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SMS Distributions

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About SMS Distributions

Qualtrics SMS distributions help you reach your audience through mobile devices and collect on-the-go pocket feedback. This page outlines how to set up an SMS survey distribution and provides best practices for conducting SMS surveys.

You can distribute surveys in two different ways through SMS: as a “2-way,” interactive survey where respondents text their replies to each question, or as a link to the survey sent to the respondent’s phone that can be opened in a mobile browser.

Qtip: SMS Surveys is an add-on feature not included in the standard Qualtrics license. To learn more, contact your Brand Administrator.

SMS Credits Pricing

Qtip: The pricing of SMS distributions is managed by Twilio in the self-service model and Qualtrics in the sub-account model.

Sub-Account Model

In the sub-account model, you need to purchase SMS credits to send SMS surveys through Qualtrics. For information about SMS credits pricing, reach out to your Account Executive. Credit use depends on the recipient’s country/region. See the below table for an explanation of credit by country.

Click here to view a table of credit consumption by country.
Note that credits are consumed based on the type of message:

  • Inbound Credits: Incoming messages sent from the respondent to you.
  • Outbound Credits: Outgoing messages from you to the respondent.

Directional SMS refers to the type of SMS distribution you can send. 1-way SMS distributions are when you send the recipient a survey link via SMS while 2-way SMS distributions are when the recipient takes the survey by sending and receiving messages. If the directional SMS is “Local”, then the messages will send from a local phone number. If the directional SMS is “US” then it will send from a United States number.

Country / Region Name Country Code Inbound Credits Outbound Credits Directional SMS
Afghanistan AF 0.2 9.0 1-way US
Albania AL 0.2 8.0 1-way US
Algeria DZ 0.2 9.0 1-way US
Andorra AD 0.2 9.0 1-way US
Angola AO 0.2 6.0 1-way US
Anguilla AI 0.2 5.0 1-way US
Antigua and Barbuda AG 0.2 4.0 1-way US
Argentina AR 0.2 6.0 1-way US
Armenia AM 0.2 7.0 1-way US
Aruba AW 0.2 6.0 1-way US
Australia AU 0.2 2.0 2-way Local
Austria AT 0.4 6.0 1-way US
Azerbaijan AZ 0.2 13.0 1-way US
Bahamas BS 0.2 4.0 1-way US
Bahrain BH 0.2 11.0 1-way US
Bangladesh BD 0.2 9.0 1-way US
Barbados BB 0.2 5.0 1-way US
Belarus BY 0.2 12.0 1-way US
Belgium BE 0.2 7.0 1-way US
Belize BZ 0.2 8.0 1-way US
Benin BJ 0.2 10.0 1-way US
Bermuda BM 0.2 5.0 1-way US
Bhutan BT 0.2 10.0 1-way US
Bolivia BO 0.2 7.0 1-way US
Bosnia and Herzegovina BA 0.2 7.0 1-way US
Botswana BW 0.2 9.0 1-way US
Brazil BR 0.2 4.0 1-way US
Brunei BN 0.2 2.0 1-way US
Bulgaria BG 0.2 12.0 1-way US
Burkina Faso BF 0.2 5.0 1-way US
Burundi BI 0.2 9.0 1-way US
Cambodia KH 0.2 9.0 1-way US
Cameroon CM 0.2 12.0 1-way US
Canada CA 0.4 0.4 2-way Local
Cape Verde CV 0.2 7.0 1-way US
Cayman Islands KY 0.2 5.0 1-way US
Central Africa CF 0.2 2.0 1-way US
Chad TD 0.2 7.0 1-way US
Chile CL 0.7 5.0 2-way Local
China CN 0.2 3.0 1-way US
Colombia CO 0.2 5.0 1-way US
Comoros KM 0.2 6.0 1-way US
Congo CG 0.2 6.0 1-way US
Cook Islands CK 0.2 4.0 1-way US
Costa Rica CR 0.2 4.0 1-way US
Croatia HR 0.2 5.0 1-way US
Cyprus CY 0.2 7.0 1-way US
Czech Republic CZ 0.4 7.0 2-way Local
Denmark DK 0.2 3.0 1-way Local
Djibouti DJ 0.2 9.0 1-way US
Dominica DM 0.2 5.0 1-way US
Dominican Republic DO 0.2 5.0 1-way US
DR Congo CD 0.2 8.0 1-way US
East Timor TL 0.2 10.0 1-way US
Ecuador EC 0.2 8.0 1-way US
Egypt EG 0.2 8.0 1-way US
El Salvador SV 0.2 4.0 1-way US
Equatorial Guinea GQ 0.2 4.0 1-way US
Estonia EE 0.7 9.0 2-way Local
Ethiopia ET 0.2 10.0 1-way US
Falkland Islands FK 0.2 12.0 1-way US
Faroe Islands FO 0.2 2.0 1-way US
Fiji FJ 0.2 9.0 1-way US
Finland FI 0.7 7.0 1-way Local
France FR 0.4 5.0 2-way Local
French Guiana GF 0.2 16.0 1-way US
French Polynesia PF 0.2 15.0 1-way US
Gabon GA 0.2 9.0 1-way US
Gambia GM 0.2 3.0 1-way US
Georgia GE 0.2 10.0 1-way US
Germany DE 0.2 7.0 2-way Local
Ghana GH 0.2 9.0 1-way US
Gibraltar GI 0.2 3.0 1-way US
Greece GR 0.2 5.0 1-way US
Greenland GL 0.2 4.0 1-way US
Grenada GD 0.2 5.0 1-way US
Guadeloupe GP 0.2 8.0 1-way US
Guam GU 0.2 8.0 1-way US
Guatemala GT 0.2 5.0 1-way US
Guinea GN 0.2 13.0 1-way US
Guinea-Bissau GW 0.2 13.0 1-way US
Guyana GY 0.2 5.0 1-way US
Haiti HT 0.2 6.0 1-way US
Honduras HN 0.2 5.0 1-way US
Hong Kong HK 4.0 5.0 2-way Local
Hungary HU 0.7 8.0 1-way US
Iceland IS 0.2 7.0 1-way US
India IN 0.2 2.0 1-way US
Indonesia ID 0.2 13.0 1-way US
Iraq IQ 0.2 9.0 1-way US
Ireland IE 0.7 6.0 1-way Local
Israel IL 0.7 10.0 2-way Local
Italy IT 0.4 4.0 2-way Local
Ivory Coast CI 0.2 13.0 1-way US
Jamaica JM 0.2 5.0 1-way US
Japan JP 0.2 7.0 1-way US
Jordan JO 0.2 11.0 1-way US
Kazakhstan KZ 0.2 10.0 1-way US
Kenya KE 0.2 9.0 1-way US
Korea Republic of KR 0.2 4.0 1-way US
Kuwait KW 0.2 9.0 1-way US
Kyrgyzstan KG 0.2 11.0 1-way US
Laos PDR LA 0.2 5.0 1-way US
Latvia LV 1.0 7.0 1-way Local
Lebanon LB 0.2 6.0 1-way US
Lesotho LS 0.2 9.0 1-way US
Liberia LR 0.2 6.0 1-way US
Libya LY 0.2 9.0 1-way US
Liechtenstein LI 0.2 3.0 1-way US
Lithuania LT 0.7 4.0 2-way Local
Luxembourg LU 0.2 8.0 1-way US
Macau MO 0.2 3.0 1-way US
Macedonia MK 0.2 8.0 1-way US
Madagascar MG 0.2 8.0 1-way US
Malawi MW 0.2 9.0 1-way US
Malaysia MY 0.2 5.0 1-way US
Maldives MV 0.2 3.0 1-way US
Mali ML 0.2 9.0 1-way US
Malta MT 0.2 5.0 1-way US
Martinique MQ 0.2 14.0 1-way US
Mauritania MR 0.2 8.0 1-way US
Mauritius MU 0.2 6.0 1-way US
Mexico MX 0.2 2.0 1-way US
Moldova MD 0.2 6.0 1-way US
Monaco MC 0.2 13.0 1-way US
Mongolia MN 0.2 6.0 1-way US
Montenegro ME 0.2 4.0 1-way US
Montserrat MS 0.2 5.0 1-way US
Morocco MA 0.2 7.0 1-way US
Mozambique MZ 0.2 4.0 1-way US
Namibia NA 0.2 6.0 1-way US
Nepal NP 0.2 9.0 1-way US
Netherlands NL 0.7 9.0 2-way Local
Netherlands Antilles AN 0.2 13.0 1-way US
New Caledonia NC 0.2 12.0 1-way US
New Zealand NZ 2.0 9.0 1-way Local
Nicaragua NI 0.2 6.0 1-way US
Niger NE 0.2 8.0 1-way US
Nigeria NG 0.2 9.0 1-way US
Norfolk Island NF 0.2 3.0 1-way US
Norway NO 0.2 5.0 1-way US
Oman OM 0.2 7.0 1-way US
Pakistan PK 0.2 5.0 1-way US
Palestinian Territory PS 0.2 11.0 1-way US
Panama PA 0.2 6.0 1-way US
Papua New Guinea PG 0.2 5.0 1-way US
Paraguay PY 0.2 3.0 1-way US
Peru PE 0.2 4.0 1-way US
Philippines PH 0.2 5.0 1-way US
Poland PL 0.4 3.0 2-way Local
Portugal PT 3.0 3.0 2-way Local
Puerto Rico PR 0.7 4.0 2-way Local
Qatar QA 0.2 6.0 1-way US
Reunion/Mayotte RE 0.2 19.0 1-way US
Romania RO 0.2 7.0 1-way US
Russia RU 0.2 10.0 1-way US
Rwanda RW 0.2 5.0 1-way US
Samoa WS 0.2 5.0 1-way US
San Marino SM 0.2 8.0 1-way US
Sao Tome and Principe ST 0.2 12.0 1-way US
Saudi Arabia SA 0.2 4.0 1-way US
Senegal SN 0.2 10.0 1-way US
Serbia RS 0.2 5.0 1-way US
Seychelles SC 0.2 10.0 1-way US
Sierra Leone SL 0.2 5.0 1-way US
Singapore SG 4.0 4.0 2-way Local
Slovakia SK 0.2 9.0 1-way US
Slovenia SI 0.2 4.0 1-way US
South Africa ZA 0.2 2.0 1-way US
South Sudan SS 0.2 6.0 1-way US
Spain ES 0.2 4.0 2-way Local
Sri Lanka LK 0.2 9.0 1-way US
St Kitts and Nevis KN 0.2 8.0 1-way US
St Lucia LC 0.2 5.0 1-way US
St Vincent Grenadines VC 0.2 5.0 1-way US
Sudan SD 0.2 7.0 1-way US
Suriname SR 0.2 6.0 1-way US
Swaziland SZ 0.2 6.0 1-way US
Sweden SE 0.2 4.0 1-way US
Switzerland CH 0.4 3.0 2-way Local
Taiwan TW 0.2 6.0 1-way US
Tajikistan TJ 0.2 11.0 1-way US
Tanzania TZ 0.2 7.0 1-way US
Thailand TH 0.2 3.0 1-way US
Togo TG 0.2 5.0 1-way US
Tonga TO 0.2 6.0 1-way US
Trinidad and Tobago TT 0.2 7.0 1-way US
Tunisia TN 0.2 9.0 1-way US
Turkey TR 0.2 3.0 1-way US
Turkmenistan TM 0.2 9.0 1-way US
Turks and Caicos Islands TC 0.2 5.0 1-way US
Uganda UG 0.2 9.0 1-way US
Ukraine UA 0.2 9.0 1-way US
United Arab Emirates AE 0.2 3.0 1-way US
United Kingdom GB 0.2 3.0 2-way Local
United States US 0.7 0.7 2-way Local
Uruguay UY 0.2 8.0 1-way US
Uzbekistan UZ 0.2 10.0 1-way US
Vanuatu VU 0.2 8.0 1-way US
Venezuela VE 0.2 5.0 1-way US
Vietnam VN 0.2 9.0 1-way US
Virgin Islands, U.S. VI 0.2 2.0 1-way US
Yemen YE 0.2 8.0 1-way US
Zambia ZM 0.2 9.0 1-way US
Zimbabwe ZW 0.2 9.0 1-way US

