About Web and App Feedback Distributions in XM Directory
With the combination of the XM Directory and Website Feedback, you can automatically link site survey responses to contacts, use contact frequency rules to moderate what intercepts visitors see, and target specific high-value customer segments with the intercepts on your site. This page will go over how to implement Website / App Feedback intercepts from right inside XM Directory.
Creating Website and App Feedback Distributions in XM Directory
- Go to the Distributions tab.
- Select Create distribution.
- Click Web and app feedback.
- Click Continue.
- Choose from an existing Website / App Feedback project and then click Next, or click Add a project to make a new one.
- Regardless of whether you made a new project or selected an existing one, you will be asked to create an intercept using guided setup. You can choose from one of the following accessible, mobile-friendly, and easy to translate options:
- Responsive Dialog: Get feedback at key moments using a dialog that responds to any device size.
- Feedback Button: A feedback button (much like on the left of this support page) that slides out when visitors click it, so they can fill out a feedback survey right on the page.
- Embedded Feedback: Inline buttons that allow visitors to indicate whether content was helpful (much like the Yes / No buttons after each section of this page).
- Follow these steps to customize your intercept and get it ready for publication.
- You’ll notice that Link with XM Directory is automatically selected. This allows you to automatically link responses to contacts, use contact frequency rules, and target specific segments.
- Proceed through the steps. When you finish, you’ll be redirected to the Web and app intercepts section of your XM Directory.
Managing Website and App Feedback Distributions in XM Directory
In the Distributions tab of your directory, you can go to Web and app intercepts to see all intercepts that have been connected to your directory.
When you select an intercept, you will see the following information:
- The name of the intercept.
- The name of the Website / App Feedback project it is part of.
- The survey connected to the intercept.
- The date it was last modified.
- The status, i.e., whether it is activated or not.
- The number of surveys started in the last 30 days. Only surveys where the recipient has at least clicked on the link but hasn’t submitted the survey will be counted.
- The response rate, which is the number of surveys started divided by the number of impressions, represented as a percentage.
- The number of impressions the intercept has gotten.
Once you’ve selected an intercept, you can perform the following actions.
- Edit: This will take you to the page shown in the screenshot below, where you’ll be able to edit any details of the intercept you’d like to. “Preview intercept” in the upper-right will take you back to the options for testing your intercept. The Statistics tab will show you intercept statistics. To deactivate the intercept, use the “Activation” toggle in the upper-right; this will keep your saved changes, but ensure they’re not active on your website.
- Rename: Rename the intercept.
- Deactivate: Deactivate the intercept so it’s no longer displayed on any website where the project’s code snippet has been implemented.
- Get code snippet: Get the code snippet for the intercept, so your web development team can implement it on your website.
- Delete: Delete the intercept. You will not be able to undo this action.
Getting to Know Website / App Feedback
To fully understand the value of Website / App Feedback projects, the material listed below can help you get started.
- Getting Started with Website Feedback
- Step 1: Preparing Your Targeted Survey
- Step 2: Creating a Website Feedback Project
- Step 3: Building Your Creative
- Step 4: Setting Up Your Intercept
- Step 5: Testing & Activating Your Website Feedback Project