• Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM
  • Design XM
    Design XM

Translating Feedback Buttons & Responsive Dialogs

What's on This Page:

Was this helpful?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Translating Feedback Buttons & Responsive Dialogs

Feedback Button and Responsive Dialog creatives can be translated into multiple languages, without the need to make multiple creatives or action sets for each language. Once the translations are added to the creative, site visitors will automatically see it in the appropriate language. Creatives determine the respondent’s language based on their browser language or the settings configured in the creative.

Qtip: The Translate Survey support page explains how to localize your target survey.

Adding Translations to a Creative

  1. Open your creative.
    Translation section chosen to left, and dropdown expanded
  2. Go to the Translations section.
  3. Click Choose language.
  4. If this is your first time adding translations, click Edit Languages.
  5. Select the languages you’d like to add translations for.
    Window opens with many languages to select
  6. Click Close.
  7. Use the dropdown to select the language you’d like to provide translations for. You can return to this dropdown as needed.
    Fields for filling out translations
  8. Enter translations for each of your buttons. Make sure to stay within the character limits.
  9. Remember to save or publish your changes!

Advanced Language Options

You can control how the language of the creative is decided when a visitor is looking at it. Click Advanced settings to configure this.

Advanced Settings button at bottom of page

Browser Language

If you select Browser Language, then the creative will match the site visitor’s browser language, provided you have a translation uploaded for that language. If you do not have that translation available, the creative will default to the language you originally wrote it in.

Browser language selected in dropdown ion new window that opens

Global Javascript Variable

The global Javascript variable is your custom mechanism for indicating the language to show the intercept in. Determining this variable will require that your sync closely with your IT or web development team.

The values of this Javascript variable should match our available language codes.

Example: You have a Javascript Variable called “lang.” When a visitor chooses to browse your site in German, the “lang” becomes equal to “DE.”

Selecting javascript in those window creates another field for the language selector's name

Enter the name of the variable in the Javascript variable field.

Qtip: If the value of the Javascript variable does not match an available creative translation, then Qualtrics will evaluate the browser language for a matching translation. If the browser language is also not available, the creative will display in the language it was originally written in.
Qtip: The language that a survey appears in is dependent on the browser language by default. However, if you would like to pass the language code from the intercept to the survey, pass the Javascript variable as Embedded Data named Q_Language. This should be a Value from Javascript.