Self-Service Model

In the self-service model, SMS message distribution cost is handled directly by customers with Twilio. You can check how much it costs to send and receive SMS messages on the Twilio support site.

SMS Credits Consumption

Attention: For information about SMS credits pricing, reach out to your Account Executive.

You need to purchase SMS credits to send SMS surveys through Qualtrics. This section will cover the various factors that influence how many credits are consumed when sending SMS surveys. These include the recipient’s country, the length of the message, and the characters included in the message. Brand Admins can view how many credits have been consumed in their brand by viewing the Consumption Report.

Where to View Remaining SMS Credits

You can view how many SMS credits are available to your account whenever you go to distribute a survey through SMS.

SMS text message credits remaining

  1. Open an active survey.
  2. Go to the Distributions tab.
  3. Go to the SMS section.
  4. The remaining account credits will be listed at the top-left.

Qtip: Brand Administrators can view the SMS credits left in the entire Qualtrics license by navigating to the License Usage admin report.

License usage report has remaining SMS credits at bottom

GSM-7 vs USC-2 Characters

The types of characters you include in your SMS message can affect if the message will be broken up into multiple messages. This is determined by the characters’ encoding. There are two different types of encoding: GSM-7 and USC-2.

GSM-7 is the default encoding standard and includes most common characters. You can find out what characters are included in the GSM-7 set here. The character limit for a GSM-7 encoded message is 160 characters.

USC-2 encodes less common characters, which includes, but is not limited to, smart quotes, emojis, and Japanese kanji. If your message contains a non-GSM character, the entire message will be encoded with USC-2 encoding. The character limit for a USC-2 message is 70 characters.

If a message exceeds 160 GSM-7 or 70 USC-2 characters, the message will be sent as two messages, and each message will consume credits.

Qtip: The survey link included in the message will count against your character limit.

SMS Providers

Many customers elect to use Qualtrics’ preconfigured setup for SMS distributions, which allows you to leverage Qualtrics’ existing relationship with an SMS provider. This method comes with no additional setup, other than the normal steps we describe on this page to prepare surveys, phone numbers, and distributions in Qualtrics.

However, if your company has a preexisting relationship with an SMS provider, you can use that to send SMS distributions in Qualtrics instead. See the page Using Your Own SMS Provider for further instructions.

Sending SMS from an Alphanumeric ID

By default, all SMS distributions sent from Qualtrics are from a phone number (e.g., 888-888-8888). If desired, you may choose to send SMS from an alphanumeric ID instead (e.g., QUALTRICSXM).

Example: In the first image, the message sends from the alphanumeric ID “QUALTRICSXM.”

a text message sent from an alphanumeric id

In the second image, the message sends from a default Qualtrics number.

text message sent from a standard sms number

Qtip: SMS sent from an alphanumeric ID must still meet all SMS opt-out compliance guidelines:

  • Users must specifically opt in to receive your messages and know how to opt out before you send your first message.
  • The STOP keyword does not work for alphanumeric IDs. You need to add an opt-out URL that will opt-out respondents from the contact list. To add the opt-out URL, add this piped text to your message: ${l://OptOutURL}.

Benefits of Alphanumeric IDs

Alphanumeric IDs have the following benefits over phone numbers:

  • Sending messages from an alphanumeric ID has higher throughput (10 messages per second) compared to our standard setup (3 messages per second).
  • Sending messages from an alphanumeric ID avoids increased carrier message filtering in many markets.
  • Sending messages from an alphanumeric ID increases brand’s recognition since recipients see messages from your brand’s desired alphanumeric ID instead of a standard phone number.

Limitations of Alphanumeric IDs

Please be aware of the following limitations with alphanumeric IDs:

  • Alphanumeric IDs are not available in all countries. See this page for more information about availability.
    Qtip: Keep in mind that your alphanumeric ID is automatically used for all countries in which it is supported.
  • Some countries require pre-registration before you can use an alphanumeric ID. See this page for more information.
  • Alphanumeric IDs are only available for one-way outbound messages. Recipients cannot reply directly to messages. However, you can provide contact information in your message if you want recipients to message you.

Requesting an Alphanumeric ID

There is no additional charge for using an alphanumeric sender ID for most countries. Qualtrics offers sending messages via alphanumeric ID to those countries that don’t require any additional fee. However, for some countries that require pre-registration there may be additional charges, such as one-time setup fees or recurring monthly fees.

To request your alphanumeric ID:

  1. Decide what you want your alphanumeric ID to be.
    Qtip: Alphanumeric IDs may be up to 11 characters. Accepted characters include both upper- and lower-case ASCII letters, the digits 0 through 9, and space (i.e., A-Z, a-z, 0-9). They may not be only numbers.
  2. Create a list of countries you plan on sending SMS messages to.
  3. Contact Qualtrics Support via email to request your alphanumeric ID be enabled. Make sure to include the information listed above.
    Qtip: We recommend you contact support via email since the implementation process is not immediate.

