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Remote + On-site Work Pulse

Suite

Customer Experience

Product

Qualtrics

What's on this page

About the Remote + On-site Work Pulse

Whether your organization is suddenly supporting a fully remote workforce, protecting the health and safety of employees who have essential on-site roles, or doing both—it’s never been more important for leaders to check in with their people and respond to their needs.

Major shifts and disruptions in the workplace due to COVID-19 can lead to critical gaps in the employee experience and have serious implications on employee well-being, productivity, and the long-term business, if not addressed quickly.

The Remote + On-site Work Pulse guided project helps HR, Operations/IT teams, executive leadership and managers rapidly address entire workforce needs around well-being, safety, resources, and enablement—whether employees are remote, on-site, or on the frontline.

The automated solution offers two types of pre-built surveys and corresponding reports to quickly identify and prioritize employee needs by location and team so you can take quick action.

Qtip: All users with existing Qualtrics licenses have access to this solution. In addition, we are offering these solutions for free to companies based in India. If you are based in India and do not have a Qualtrics account, see this page for more information on how you can get access to this solution.

Methodology

Developed by Qualtrics IO psychology experts, the Remote + On-site Work Pulse guided project provides two survey methods for pulsing the workforce:

The Quick Check-In: Pulse employees with a simple mood barometer and open-text feedback to get a quick, holistic view of morale and understand emerging workplace experience gaps.

Full Remote + On-site Evaluation: Pulse employees on up to five key areas most relevant to their current situation — working remotely or on-site — to understand their needs, pinpoint critical gaps, and prioritize where to take action:

Support & Balance – Do employees have clarity around and access to relevant health and wellness resources? Are managers providing the necessary support so that their teams are set up for success?
Leadership – Are employees confident in leadership to make the right decisions during this time, including creating safe and effective remote or on-site work environments?
Communication – Have employees received frequent and clear communication on policy amendments, health and safety practices, or other changes directly impacting them?
Remote Work Enablement – Are employee expectations around working remotely clear? Do employees have access to the proper technology, tools and internal resources to perform in their roles effectively?
On-Site Safety – Are employees confident in their employer’s health and safety support — like protective clothing and new sanitation practices — to keep them safe on the job? Are they satisfied with communications around new protocols

We recommend starting with the quick check-in as a simple, lightweight way to understand how employees are feeling in the midst of disruption. Then, follow up at a later time with the full remote + on-site evaluation to identify and prioritize areas of improvement.

Creating a Remote + On-site Work Pulse

Qtip: If you don’t currently have access to the Remote + Onsite Work Pulse and are interested in learning more, check out this page for more details!

Qtip: This guided project has been localized into various languages. You will only be able to make this project if your account language is set to one of the compatible languages. However, you can upload translations or auto-translate using Google Translate for content as needed. See Translating the Remote + On-site Work Pulse for more details.

Select Catalog from the global menu.

Qtip: A project can also be created from the Projects or Homepage.

Under COVID-19 projects, select Remote + On-site Work Pulse.

Image of catalog, selecting the described project, seeing a sidebar open on the right describing it, ending with a button to get started creating it

Qtip: You can also use the search in the catalog to find this project.

Click Get started.

Name your project.

Field for project name and folder. Button to create on bottom-right

If desired, put it in a folder.

Click Create project.

Decide whether you’d like to create a Quick Check-In or the full Full Remote + On-site Evaluation. See link for an overview of each.

Multiple choice for assessment type. Question below that for workforce type. Next button blue, bottom-right

Qtip: If you choose one option and then later decide you’d prefer to work with the other, please create another, separate Remote + On-site Work Pulse.

If you chose Full remote + on-site evaluation in Step 9, You’ll be asked to specify whether your workforce is one of the following:

Remote workers
On-site workers
Both remote and on-site workers

Click Next.

If you chose Full remote + on-site evaluation in Step 9, you’ll be asked to provide your company’s name.

Field for company name. Below that, Empty fields for you to enter office locations

Specify your office locations. These can be as general (North America) or as specific (Seattle) as you’d like.

Specify your company’s departments. We have provided a few examples, but feel free to add ( + ) and remove ( – ) options as needed.

Empty fields for departments. Finish button blue, bottom-right

Click Next.

Determine whether you’d like to be notified when responses come in. If you say yes, you’ll be asked to specify the threshold of responses you’d like to reach before being notified.

When you’ve filled out these fields, click Finish to generate your survey.

Click Preview Survey to test your survey.

Suvey builder open with a guidance sidebar to the right that takes you through key steps

Qtip: Did your survey Preview not appear? Make sure your browser doesn’t block pop-ups on Qualtrics.

Click Done to resume the guided setup.

Use the tabs along the top if you’d like to edit components not included in the blue button steps. For example, you can go to the Survey tab to edit the survey theme and add demographic questions, whereas you can go to the Distributions tab to download a distribution history for emails you’ve sent.

Remote + On-site Work Pulse Survey Customization

If you want to see the questions in your survey or edit them, click the Survey tab. Once inside the Survey builder, you can add new questions, tweak the wording on existing ones, edit the survey theme, and much more.

The survey builder of a COVID-19 project

If there’s particular functionality you’d like to add, try searching the Support Site, or use the Support Site’s menu to the left to pick a page. In this section, we’ll cover some of the fundamentals of survey editing.

Qtip: The questions included in this survey were developed by our top subject matter experts. We advise trying to keep your survey as similar to the original template as possible, and not making too many large-scale changes.

Adding and Editing Questions

Warning: It’s important to make edits to the survey before you distribute it to employees. If possible, avoid making edits to a survey actively collecting data, or you may risk invalidating your data and changing the premade reports that come with this solution. See Testing / Editing an Active Survey.

