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Responses in Progress

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About Responses in Progress

Responses in Progress are responses that have been started but not submitted. This includes both clicked links that have not been filled out and those that are partially filled out, but not submitted.

Responses in Progress become Recorded Responses when:

  • A respondent submits a survey
  • A survey is manually closed from the Responses in Progress page
  • A survey or survey session expires

While still in the Responses in Progress, you can view, close, or delete these responses.

image of the data tab. Responses in progress on the top right is highlighted for accessing responses in progress

Viewing Responses in Progress

View any active survey sessions by clicking Responses in Progress. For every Response in Progress, there will be eleven pieces of information in the response viewer:

image of the responses in progress view

  • Survey Session ID: The internal ID used to track the respondent’s answer information.
  • IP Address: The IP Address of the respondent. This will not appear is the survey is completely anonymized.
  • First Name, Last Name, and Email: If the respondents were emailed the survey, authenticated into the survey, or were given Personal Links, their first names, last names, and emails will appear as they do in the contact list.

Additional columns of Responses in Progress page with four responses showing

  • External Reference: If the respondents were emailed the survey, authenticated into the survey, or were given Personal Links, their External Data References will appear here as they do in the contact list.
  • Start Time: The date and time the respondent first clicked on the survey link.
  • Last Activity: The date and time the respondent last switched pages in the survey.
  • Expires: The last date and time the respondent will be able to access the survey if they don’t open their survey link again.
    Qtip: To learn more about where this expiration date comes from, view our Partial Completion page.
  • Last Question: The last question the respondent answered.
  • Progress: The percentage of survey questions the respondent has covered thus far.
    Qtip: All questions are used to calculate a respondent’s progress, regardless of whether the respondent qualified to see all questions. If a question is skipped, passing that question will still increment the respondent’s progress.

You can also select which of this information you’d like to see on the page by going to Tools and Choose Columns.

Choose Columns option in Tools dropdown

To view an individual Response in Progress

  1. Navigate to the Data section of the Data & Analysis tab and select Responses in Progress.
  2. Click the Survey Session ID.
    Survey Session ID located in the leftmost column of Responses in Progress
  3. View the partial response information.
    Individual response report for Partial Response

Closing Responses in Progress

Attention: Make sure that Partial Completion in your Survey Options is not set to “Delete responses in progress after 1 week.” If it is, Responses in Progress will be deleted upon closing.
  1. Navigate to the Responses in Progress view of the Data section in the Data & Analysis tab and select the checkbox for the response you you would like to close.
    Multiple response checkboxes selected
  2. Click With Selected and choose Close.
    Close option found in the With Selected dropdown
  3. Select the I am sure I want to close Response checkbox and click the close response button.
    Confirmation checkbox in the Close Responses in Progress menu
Qtip: Qualtrics doesn’t save empty responses, so if a participant hasn’t answered any questions and you close their response, it will be deleted instead of saved in Recorded Responses.

After a Response in Progress is closed, it will be listed in the Recorded Responses and will no longer be accessible to the respondent to complete.

Deleting Responses in Progress

Warning: Once a Response in Progress is deleted, the information is irretrievable, so be sure you want to delete it!
  1. Navigate to the Responses in Progress view of the Data section in the Data & Analysis tab and select the checkbox for the response you want to delete.
    Multiple response checkboxes selected
  2. Click With Selected and choose Delete.
    Delete option found in the With Selected dropdown
  3. Select the I am sure I want to delete Response checkbox and click the delete response button.
    Confirmation checkbox in the Delete Responses in Progress menu

Searching Responses in Progress

You can search for a particular response in progress using the search functionality found at the top of the page. Simply click the the Add Filter button and fill out the search parameters. You can filter by name, email, External Data Reference, Start Time, Last Activity, Last Question, or Progress.
Add Filter option in top-left corner of Response in Progress page

Downloading Responses in Progress

You can export your responses in progress to a CSV file that is similar in format to the Export Data CSV file. To export Responses in progress find the Tools dropdown on the Data section and select Download CSV.
Download CSV option in Tools dropdown

Attention: Depending on the size of your survey and the number of responses in progress you have, the export may time out before it can complete. If this is the case, you will need to close your responses in progress and then export the data from recorded responses. To only export partial responses from recorded responses, filter your data for Survey Metadata – Finished is False.
Qtip: When downloading Responses in Progress, your export file will not contain the Last Question or Progress fields.

Empty Responses

Responses in Progress in which the respondent’s progress is 0% are not saved by Qualtrics when they are closed. This functionality ignores your partial completion setting; even if you set your partial completion setting to record partial responses, Qualtrics will not record the response if it is at 0% progress when it closes.

Your respondent’s progress increments when they navigate through your survey’s pages. If a respondent does not continue past the first page of your survey, their progress will be 0%. Likewise, if a one-page survey is started and not completed by a respondent but is then closed, their response will be deleted as an empty response (since no progress was saved). We recommend adding page breaks regularly throughout your survey to ensure your respondent’s progress is saved.

Qtip: Due to how the data is processed, inline email questions do not follow this rule. If a respondent answers your inline email question, but does not progress further in your survey, their response will still be recorded. This is true even if the response is at 0% progress.

 

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