Survey Design

Surveys sent through SMS are built the same way you would build a traditional survey—using the Survey tab.

Warning: Because 2-Way SMS is a more limited communication medium, only three question types are supported: NPS©, single answer multiple choice, and text entry. Additionally, you cannot have HTML formatting on your questions. However, branch logic, display logic, and custom end of survey messages (in end of survey elements and in the survey’s end of survey message) are all compatible.

Question Formatting

On multiple choice questions, choices will be modified to each include a code. Participants text in this code to select that choice.

Survey question from internet on left and from SMS on right
Choices in the Survey tab (left) display options participants can select. When sent via SMS (right), these choices include a number instead.

On NPS© questions, only the question text itself will be sent to participants. Respondents need to answer with a number on the NPS© scale (i.e 0-10) to answer the question. We recommend including the NPS© scale in your question text so your participants know how to respond.

Character Limits

When writing your questions, it’s important to keep in mind how your content may be broken up into multiple messages.

For most characters (GSM-7), each character takes up 7 bits of data. The limit for these characters is 160 characters per message.

For special characters (USC-2), emojis, and any characters that take up 16 bits of data per character, the limit is 70 characters per message.

Survey Pages

SMS surveys are distributed one question at a time. If a participant answers a question, the next question will be sent. Page breaks are ignored when distributing a survey via SMS.

Qtip: Although longer surveys are possible, we recommend keeping SMS surveys simple with no more than two or three questions.

Survey Compatibility

When distributing the survey (done through the SMS section in the Distributions tab), an alert will appear if the survey is not compatible.

SMS survey compatibility and inbound access codes

Click the Incompatibility Report for details on how to make your survey compatible.

Importing Phone Numbers

Attention: Make sure that the phone numbers to which you are sending your SMS survey can accept text messages. You will still be charged even if the recipient’s number is incorrect or a landline.

Phone numbers for an SMS survey distribution are uploaded the same way email addresses are uploaded for an email distribution—in a contact list.

Contact lists require an “Email” column since they are traditionally used for email distributions. This column should be included, but may be left empty if the contact list will be used for an SMS distribution.

Attention: Lists created with XM Directory do not need an Email column.

Spreadsheet with Phone column populated with numbers and an empty Email column

A column for phone numbers should also be included. This column may have any name, but should be something easily identifiable, such as “Phone” or “Phone Number”.

Qtip: For an in-depth overview of how to upload a panel, see our Contact List Creation page. Uploading as a file allows you to leave the Email column empty.

Format for US Numbers

For phone numbers based in the United States, you are allowed to use spaces, dashes, and parentheses, provided that you remember to use the country code. The following are valid formats:

  • 1(XXX)-XXX-XXXX
  • 1-XXX-XXX-XXXX
  • 1-(XXX)-XXX-XXXX
  • 1XXXXXXXXXX
  • 1-XXXXXXXXXX
  • 1 (XXX) XXX-XXXX
  • 1-(XXX) XXX-XXXX
  • 1(XXX) XXX-XXXX

Format for UK Numbers

Numbers based in the United Kingdom must not contain spaces, dashes, or parentheses. Remove the leading 0 after the country code (44) if there is one. The following are valid formats:

  • 44XXXXXXXXXX

Format for Other Countries

Write the country code, then the number. Be sure to remove any 0’s after the country code. Do not include spaces or dashes.

Distributing a 2-Way SMS Survey

There are two ways of distributing a 2-Way SMS survey: through a list of phone numbers or through Access Codes that your respondents text.

With a list of phone numbers, you send an SMS message to a specific group of people who then respond to the message and continue through the SMS survey as normal. Since you’re distributing to a list of contacts, the respondent’s contact information and their Embedded Data will be saved with their response.

With the Access Codes, you are given a unique 10-digit toll-free number and a unique code to distribute to respondents however you would like (sent through an email, posted on a flyer, etc.). Respondents message the number a specific code and then are sent the survey questions via SMS. Since this distribution method isn’t targeted at individual contacts, contact information is not saved with the response automatically.

Attention: Respondents have 48 hours to respond to a 2-way SMS invitation before the survey response session is closed. Sessions are also closed whenever a respondent completes a response. You cannot send another 2-way SMS invitation to a phone number if the respondent already has one open session.

To distribute to a list of phone numbers

Qtip: To prevent SMS providers from blocking your messages, you must include an opt-out message for your respondents. Please include a message along the lines of “text STOP to opt-out of this survey” in the first question of your survey.
  1. Navigate to the Distributions tab and choose the SMS section.
    Create SMS distribution
  2. Select Schedule SMS Distribution.
  3. Select Recipient takes the survey via 2-way SMS.
    New 2-way SMS Distribution scheduling
  4. Name your distribution.
  5. Choose the appropriate contact list.
  6. Choose which contact list field has the recipients’ phone numbers.
  7. If desired, choose when the distribution should send.
    Qtip: If no time is specified, the SMS will send immediately. Note that participants are given 48 hours to respond to 2-way SMS. After 48 hours, if a participant tries to respond to the initial text, they will receive the message, “You are not currently taking a survey,” and the response will not be saved, nor will the participant be able to progress through the rest of the survey.
  8. If desired, click Preview SMS and enter a phone number to test the distribution (the first message will send to the number you enter and you can take the survey as a respondent would).
  9. Click Schedule SMS Distribution.
  10. Click Schedule SMS Distribution to confirm and send the messages (remember, you will be charged for each message sent and received).
    Send messages and schedule 2-way SMS Distribution

To distribute via an Access Code

Qtip: So far, this option is only available in the United States.
  1. Navigate to the Distributions tab and choose the SMS section.
    Link inbound access codes
  2. Type any combination of characters in the Inbound Access Codes text box (note that the @ sign is required at the beginning of all access codes).
  3. Choose a country of origin for the access code. Only numbers belonging to that country will be able to use that access code.
  4. Click Link Access Code.
  5. Distribute the toll-free phone number and the Access Code to your respondents (mass email, web advertisement, movie theatre ads, etc.). Any respondent who texts the Access Code to the toll-free number will receive the survey.
    SMS Access codes, linking and unlinking
Qtip: Participants are given 48 hours to respond to an SMS survey invitation. After 48 hours, any answers provided will be saved to the data set as-is.
Qtip: Are you interested in capturing the phone numbers of respondents who used an access code to access your survey? Add the Embedded Data field Q_RecipientPhoneNumber to your Survey Flow.

Distributing Survey Invitations via SMS

Instead of sending your survey question by question, you can text an individualized link respondents can open in their mobile browser.  Because the link is individualized, it will save all the respondent’s contact information and their Embedded Data with their response. This distribution method can be used to send a survey to any phone number globally that accepts SMS messages.

Qtip: To prevent SMS providers from blocking your messages, you must include an opt-out message in your SMS invitation. Please include a message along the lines of “text STOP to opt-out of this survey” in your invitation.
Qtip: To prevent spam, duplicate SMS invitations will not send to recipients. A duplicate SMS invitation is the same invitation message sent to a phone number within a 24 hours window. Please note that this rule will not apply to 2-way SMS surveys.

To send a survey invitation via SMS

  1. Navigate to the Distributions tab and choose the SMS section.
    Schedule SMS Distribution of survey
  2. Click Schedule Distribution.
  3. Select Recipient receives a link to take the survey in their mobile browsers.
    New SMS Distribution with a message
  4. Name your distribution.
  5. Choose the appropriate contact list.
  6. Choose which contact list field has the recipients’ phone numbers.
  7. If desired, choose when the invite should send.
    Qtip: If no time is specified, the SMS will send immediately.
  8. Load an existing message or create a new message.
    Warning: It is recommended you create your message within this window as opposed to copying and pasting from a Word document. When you copy and paste, hidden HTML elements can carry over which can cause your SMS to be broken over multiple messages, leading to extra credits being consumed.
  9. If desired, click Preview SMS and enter a phone number to test the distribution.
  10. Click Schedule Distribution.
  11. Click Schedule SMS Distribution to confirm and send the messages (remember, you will be charged for each message sent and received).
    Schedule SMS distribution and send messages

Survey invitations sent through this method do not expire. The links will remain valid until: your survey expires, you manually pause response collection, or you close your survey.

Qtip: When you text a survey invitation, you will see a display name and you may see a logo. The logo feature only works with recognized contacts on iPhone messenger and certain Android devices. The logo is called an open graph image, and is included when you create your own theme. You can also request to modify an old theme of yours to include an open graph image. See the Branded Themes page on how to submit a theme request.
Example of a link sent to an iPhone as an SMS

Reminders and Thank Yous

You can send reminder and thank you texts if you are distributing survey invitations with SMS. Reminders and Thank Yous are not available for 2-way SMS.

