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Survey Termination

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About Survey Termination Settings

When your respondents finish taking your survey, you may need to redirect them to another web page, show them a custom thank you message, or even anonymize their response. You can use the Survey Termination settings to adjust what will happen when your respondents finish the survey.

To access your Survey Termination settings, click Survey Options in the Survey tab.

Scrolling down slightly, You will see the following Survey Termination settings listed:

Survey Termination section

Qtip: You can also navigate to the Survey Termination options by clicking the blue End of Survey element at the bottom of the survey editor.
Blue bar below the last blocked with End of Survey written on it
Qtip: The Survey Termination settings available in Survey Options are the default settings for all respondents. To customize the ending experience for just a subset of respondents, you can set a unique Branch with its own End of Survey element for each possible ending in your Survey Flow. Note that the settings in the End of Survey element will override the Survey Termination settings when Override Survey Options is selected.

Changing the End of Survey Message

By default, each respondent sees the following message upon successful survey completion: “We thank you for your time spent taking this survey. Your response has been recorded.” However, you can create a custom message to tailor the survey completion experience to your respondents.

To change the End of Survey message

  1. Open Survey Options in the Survey tab.
  2. Select Custom end of survey message and click Load a Saved Message.
    Custom End of Survey Message is selected
  3. Select the Library you would like the messages to be saved in and click New Message.
    Qtip: Alternatively, if you have messages that you have saved previously, select an existing message for use.
  4. Enter a Description for your message.
    Description field for the message
  5. Type your message as you would like it to appear to your respondents.
  6. Click Save.
Qtip: End of Survey messages can also be created and edited in the Messages Library.

You can also custom your end of survey message with an End of Survey Element per the Customization Options you can find here. This will enable you to have more control over when and what end of survey messages are displayed.

Show Response Summary

Rather than showing participants a message, you can automatically redirect them to a summary of their responses. This response summary can be downloaded by the respondent as a PDF.
Show response summary is selected

Qtip: You can show a summary of their responses before they submit the survey by enabling Show Response Summary before completing the survey with the End of Survey element. To learn how to add an End of Survey Element, visit this section.

Redirecting Respondents to a URL

In some cases, you may want to ensure respondents make it back to your website or another web page at the end of the survey, rather than simply showing them a message. You can use the Redirect to a URL option to accomplish this. As soon as a respondent clicks the submit button in the survey, they’ll automatically be redirected to your chosen site.

Qtip: Only one redirect can be chosen at the same time. You cannot redirect to a URL and then redirect your respondent to a single response report or scoring summary. Additionally, this feature is not available for free accounts.

To redirect respondents to a URL

  1. Open Survey Options in the Survey tab.
  2. Select Redirect to a URL.
    Redirect to a URL is selected
  3. Enter the URL link.

Sending a Thank You Email

If you distribute your survey sending an email invitation through Qualtrics, using personal links, or using an authenticator connected to a contact list, you can send a thank you email when respondents have completed your survey. This thank you will send to the email address listed in the contact list for the respondent.

Qtip: You can send a thank you email to all of your respondents that completed the survey through the Distributions tab as well.

To send a thank you email

  1. Open Survey Options in the Survey tab.
  2. Select the Send additional thank you email from a library checkbox.
    Send an additional thank you email from library option
  3. Click Load a Saved Message.
  4. Select the Library you would like the messages to be saved in and click New Message.
    Qtip: Alternatively, select an existing message for use.
  5. Enter a Description for your message.
    Message description
  6. Type your message as you would like it to appear for your respondents.
  7. Click Save.
Qtip: Even if you didn’t send your survey using the Qualtrics Mailer, you may still be able to send follow up emails. You can accomplish this by collecting the participants’ email in the survey and then using an Email Trigger.

Anonymizing Responses

Enabling the Anonymize Responses setting is an effective way to permanently scrub a response of identifying information before saving it in the data.

Anonymize Response option is selected

When responses are gathered with the Anonymous Link, enabling this setting will remove the respondents’ IP address and location data from your results. When responses are gathered with the Individual Link, enabling this setting will remove the IP address and location data and disconnect the response from the contact who provided it. In this way, you can know which contacts have responded (through your distribution history and contact history), but not which response belongs to which contact.

Attention: Once you turn on the Anonymize Responses setting, your respondents’ identifying information is hidden. If this setting was turned on before a response was collected, that response’s identifying information will never be retrievable. If this setting was turned on after a response was collected, the response’s identifying information will be retrievable. Proceed with caution! Note, if you have XM Directory, this information will still be available in the contact’s Touchpoint Timeline after anonymizing responses. Please note that appending embedded data fields from XM Directory to a survey response may result in the survey response no longer being anonymous.

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