User Divisions

About User Divisions

As a Brand Administrator, you have the ability to set up divisions. With divisions, you can segment your license into smaller entities. You can give different divisions specific permissions for their users, and you can give specific users full administrative access for other users within their own division.

Division-level administrators can be helpful if you have natural divisions within your organization that each need their own administrative control, such as different teams, departments, or colleges.

Creating Divisions

1. Navigate to the Admin page.
   
2. Select Divisions.
   
3. Click Create a New Organization Division.
4. Name the division.
   
5. If desired, set a Blind Carbon Copy email address. This means that all emails sent by users in the division will be copied to this address. This includes Email distributions, Email Triggers, and sending emails to a contact list.
6. If desired, adjust the Division Branding Options.
   • Custom CSS: Allows you to add a link to a CSS file that will be applied to the footer of your account. Only users in the division will see this.
   • Custom Page Logo: Allows you to add your organization’s logo to the bottom-left corner of your Qualtrics account. Only users in the division will see this.
     
7. Click the checkboxes to enable or disable permissions for the division.
   Qtip: These division permissions will be applied to every account that is a part of the division. This process is similar to setting permissions for user types and group types.
8. Click Save.

Adding Users to a Division

1. Navigate to the Admin page.
   
2. Select Divisions.
   
3. Select Add to the right of the division name.
4. Search for the users you want to add.
   
   Qtip: You can select multiple users by holding Ctrl or Cmd when you click. To select two users and everyone in between, hold Shift and click the first and last user.
5. Click Add.

You can also add a user to a division by searching for the username in the Users tab. Then click on the username and set a division by choosing from the divisions dropdown.

Assigning a Division Administrator

Division Administrators are only able to access and make changes to users in their division; they will be able to add users from their division to groups that they’ve created, but they cannot add users to other divisions or to groups they have not created. Division Administrators will still be able to create new users, but when they do so, the user will automatically be added to the Division Administrator’s division.

Brand Administrators will still be able to access the account settings of all users regardless of division.

1. Navigate to the Admin page.
   
2. Select Divisions.
   
3. Click on the Division name.
4. Click the Division Administrator checkbox next to user’s name. All users in the division will be listed here.
   
5. Click Save.

Division Administrator Access

Division Administrators can only affect accounts within their division. They have access to the Reports, Users, User Types, Groups, and Group Types tabs, but the content in these tabs is limited by data and users in their division.

Unlike the Brand Administrator, Division Administrators cannot edit organization settings and cannot request changes to the following:

• Email domains, SPF records, and SMTP
• SSO Settings
• Login URL
• Self-Enrollment
• Survey Description
• Survey Approver/Aprovee
• Brand Logo
• Themes
• Coupon Codes

Removing Users from a Division

1. Navigate to the Admin page.
   
2. Select Divisions.
   
3. Click on the name of the division you would like to remove users from.
4. Click Remove next to the user’s name. This will only remove the user from the division; it will not delete their account.
   
5. Click Save

Deleting a Division

To delete a division, click Delete in the Actions column for the specific division you would like removed.

Setting a Default Division

Once you’ve created a division, you can set that division as the default when users self-enroll into your license. Just select the checkbox next to the desired division in the Self-Enrollment column.

Division Branding Options

Brand Administrators can edit the logo and CSS for a division. Division Administrators must request these changes from their Brand Administrator.

1. In the Divisions tab, click the name of a division.
   
2. Click Division Branding Options.
   
3. Paste a custom CSS URL into the field. Click Clear to get rid of these changes.
   
4. Either Choose File to upload a logo from your computer or Use a graphic from the web to paste an image URL in.
5. Click Done.
6. Click Save.

Once a logo has been saved, it will appear in the bottom left-hand corner of all accounts within the division.

FAQs