Reminder texts only go to respondents who are either halfway through the survey, or never started it. Thank Yous only go to respondents who have finished the survey.

  1. Click the gear next to the distribution you’d like to remind or thank.
    Schedule reminder or thank yous for SMS Distribution
  2. Select Schedule Reminder or Schedule Thank You.
  3. Choose when this text will go out.
    Schedule Thank You SMS message
  4. Write a message or select a previously saved one.
    Qtip: Reminder and Thank You Email messages are separate from SMS messages in your library, and cannot be used for each other.
  5. Click Schedule SMS Distribution.
Qtip: If a respondent has opted out of the distribution, they will not receive either Reminders or Thank Yous.

Distribution History

All distributions that have been sent for the survey will display in the Distribution History of the SMS section.

SMS Distribution history

The Distribution History contains key details about each distribution, including the status, the number of recipients, and the number of text messages that have been sent back and forth between the recipients and the survey.

The Distribution History includes a column outlining the amount of credits consumed by the distribution. When you purchase access to the SMS feature, you purchase a reserve of credits. Each message varies in how many credits it costs, based on whether it is inbound or outbound and the country the text is being distributed to. For more information on pricing breakdowns, please reach out to your Account Executive.

Click the gear and select Distribution Info to check for notes. You may see a phone number marked by a # – this indicates the phone number is a landline and cannot accept/receive texts. You may also see that a respondent has “too many sessions” – this means the phone number has too many open SMS surveys unfinished on their phone to receive another. The limit is 3.

SMS Distribution Statuses

Once an SMS Distribution is scheduled or sent, it will have an associated dot indicating its distribution status. Below is an explanation of these dots’ statuses.

Image of SMS Distribution Statuses showing grey, yellow, blue, green, and red status dots

  • Grey: Unknown distribution status
  • Yellow: Distribution is scheduled to send
  • Blue: Distribution is currently sending
  • Green: Distribution successfully sent
  • Red: Distribution failed to send

Downloading Distribution History

You can download the distribution history for a specific SMS distribution if you have XM Directory. This allows you to see each respondent in the distribution and view their status for the survey. More information about downloading distribution history can be found on this page. While the linked page is in the context of email survey invitations, the functionality is the same.

Opting out of an SMS Distribution

Attention: Make sure your survey follows all opt-in compliance guidelines.

At any point in time, survey respondents can respond with “STOP” to opt themselves out of the contact list and stop the survey. If unsure of the exact wording, respondents can also text HELP to receive instructions on how to opt out.

XM Directory respondents can also respond with “STOP ALL” to opt themselves out of the whole directory.

STOP, STOP ALL, and HELP work with both survey invitations sent through SMS and 2-way SMS.

Qtip: If you’d like to include an opt-out link in your SMS distribution, paste the following piped text code into your invitation: ${l://OptOutURL}.
Click here to see a list of Stop & Help Commands in every language, with their corresponding messages.
Language Stop Words & Messages Number of SMS Texts
English STOP: You are unsubscribed from your current survey. No more messages will be sent. Reply HELP for help.

 

HELP: Current survey alerts: Msg&data rates may apply. Message frequency dependent on survey interaction. Text STOP to cancel.

Stop = 1

Help = 1

 

French ARRET: Vous êtes désabonné de l’enquête. Plus aucun message vous sera envoyé. Répondez AIDE pour de l’aide.

 

AIDE: Alertes: Coûts de communication peuvent s’appliquer. La fréquence des messages dépend de l’enquête. Textez ARRET pour annuler.

Stop = 2

Help = 2

 

Spanish ALTO: Ha sido dado de baja de la encuesta. No recibirá más mensajes. Responda AYUDA para ayuda.

AYUDA: Se puede aplicar tarifas de mensajes y datos. Frecuencia de contacto relativa a interacción. Responda ALTO para cancelar.

Stop = 2

Help = 2

German

 

STOPP: Sie haben Ihr Abonnement der aktuellen Umfrage abbestellt. Es werden keine Nachrichten mehr gesendet. Für Hilfe antworten Sie mit HILFE.

 

HILFE: Hinweis: Es können Gebühren für Nachrichten und Daten anfallen. Nachrichtenhäufigkeit hängt von Umfragenutzung ab. Senden Sie STOPP, um abzubestellen.

Stop = 1

Help = 1

 

Japanese 中止:現在のアンケートを購読解除しました。これ以降メッセージは送信されません。サポートが必要な場合、ヘルプと送信してください

ヘルプ:現在のアンケートアラート:メッセージとデータのレートが適用されます。メッセージの頻度はアンケートのインタラクションによって決定します。キャンセルするには中止とテキスト入力します

Stop = 1

Help = 2

 

Chinese (simp) 退订:您已取消订阅当前调查。我们将不再向您发送相关短信。如需获取帮助,请回复‘帮助’。

 

帮助:当前调查提醒:可能产生短信和流量费用。我们发送短信的频率取决于您与调查的互动度。如需取消订阅请回复‘退’。

Stop = 1

Help = 1

 

Korean 중지: 현재 설문조사의 구독을 취소하셨습니다. 더 이상 메시지가 전송되지 않습니다. 지원을 받으려면 지원이라고 회신하십시오.

 

지원: 현재 설문조사 경고: 메시지 및 데이터 요금이 적용될 수 있습니다. 메시지 전송 빈도는 설문조사 상호 작용에 따라 달라집니다. 취소하려면 중지라고 회신하십시오.

Stop = 1

Help = 2

 

Finnish LOPETA: Nykyistä kyselyä koskeva tilaus on peruutettu. Viestejä ei enää lähetetä. Vastaa OHJE, jos tarvitset opastusta.

 

OHJE: Nykyisen kyselyn ilmoitukset: Viesti- ja datamaksuja voidaan veloittaa. Viestien määrä riippuu kyselyn vuorovaikutuksesta. Jos haluat peruuttaa, vastaa LOPETA.

Stop = 1

Help = 2

 

Italian

 

FINE: La tua iscrizione è stata annullata al sondaggio in corso. Non verranno inviati ulteriori messaggi. Rispondi AIUTO per ricevere aiuto.

 

AIUTO: Avviso sondaggio in corso: Si applicano tariffe per i messaggi, la cui frequenza dipende dall’interazione col sondaggio. Rispondi FINE per annullare.

Stop = 1

Help = 1

 

Dutch EINDE: U bent uitgeschreven uit uw huidige enquête. Er worden geen berichten meer verzonden. Antwoord HULP voor hulp.

 

HULP: Huidige enquêteberichten: er kunnen sms- en datatarieven gelden. De berichtfrequentie hangt af van de enquête-interactie. Sms EINDE om te annuleren.

Stop = 2

Help = 3

 

Portuguese (Brazil) PARE: Você foi desconectado de sua pesquisa atual. Nenhuma mensagem adicional será enviada. Responda SUPORTE para obter ajuda.

 

SUPORTE: Alertas da pesquisa atual: Tarifas de mensagem e dados podem ser aplicadas. A frequência da mensagem depende da interação da pesquisa. Envie PARE p/ cancelar.

Stop = 2

Help = 3

 

Portuguese (Portugal) PARAR: A sua subscrição no inquérito atual foi anulada. Não receberá mais mensagens. Responda AJUDA para obter ajuda.

 

AJUDA: Alertas: podem aplicar-se tarifas de mensagens e dados. Frequência de contacto associada à interação. Responda PARAR para cancelar.

Stop = 2

Help = 3

 

Albanian NDALO: Je çregjistruar nga anketa jote aktuale. Nuk do të dërgohen më mesazhe. Përgjigju me NDIHMË për ndihmë.

 

NDIHMË: Sinjalizimet për anketën aktuale: Mund të zbatohen tarifat për mesazhet dhe të dhënat. Shpeshtësia e mesazheve varet nga ndërveprimi me anketën. Dërgo me mesazhe NDALO për ta anuluar.

Stop = 2

Help = 3

 

Arabic توقف: لم تشترك في الاستبيان الحالي. لن ترسل رسائل أخرى. رد بمساعدة للمساعدة.

 

مساعدة: تنبيهات الاستبيان الحالي: قد تطبق رسوم رسائل وبيانات. يعتمد تكرار الرسائل على التفاعل مع الاستبيان. اكتب توقف للإلغاء.

