words from the text and evaluate using criteria you choose. For example, whether they like or dislike the selected text.

A question where random words and phrases are highlighted to indicate the respondent's sentiment

Setting Up a Highlight Question

  1. Click the Create a New Question Item dropdown and choose Highlight.
    Question types dropdown beside the Create a New Question button
  2. Enter your question text, then select the blue Click to edit highlight text to enter the interactive text participants will evaluate.
  3. If desired, group multiple words together by clicking between the words (click again to separate the words).
    Moving the divider between words on highlight questions
  4. If desired, click on a word or group to specify that it should be non-interactive. Interactive words are outlined, and non-interactive words are not.
    Selecting a word to eliminate it

    Qtip: You can use the Stop Words feature in the question editing pane on the right to automatically specify basic words (it, the, to, a, etc.) as non-interactive.
  5. If desired, click the Like/Dislike text to edit the names of the categories.

Highlight Options

The Highlight question type can be customized using a few special features found in the question editing pane.


Increase the range of your Like/Dislike scale to include more than three options. You can also use the Automatic Categories option to alter the scale to use words like Effective/Ineffective.

Categories on the question editing pane corresponds to the number of colors you can highlight a word or phrase in

Color Schemes

Customize the colors associated with each scale point. Select Reverse Color Order to reverse the order the colors from your palette are used in the scale points.

Color scheme in question editing pane

Stop Words

Automatically exclude filler words from the interactive parts of your question. With this option checked, all words like “it,” “a,” “an,” “to,” etc. will not be selectable for survey participants, without you having to manually click each one.

Exclude Stop Words is selected to remove articles and common verbs from the highlight question

Text size

Change the font size for the interactive text part of your question.

Text size is selected and adjusted


You can use the Must Select option to determine a maximum and minimum numbers of words/phrases that respondents must express an opinion for before they move forward.

Validation is set to Must Select and a minimum and maximum are set

To learn more about your validation options, check out our support page on Validation.

Data Analysis

Once your responses have been collected, Qualtrics offers various ways you can analyze your response data. From the Reports tab, you can view aggregate data in pre-made reports as well as create your own reports from scratch. From the Data & Analysis tab, you can view and manage individual respondents’ data.


In the Results section of the Reports tab, there are several visualization types available for Highlight questions: Simple Table, Bar Chart, Text Highlights, and Word Cloud. For more information on these visualization types, please visit the linked visualization support pages.

In the Reports section of the Reports tab, you can load one category at a time into the data source of the Bar Chart, Line Chart, Pie Chart, Breakdown Bar, Data Table, or Results Table.

Data source of a visualization

Downloaded Data Format

In the exported data set, the appearance of your data depends on whether you turned on Split multi-value-fields into columns when exporting your data.

When columns aren’t split, each scale point gets a column, and the words/phrases the respondent rated that scale point are listed in the column.

CSV file of highlight data

When columns are split, every scale and phrase combination gets a column. For example, if you have 6 phrases and 3 scale points, you will have 18 columns. The cell will be filled if the respondent assigned that scale point to that phrase, and it will be blank if they did not.

At the end of the header name is the sentiment - for example, Like, then what word they liked