Stop = 2

Help = 2

 

Armenian (Eastern) ԴԱԴԱՐԵՑՆԵԼ. Դուք ապաբաժանորդագրվել եք ձեր ընթացիկ հարցումից: Այլևս հաղորդագրություններ չեն ուղարկվի: Օգնության համար պատասխանեք ՕԳՆՈՒԹՅՈՒՆ:

 

ՕԳՆՈՒԹՅՈՒՆ. Ընթացիկ հարցման ծնցմներ. կարող են կիրառվել հղրդ. և տվյալների վճարներ: Հղրդ. հճխկնթյունը կախված է հարցման պտսխններից: Չեղարկելու համար ուղարկեք ԴԱԴԱՐԵՑՆԵԼ հղրդ.

Stop = 3

Help = 3

 

Assamese ৰখাওক: আপুনি আপোনাৰ বৰ্তমানৰ জৰীপৰ পৰা গ্ৰাহকভুক্তি ৰদ কৰিছে৷ আৰু বেছি বাৰ্তা পঠিওৱা নহ’ব৷ সহায়ৰ বাবে সহায় প্ৰত্যুত্তৰ দিয়ক৷

 

সহায়: বৰ্তমান জৰীপৰ সতৰ্কবাণী: বাৰ্তা&ডাটা দৰ প্ৰযোজ্য হ’ব পাৰে৷ জৰীপৰ সঁহাৰিৰ ওপৰত বাৰ্তাৰ ফ্ৰিকুৱেন্সী নিৰ্ভৰ কৰে৷ বাতিল কৰিবলৈ ৰখাওক লিখি পঠিয়াওক৷

Stop = 2

Help = 3

Azeri /

Azerbaijani (Latin script)

DAYANDIR: Mövcud sorğunuzdan abunəliyiniz ləğv olundu. Daha heç bir mesaj göndərilməyəcək. Yardım üçün MƏLUMATLAR seçərək cavab verin.

 

MƏLUMATLAR: Mövcud sorğu xəbərdarlıqları: Mesaj və data tarifləri tətbiq oluna bilər. Mesaj sıxlığı sorğudakı qarşılıqlı əlaqədən asılıdır. Ləğv etmək üçün DAYANDIR yazıb göndərin.

Stop = 2

Help = 3

Bahasa Indonesia BERHENTI: Anda harus berhenti berlangganan dari survei Anda saat ini. Tidak ada pesan lagi yang akan dikirimkan. Balas BANTUAN untuk mendapatkan bantuan.

 

BANTUAN: Peringatan survei saat ini: Tarif psn&data dapat berlaku. Frekuensi pesan tergantung pada interaksi survei. Ketik BERHENTI untuk membatalkan.

Stop = 1

Help = 1

Belarusian КАНЕЦ: Вы адпісаліся ад бягучага апытання. Вы больш не будзеце атрымліваць паведамленні. Каб звярнуцца па дапамогу, націсніце ДАПАМОГА.

 

ДАПАМОГА: Апавяшчэнні для бягучага апытання: Можа брацца плата за паведамленні і перадачу дадзеных. Частата паведамленняў залежыць ад узаемадзеяння з апытаннем. Для адмены націсніце КАНЕЦ.

Stop = 2

Help = 3

Bengali থামান: আপনার বর্তমান জরিপ থেকে আপনি আনসাবস্ক্রাইব করেছেন। আর কোনো বার্তা পাঠানো হয়নি। সহায়তার জন্য সহায়তা লিখে প্রত্যুত্তর পাঠান।

 

সহায়তা: বর্তমান জরিপের সতর্কতা: মেসেজওডাটা-এর হার প্রযুক্ত হতে পারে। জরিপের উপর বার্তার পুনরাবৃত্তি নির্ভরশীল। থামান P লিখে পাঠান।

Stop = 2

Help = 2

Bosnian KRAJ: Poništena je vaša pretplata ne trenutnu anketu. Više se neće slati poruke. Odgovorite INFORMACIJE za pomoć.

 

INFORMACIJE: Upozorenja na trenutnu anketu: Moguća naplata poruka i podataka. Učestalost slanja poruka zavisio od rada s anketom. Napišite KRAJ za odustajanje.

Stop = 2

Help = 3

Bulgarian СТОП: Отписани сте от текущата анкета. Няма да се изпращат повече съобщения. Отговорете с ПОМОЩ за съдействие

 

ПОМОЩ:  Известия за текущи анкети: Може да има такси за съобщения и данни. Честотата на съобщенията зависи от активността в анкетите. Отговорете със СТОП за отказ.

Stop = 2

Help = 3

Cebuano UNDANGA: Naka-unsubscribe ka gikan sa imong kasamtangang survey. Wala nay ipadalang dugang pang mga mensahe. Tubag og TABANG para sa tabang.

 

TABANG: Mga alerto sa kasamtangang survey: Mahimong adunay idapat nga mga bayronon sa msg&data. Nakadepende ang pagkasagunson sa mensahe sa interaksyon sa survey. I-text ang UNDANGA aron ikansela.

Stop = 1

Help = 2

Croatian OTKAZATI: Otkazali ste pretplatu na trenutačnu anketu. Više se neće slati poruke. Odgovorite INFORMACIJA ako trebate pomoć.

 

INFORMACIJA: Upozorenja trenutačne ankete: moguća naplata poruka i podataka. Učestalost poruka zavisi od rada s anketom. Napišite OTKAZATI za odustajanje.

Stop = 2

Help = 3

Czech KONEC: Byli jste odhlášeni z aktuálního průzkumu. Nebudete dostávat žádné další zprávy. Potřebujete-li nápovědu, odpovězte INFORMACE.

 

INFORMACE: Aktuální upoz. na průzkum: Mohou být účtovány poplatky za zprávy/data. Četnost zpráv závisí na akcích v průzkumu. Pro zrušení zašlete zprávu KONEC.

Stop = 2

Help = 3

Danish ENDE: Du er afmeldt den aktuelle undersøgelse. Du vil ikke modtage flere meddelelser. Svar HJÆLP for hjælp.

 

HJÆLP: Advarsler for akt. undersøgelse: Mdl.- og datasatser vil evt. blive pålagt. Meddelelsesfrekvens afh. af undersøgelsesinteraktion. Skriv ENDE for at annullere.

Stop = 1

Help = 2

English – UK STOP: You are unsubscribed from your current survey. No more messages will be sent. Reply HELP for help.

 

HELP: Current survey alerts: Msg&data rates may apply. Message frequency dependent on survey interaction. Text STOP to cancel.

Stop = 1

Help = 1

Esperanto HALTIGI: Via malabono al la aktuala enketo efektiviĝis. Neniuj pluaj mesaĝoj sendiĝos. Respondu HELPI por ricevi helpon.

 

HELPI: Atentigoj pri aktuala enketo: Tarifoj eble pagendas por mesaĝoj/datumoj. Mesaĝofteco dependas de enketa interagado. Mesaĝu HALTIGI por rezigni.

Stop = 2

Help = 3

Estonian LÕPP. Olete praegusest küsitlusest loobunud. Rohkem sõnumeid ei saadeta. Abi saamiseks vastake sõnaga ABI.

 

ABI. Praeguse küsitluse märguanded: rakenduda võivad sõnumside- ja andmeedastustasud. Sõnumite sagedus oleneb küsitlusealasest suhtlusest. Tühistamiseks saatke sõnum LÕPP.

Stop = 2

Help = 3

Georgian

 

შეწყვეტა: თქვენ ამოეწერეთ თქვენი მიმდინარე კვლევიდან. მეტი შეტყობინება აღარ გაიგზავნება. დასახმარებლად, პასუხად მისწერეთ დახმარება.

 

დახმარება: მიმდინარე კვლევა იძლევა სიგნალს: შეიძლება გავრცელდეს Msg&data მაჩვენებლები. შეტყობინების სიხშირე დამოკიდებულია კვლევის ურთიერთქმედებაზე. ტექსტის შეწყვეტა გასაუქმებლად.

Stop = 2

Help = 3

Greek ΔΙΑΚΟΠΗ: Η εγγραφή σας καταργήθηκε από την τρέχουσα έρευνα. Δεν θα σταλθούν περισσότερα μηνύματα. Απαντήστε ΒΟΗΘΕΙΑ για βοήθεια.

 

ΒΟΗΘΕΙΑ: Ειδοποιήσεις τρέχ. έρευνας: Μπορεί να ισχύουν τυπικές χρεώσεις για μην&δεδ. Συχνότητα μηνυμάτων βάσει αλληλεπίδρασης. Στείλτε ΔΙΑΚΟΠΗ για ακύρωση.

Stop = 2

Help = 3

Gujarati બંધ કરો: તમે તમારા વર્તમાન સર્વેક્ષણમાંથી અનસબ્સ્ક્રાઇબ કરેલું છે. કોઈ વધુ સંદેશા મોકલવામાં આવશે નહીં. સહાય માટે સહાય નો જવાબ આપો.

 

સહાય: વર્તમાન સર્વેક્ષણ ચેતવણીઓ: સંદેશ અને ડેટા દર લાગુ થઈ શકે છે. સર્વેક્ષણના આંતરક્રિયા પર સંદેશ આવર્તન આધારિત છે. રદ કરવા માટે સ્ટો પને ટેક્સ્ટ કરો.

Stop = 2

Help = 3

Hebrew עצור: ההרשמה שלך לסקר הנוכחי בוטלה. לא יישלחו עוד הודעות. השב ‘עזרה’ כדי לקבל עזרה.

 

עזרה: התראות סקר נוכחיות: ייתכנו חיובים בגין הודעות ונתונים. תדירות ההודעות תלויה באינטראקציה עם הסקר. שלח ‘עצור’ כדי לבטל.

Stop = 2

Help = 2

Hindi रूकें: आप अपने वर्तमान सर्वेक्षण से अनसब्सक्राइब कर दिए गए हैं। अब और संदेश नहीं भेजे जाएँगे। सहायता के लिए सहायता उत्तर दें।

 

सहायता: वर्तमान सर्वेक्षण चेतावनियाँ: संदेश और डेटा दर लागू हो सकते हैं। संदेश फ़्रीक्वेंसी सर्वेक्षण इंटरैक्शन पर निर्भर होता है। रद्द करने के लिएरूकें टेक्स्ट करें।

Stop = 2

Help = 3

Hungarian VÉG: Sikeresen leiratkozott az aktuális felmérésről. A jövőben nem küldünk több üzenetet. Segítségért küldje el a SEGÍTSÉG szót.

 

SEGÍTSÉG: Aktuális felmérés értesítései: Üzenet- és adatdíjak lehetségesek. Az üzenetek gyakorisága a felmérésektől függ. A lemondáshoz küldje el a VÉG szót!

Stop = 2

Help = 3

Icelandic ENDA: Þú ert ekki lengur þátttakandi í þessari könnun. Fleiri skilaboð verða ekki send. Sendu skilaboðin HJÁLP ef óskað er eftir aðstoð.

 

HJÁLP: Tilk. v. könnunar: Gjaldskrá f. skilab. og gagnanotkun gæti átt við. Tíðni skilab. fer e. tíðni samskipta v. könnunar. Sendu skilab. ENDA til að hætta við.

Stop = 2

Help = 3

Ilonggo/

Hiligaynon

UNTAT: Nauntat na ang pagsubscribe mo halin sa imo subong nga surbe. Wala na sang mga mensahe nga ipadala. Magreply sang BULIG for bulig.

 

BULIG: Mga alerto sa subong nga surbe: Ang mga sukot sa Msg&data mahimo gamiton. Ang kabaskugon sang mensahe nagadepende sa interaksyon sang surbe. Magtext sang UNTAT agud kanselahon.

Stop = 1

Help = 2

Kazakh (Cyrilic) ТОҚТАТУ: Ағымдағы сауалнама жазылымынан шықтыңыз. Бұдан былай сізге ешқандай хабар жіберілмейді. Көмек алу үшін АНЫҚТАМА түймешігін басыңыз.

 

АНЫҚТАМА: Ағымдағы сауалнама ескертулері: Хабар алмасу және дерек тасымалдау ақылары алынуы мүмкін. Хабарды алу жиілігі сауалнамаға қатысты орындалған әрекеттерге байланысты болады. Бас тарту үшін ТОҚТАТУ түймешігін басыңыз.

Stop = 3

Help = 4

Khmer បញ្ឈប់៖ អ្នកបានចុះឈ្មោះចេញពីការស្ទង់មតិបច្ចុប្បន្នរបស់អ្នក។ នឹងមិនមានសារត្រូវផ្ញើទៀតទេ។ ឆ្លើយតបជំនួយ ដើម្បីទទួលបានជំនួយ។

 

ជំនួយ៖ ការជូនដំណឹងអំពីការស្ទង់មតិបច្ចុប្បន្ន៖ អត្រាទិន្នន័យ Msg&អាចនឹងត្រូវអនុវត្ត។ ភាពញឹកញាប់នៃសារអាស្រ័យទៅលើអន្តរកម្មការស្ទង់មតិ។ វាយអក្សរបញ្ឈប់ ដើម្បីបោះបង់។

Stop = 2

Help = 3

Latvian PĀRTRAUKT: Pašreizējās aptaujas abonements ir anulēts. Turpmāk ziņojumi vairs netiks sūtīti. Sūtiet atbildi ar tekstu PALĪDZĪBA, lai saņemtu palīdzību.

 

PALĪDZĪBA: Pašreizējās aptaujas paziņojumi: par ziņojumiem un datiem var tikt piemērota maksa. Ziņojumu sūtīšanas biežums ir atkarīgs no aptaujas mijiedarbes. Sūtiet ziņojumu ar tekstu PĀRTRAUKT, lai apturētu.

Stop = 3

Help = 4

Lithuanian STABDYTI: Atšaukta jūsų turimos apklausos prenumerata. Pranešimai nebebus siunčiami. Jei reikia pagalbos, atsiųskite pranešimą PAGALBA.

 

PAGALBA: Esamos apklausos įspėjimai: gali būti taikomi pranešimų ir duomenų įkainiai; pranešimų dažnis priklauso nuo atliekamų apklausų. Jei norite atšaukti, atsiųskite pranešimą STABDYTI.

Stop = 3

Help = 3

Macedonian КРАЈ: Се отпишавте од тековната анкета. Нема да ви се испраќаат други пораки. Одговорете ПОМОШ за да добиете помош.

ПОМОШ: Известувања од тековната анкета: Може да произлезат трошоци за пораки и сообраќај. Честотата на пораките зависи од интеракцијата со анкетата. Испратете текстуална порака КРАЈ за да откажете.

Stop = 2

Help = 3

Malayalam നിര്ത്തൂ. നിങ്ങളുടെ നിലവിലുള്ള സര്‍വേയില്‍ നിന്നും  നിങ്ങള്‍ അണ്‍സബ്സ്ക്രൈബ് ചെയ്തിരിക്കുന്നു. കൂടുതല്‍ സന്ദേശങ്ങള്‍ അയയ്ക്കുന്നതല്ല. സഹായത്തിന് സഹായം എന്നു മറുപടി അയയ്ക്കുക.

 

സഹായം: നിലവിലുള്ള സര്‍വേ അലേര്‍ട്ടുകള്‍: മെസ്സേജ്&ഡാറ്റ നിരക്കുകള്‍ബാധകമായേക്കും. സന്ദേശങ്ങളുടെ അവര്‍ത്തി സര്‍വേ ഇടപഴകലിനെ ആശ്രയിച്ചിരിക്കുന്നു. റദ്ദാക്കുന്നതിന് നിര്‍ത്തൂ എന്ന് ടെക്സ്റ്റ് ചെയ്യുക.

Stop = 3

Help = 3

Marathi थांबवा: आपल्या वर्तमान सर्वेक्षणामधून आपण सदस्यता रद्द केली आहे. अधिक संदेश पाठवले जाणार नाहीत. मदतीसाठी मदत ला उत्तर द्या.

 

मदत: वर्तमान सर्वेक्षण सतर्क: संदेश आणि डेटा दर लागू होऊ शकतात. सर्वेक्षण संवादांवर संदेश वारंवारता अवलंबून आहे. रद्द करण्यासाठी मजकूर थांबवा.

Stop = 2

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Mongolian ЗОГСОХ: Та одоогийн судалгаанаас бүртгэлээ цуцаллаа Ямар ч зурвас илгээгдэхгүй. Тусламжид ТУСЛАМЖ хариул.

 

ТУСЛАМЖ: Одоогийн судалгааны дохионууд: Зурвас ба датаны үнэ гарч болно. Судалгааны харилцаанаас хамаарах зурвасын давтамж. Цуцлахад бичвэр ЗОГСОХ НЬ.

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Montenegrin PREKID: Niste više prijavljeni za tekuću anketu. Više nećete dobijati poruke. Odgovorite na PODRŽATI da biste dobili pomoć.

 

PODRŽATI: Obavještenja o tekućoj anketi: Mogu da važe cijene za poruke i podatke. Učestalost poruka zavisi od interakcije sa anketom. Tekst PREKID za otkazivanje.

Stop = 2

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Norwegian SLUTTE: Du er meldt av gjeldende undersøkelse. Ingen flere meldinger vil bli sendt. Svar HJELP for å få hjelp.

 

HJELP: Gjeldende undersøkelsesvarsler: Priser for SMS og data kan gjelde. Antall meldinger avhenger av undersøkelsesaktivitet. Send SLUTTE for å melde deg av.

Stop = 1

Help = 1

Odia/Oriya ସ୍ଥଗିତ: ଆପଣଙ୍କ ସମ୍ପ୍ରତି ସର୍ଭେରୁ ଆପଣ ଅସଦସ୍ୟତା କରିଛନ୍ତି। ଆଉ ଅଧିକ ସନ୍ଦେଶ ପ୍ରେରିତ କରାଯିବ ନାହିଁ। ସହାୟତା ପାଇଁ ସହାୟତା ପ୍ରତ୍ୟୁତ୍ତର।

 

ସହାୟତା: ସମ୍ପ୍ରତି ସର୍ଭେ ସତର୍କଗୁଡିକ: ବାର୍ତ୍ତା&ଡାଟା ହାର ପ୍ରୟୋଗ ହେବ। ସନ୍ଦେଶ ବାରମ୍ଵାରତା ସର୍ଭେ ଇଣ୍ଟରାକ୍ସସନରେ ଉପରେ ନିର୍ଭରଶୀଳ। ବାତିଲ୍ କରିବାକୁ ସ୍ଥଗିତ ଟେକ୍ସଟ୍ କରନ୍ତୁ।

Stop = 2

Help = 3

Persian پایان

: اشتراکتان از نظرسنجی فعلی لغو شده است. هیچ پیام دیگری ارسال نخواهد شد. برای دریافت راهنمایی راهنما را پاسخ دهید.

 

راهنما: هشدارهای نظرسنجی فعلی: ممکن است هزینه پیام و داده اعمال شود. تعداد دفعات پیام به تعامل نظرسنجی بستگی دارد. برای لغو توقف را با پیامک ارسال کنید.

Stop = 2

Help = 3

Polish KONIEC: Anulowano Twój udział w bieżącej ankiecie. Komunikaty nie będą już wysyłane. Odpowiedz POMOC w celu uzyskania pomocy.

 

POMOC: Ostrzeżenie dotyczące ankiety: Mogą mieć zastosowanie opłaty za komunikaty i dane. Ilość komunikatów zależy od interakcji w ankiecie. Wyślij KONIEC, aby anulować.

Stop = 2

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Punjabi  ਰੂਕੋ: ਤੁਸੀਂ ਆਪਣੇ ਮੌਜੂਦਾ ਸਰਵੇਖਣ ਤੋਂ ਅਨਸਬਸਕ੍ਰਾਈਬ ਹੋ ਗਏ ਹੋ। ਹੋਰ ਕੋਈ ਸੰਦੇਸ਼ ਨਹੀਂ ਭੇਜੇ ਜਾਣਗੇ। ਮਦਦ ਲਈਜਵਾਬ ਵਿੱਚ ਮਦਦ ਭੇਜੋ।

 

ਮਦਦ: ਮੌਜੂਦਾ ਸਰਵੇਖਣ ਚਿਤਾਵਨੀਆਂ: ਸੰਦੇਸ਼ ਅਤੇ ਡਾਟਾ ਦਰਾਂ ਲਾਗੂ ਹੋ ਸਕਦੀਆਂ ਹਨ। ਸੰਦੇਸ਼ ਆਵਿਰਤੀ ਸਰਵੇਖਣਪਰਸਪਰ ਕਿਰਿਆ ਤੇ ਨਿਰਭਰ ਕਰਦੀ ਹੈ। ਰੱਦ ਕਰਨ ਲਈ ਭੇਜੋ।

Stop = 2

Help = 2

Romanian ANULARE: V-ați dezabonat de la sondajul curent. Nu vi se vor mai trimite mesaje. Trimiteți AJUTOR pentru ajutor.

 

AJUTOR: Alerte pentru sondajul curent: Se pot aplica tarife pentru mesaje și date. Frecvența mesajelor depinde de sondaj. Trimiteți ANULARE pentru a anula.

Stop = 2

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Russian ОТМЕНА: Подписка на текущий опрос отменена. Вы больше не будете получать сообщения. Для получения справки щелкните ПОМОЩЬ.

 

ПОМОЩЬ: Оповещения текущего опроса: возможно изменение частоты передачи сообщений и данных. Периодичность отправки сообщений зависит от взаимодействия с опросом. Для отмены введите ОТМЕНА.

Stop = 2

Help = 3

Serbian OBUSTAVI: Odjavili ste se sa trenutne ankete. Više vam nećemo slati nikakve poruke. Odgovorite sa POMOĆ za pomoć.

 

POMOĆ: Upozorenja za trenutnu anketu: Može se naplaćivati prenos poruka i podataka. Učestalost poruka zavisi od anketne interakcije. Pošaljite OBUSTAVI za otkazivanje.

Stop = 2

Help = 3

Sinhalese නවතන්න: ඔබ ඔබේ පවතින සමීක්ෂණ දායකත්වයෙන් ඉවත් වී ඇත. තවදුරටත් පණිවුඩ එවනු නොලැබෙනු ඇත. උදව් සඳහා උදව් ලෙස පිළිතුරු යවන්න.

 

උදව්: පවතින සමීක්ෂණ ඇඟවුම්: පණිවුඩ හා දත්ත ගාස්තු අදාළ විය හැක. පණිවුඩ එවන වාර ගණන සමීක්ෂණ අන්තර් ක්‍රියාකාරීත්වය මත පදනම් වේ. අවලංගු කිරීමට නවතන්න ලෙස පෙළක් එවන්න.

Stop = 2

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Slovak ZRUŠENIE: Boli ste odhlásený z aktuálneho prieskumu. Nebudú vám odosielané žiadne ďalšie správy. Pre získanie pomoci odpovedajte INFORMÁCIE.

 

INFORMÁCIE: Aktuálne upoz. na prieskum: Môžu byť účtované poplatky za správy/dáta. Frekvencia správ závisí od akcií v prieskumu. Správy zrušíte odoslaním ZRUŠENIE.

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Slovenian ZAUSTAVITEV: Odjavljeni ste od trenutne ankete. Sporočil ne boste več prejemali. Za pomoč odgovorite POMOČ.

 

POMOČ: Opozorila za trenutno anketo: Sporočila in preneseni podatki so lahko plačljivi. Pogostost sporočil je odvisna od interaktivnosti ankete. Za preklic pošljite besedo ZAUSTAVITEV.

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Swahili SIMAMISHA: Umeondolewa kwenye utafiti wako wa sasa. Ujumbe zaidi hautatumwa. Jibu USAIDIZI ili upate usaidizi.

 

USAIDIZI: Arifa za sasa za utafit: Msg&Ada za data zitatozwa. Mara ambazo ujumbe unaingia inategemea na matumizi ya utafiti. Tuma ujumbe SIMAMISHA ili kughairi.

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Swedish STANNA: Du har avslutat prenumerationen på din nuvarande undersökning. Inga fler meddelanden kommer att skickas. Svara HJÄLP för hjälp.

 

HJÄLP: Aktuell undersökningsvarning: Msg&data-priser kan gälla. Antal meddelanden beror på interaktionen med undersökningen. Skicka STANNA för att avbryta.

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Tagalog ITIGIL: Hindi ka naka-subscribed sa iyong kasalukuyang survey. Wala nang ipadadalang mga mensahe. Mag-reply ng TULONG para sa tulong.

 

TULONG:  Alerto ng kasalukuyang survey: Maaaring lumapat ang rate ng Msg&data. Ang dalas ng mshe ay depende sa interaksyon ng survey. I-text ang ITGIL para kanselahin.

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Tamil நிறுத்து: உங்கள் நடப்புக் கருத்துக்கணிப்பிலிருந்து குழுவிலகிவிட்டீர்கள். இனி செய்திகள் அனுப்பப்படாது. உதவிக்கான, உதவி என்று பதிலளிக்கவும்.

 

உதவி: நடப்புக் கருத்துக்கணிப்பு விழிப்பூட்டல்கள்: செய்தி&டேட்டா கட்டணங்கள் விதிக்கப்படலாம். கருத்துக்கணிப்பு ஊடாடலுக்கும் பெறும் செய்திகளின் எண்ணிக்கைக்கும் தொடர்பு இல்லை. ரத்துசெய்ய, நிறுத்து என்று செய்தி அனுப்பவும்.

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Telugu ఆపివేయి: మీ ప్రస్తుత సర్వే నుండి మీరు సభ్యత్వాన్ని తీసివేసారు. సందేశాలు పంపబడవు. సహాయం కోసం సహాయం అని సందేశం పంపండి.

 

సహాయం: ప్రస్తుత సర్వే హెచ్చరికలు: సందేశ & డేటా ఛార్జీలు విధించవచ్చు. సర్వేలో పరస్పర చర్య ఆధారంగా సందేశాల తరచుదనం మారుతుంది. రద్దు చేయడం కోసం ఆపివేయి సందేశం పంపండి.

Stop = 2

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Thai หยุด: คุณยกเลิกการสมัครใช้งานจากแบบสำรวจปัจจุบันของคุณแล้ว จะไม่มีการส่งข้อความอีก ตอบกลับ การช่วยเหลือ สำหรับความช่วยเหลือ

 

การช่วยเหลือ: การแจ้งเตือนแบบสำรวจปัจจุบันของคุณ: อาจมีการใช้อัตราของข้อความและข้อมูล ความถี่ข้อความขึ้นอยู่กับการทำแบบสำรวจ พิมพ์ หยุด เพื่อยกเลิก

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Turkish DUR: Mevcut anketinizin aboneliğinden çıktınız. Başka mesaj gönderilmeyecek. Yardım için YARDIM seçeneğini yanıtlayın.

 

YARDIM: Mevcut anket uyarıları: Mesaj ve veri ücretleri geçerli olabilir. Mesaj sıklığı anket etkileşimine bağlıdır. İptal etmek için DUR yazın.

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Ukrainian КІНЕЦЬ: Підписку від поточного опитування скасовано. Ви більше не отримуватимете повідомлення. Для отримання довідки клацніть ДОПОМОГА.

 

ДОПОМОГА: Оповіщення поточного опитування: можливе регулювання частоти відправлення повідомлень і даних. Періодичність відправлення повідомлень залежить від взаємодії з опитуванням. Для скасування введіть КІНЕЦЬ.

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Urdu رکیں: آپ کو حالیہ سروے سے ان سبسکرائیب کیا گیا ہے۔ مزید پیغامات نہیں بھیجے جائيں گے۔ مدد کیلئے ‘مدد’ لکھ کر جواب دیں۔

 

مدد: حالیہ سروے کے الرٹس: پیغام اور ڈیٹا کی نرخوں کا اطلاق ہوسکتا ہے۔ پیغام کی کثرت کا انحصار سروے کے تعامل پر ہے۔ منسوخ کرنے کیلئے روکیں پیغام میں بھیجیں۔

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Vietnamese DỪNG: Bạn đã được hủy đăng ký khảo sát hiện tại. Sẽ không có tin nhắn nào được gửi nữa. Trả lời TRỢ GIÚP để được trợ giúp.

 

TRỢ GIÚP: Thông báo khảo sát hiện tại: Phí tin nhắn & dữ liệu có thể áp dụng. Tần suất tin nhắn phụ thuộc vào tương tác khảo sát. Soạn DỪNG để hủy.

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Welsh ATAL: Rydych wedi eich dad-danysgrifio o’ch arolwg cyfredol. Ni anfonir unrhyw negeseuon pellach. Atebwch GWYBODAETH am help.

GWYBODAETH: Rhybuddion arolwg cyfredol: Gall cyfraddau Msg&data fod yn gymwys. Mae amlder negeseuon yn dibynnu ar ryngweithiad arolwg. Tecstiwch ATAL i ganslo.

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SMS Opt-In Compliance Guidelines

Attention: Lack of proper opt-in procedures could violate carrier rules and result in the number being blocked by the carrier. It could also violate applicable national and state laws and result in legal liability for the sender. In the event that recipients or carriers complain about a message or series of messages, Qualtrics may block the SMS messages until the problem is resolved.

To comply with legal and carrier requirements, SMS distributions should have an opt-in message. Opt-in messages confirm a respondent’s enrollment in your program or survey. In your message, be sure to include the following:

  1. A brand name or product description
  2. Customer care contact information
  3. Opt-out instructions
  4. The phrase “message and data rates may apply”

It’s a good practice to draft an opt-in template within your organization to ensure consistency and conformity. In addition to the information above, ensure that your messaging meets the following criteria:

  • Sender identification. When sending an SMS distribution, survey respondents must be able to identify the sender of the program in addition to understanding the program name and/or product descriptions.
  • Display clear calls-to-action. Respondents must be made aware of what exactly they are signing up to receive.
  • Give a time estimate: Let respondents know how long it will take to complete the survey. This could be either a time estimate for SMS invitations, or an exact number of messages for 2-way SMS surveys.
  • Offer clear opt-in mechanisms. Respondents must consent to opt into all recurring SMS distributions.
  • Send opt-in confirmation messages. A confirmation message must always be sent to the respondent. The opt-in message is a single SMS message that states which program the respondent is participating in and provides clear opt-out instructions. For two-way SMS distributions, there must be an opt-in confirmation as a first question of the survey. You should send your confirmation message as soon as the respondent opts-in.

Tips for creating opt-in compliant templates

  • Get feedback from your teammates or coworkers to ensure the template you’ve written is clear and free of errors.
  • For 2-way interactions, think about the template message as a conversation starter with the goal to begin the conversation by having the user reply.
  • Make sure your respondents understand why they received your message – you can remind them of the reason why they originally gave you permission to send them messages.
    Example: Hi {{1}}, thanks for your order {{2}} placed on {{3}}. Your order has shipped. You can get a tracking update anytime by replying TRACK.
    Example: Hi {{1}}, we value the employee experience at {{2}}. Please take 10 minutes to share about your engagement at our company this past year <Survey URL>. You may opt-out at any time by replying STOP.
  • Avoid using the word survey. Instead, you may ask the respondent for their feedback.
Qtip: After creating your opt-in message, save it to your library for easy use in the future!

Example Opt-In Templates 

Customer Feedback Template

Hi <Recipient first name>!

We want to hear from you! Please click on <Survey URL> and take 5 minutes to share your experience with us so that we can improve our services. You can opt out at any time by visiting<Opt-out link> or replying STOP.

We look forward to hearing from you!

<Brand name> Customer Experience Team

*Message and Data Rates May Apply.

Employee Feedback Template

Hi <Recipient first name>!

We want to hear from you! Please click on <Survey URL> and take 5 minutes to share your experience as an employee at our company. You can opt out at any time by visiting<Opt-out link> or replying STOP.

We look forward to hearing from you!

<Brand name> Employee Experience Team

*Message and Data Rates May Apply.

Market Research Template

Hi <Recipient first name>!

We are conducting market research on behalf of <industry>! Please click on <Survey URL> and take 5 minutes to share your opinions. You can opt out at any time by visiting<Opt-out link> or replying STOP.

We look forward to hearing from you!

<Brand name> Market Research Team

*Message and Data Rates May Apply.

Qtip: If performing blind market research, don’t include your brand name in the message. However, you still need to give clear opt-out instructions and follow all other SMS guidelines.

Legal Requirements

Attention: Make sure your survey follows all opt-in compliance guidelines.

Though SMS Surveys open up new communication possibilities, they also carry a set of legal requirements regarding who, when, and under what conditions you are allowed to message. Many laws and regulations that apply to the telecommunications industry as a whole also apply to SMS text messaging.

The Telephone Consumer Protection Act (TCPA) regulates any means “to communicate with or try to get into communication with a person by telephone.” This act is United States-specific.

TCPA includes strict opt-in requirements for telephone marketing. Consent for SMS must meet the following conditions:

  • Be in writing
  • Come from the owner of the device
  • Identify the advertiser and all companies that will have access to the customer’s phone number
  • Make clear the type of text messages the consumer is signing up for (consenting to event updates is not the same as consenting to ads)
  • State that standard messaging fees may apply
  • Include how the subscriber can opt out of the survey session at any time (see our list of Stop Words).

We recommend addressing the final two requirements by including a phrase such as the following as part of the first survey question:

Example SMS with instructions for how to opt out included in text

To learn more, see the TCPA Rules Document. More information is also available in our SMS Terms of Service.

Country-Specific Requirements

This section contains specific legal requirements when sending to recipients located in that country.

  • New Zealand: You must update your SMS invitation to include the name of your organization and the message that “responses carry a 20c charge.”
    Example: “Please take this 2-minute customer experience survey for [Organization Name]. SURVEY URL: text STOP to opt-out of this survey. [Responses carry a 20c charge].”