You can add as many additional questions as you want. However, keep in mind that the shorter the survey, the more likely employees are to fill it out.

For guides to adding and editing questions, see:

Qtip: For surveys like these, we generally advise sticking to multiple choice and text entry questions.

Survey Flow and Display Logic

This solution comes with custom display logic. Display logic affects what questions respondents see, based on previous answers they provided. For example, we can ask whether remote employees feel they have access to the resources they need, and show different follow-up questions based on their answer.

Question with blue widget on top that says the conditions under which the question will appear

In the survey flow, you may find branch logic. This feature is similar to display logic, and can hide or show entire groups of questions based on answers respondents gave earlier in the survey. Please do not remove or edit this element without paying close attention to the question the logic is based off of and the block of questions the branch logic is controlling.

In the survey flow, a gray block, a blue branch with a gray block indented under it, and a gray block

Warning: When you remove or edit a question, it can affect display logic or branch logic on another question. Be sure to double-check your survey before making these edits!

Deleting and Restoring Questions

Warning: If you delete a question, it’ll affect the premade report included with this solution! Be prepared to either make edits to the report or create a new one from scratch.

If you have sent a question to the trash, it is possible to restore it. To roll back many changes at once, see also how to revert a survey back to a previous version.

Survey Options

Survey options allow you to change many general survey settings, such as the dates during which the survey will be accessible, or the message that will appear to respondents when they finish the survey.

In the Remote + On-site Work Pulse, Prevent multiple submissions is turned off by default, making it easier for respondents to retake the survey as needed.

When enabled, Prevent multiple responses keeps respondents from taking a survey multiple times by placing a cookie on their browser when they submit a response. The next time the respondent clicks on the survey link, Qualtrics will see this cookie and not permit them to take the survey. If you like the sound of this functionality, you can turn it back on at any time in the survey options.

Saving and Publishing

All edits you make are saved automatically; however, they won’t necessarily be pushed to the live version of the survey. When you are finished with all of your edits and are ready to generate a link and share the survey with your employees, remember to click Publish in the upper-right.

For more on how this works, see Survey Publishing & Versions.

Translating the Remote + On-Site Work Pulse

The Remote + On-site Work Pulse is available to be created in accounts set to one of the following platform languages: English (US), English (UK), Brazilian Portuguese, French EU, German, Italian, Japanese, Spanish EU, Spanish (LATAM), Chinese (Simplified), Chinese (Traditional), Dutch, Finnish, Korean, Portuguese (EU).

Qtip: You can change your account language in your user settings.

Additionally, you can add translations to the project so that respondents can choose from a language dropdown when taking the survey. You may choose to translate this guided project through one of the following methods:

Importing a translated language file provided by Qualtrics

Adding translations manually

Using automatic translation

Qtip: When it comes to distributing the survey, Qualtrics offers a number of ways for your respondents to see the survey in a particular language. This depends on the method you use to distribute your project. Respondents have the option to use any of the available survey languages, regardless of which one was initially sent to them. For more information, visit the support page on specifying the participant language.

Method 1: Importing a translated language file

Since the Remote + On-site Work Pulse has been translated into the core languages, you can use Qualtrics-provided translation files to import additional translations to your project. The file contains translations for Brazilian Portuguese, French EU, German, Italian, Japanese, Spanish EU, Spanish (LATAM), Chinese (Simplified), Chinese (Traditional), Dutch, Finnish, Korean and Portuguese (EU). To import your languages correctly, follow the below steps:

Download the language file based on the type of survey method you selected.

Export the translation file for your project from the Translations option in your Survey options. See this support page for a step-by-step guide on exporting your translation file.

Copy the desired translations from the file you downloaded in step 1 and paste them into the file exported in step 2. Make sure you paste the translations into their correct columns by matching the language codes.

Qtip: You only need to copy the languages that you will use.

If needed, make any necessary edits to your translation file.

Qtip: All of the translations contain {{Company}} in place of your company’s name in the translated text. Make sure to replace this with your company’s name in your translations.

Import your translation file through the Translations option in your Survey options. Visit this support page for a step-by-step guide on importing your translation file.

If you’d like to import a translation for a language that is not in the file provided by Qualtrics, see this support page for creating custom translations.

Method 2: Adding translations manually

If you’d like, you can translate each question and answer choice of your survey manually. This method generally takes longer than using the import method above. More information about translating your project manually can be found on this support page.

Method 3: Using Automatic Translation

To speed up your manual survey translation process, you can use the built-in automatic translation feature. The automatic translation feature uses Google Translate to translate your survey. Since this is an automatic translation, it may not be perfectly accurate. Therefore, we do not recommend using this as the final translation you share with respondents. Rather, this feature can save time when working with a professional translator, as they will only need to clean up automatic translation rather than starting from scratch. For more information on using this feature, please refer to the support page on automatic translations.

Distributing the Remote + On-site Work Pulse to Employees

When you are ready to distribute the Remote + On-site Work Pulse to your employees, it’s super quick and easy to do so:

Make sure you have published any survey edits.

If your changes are published or you don’t have changes to publish, head to the Distributions tab.

Get a Single Reusable Link option in Distributions Tab

Choose Get a single reusable link.

You will see the anonymous link. This link does not collect any identifying information other than what you explicitly ask for in the survey. You can copy this link and distribute it through your company’s email.

Qtip: If you publish changes, the menu that opens will give you your Anonymous Link.

Other Methods of Distribution

We recommend using the anonymous link method described above, because it’s the quickest and easiest distribution method.

If you are interested in other methods of distribution, such as emailing from Qualtrics, see the Distributions Basic Overview for a list of options. Please note that depending on your license, not all options may be available, and some may be restricted.

Qtip: Remember that the introduction to this survey promises the responses will be anonymous. If you distribute through email to a Qualtrics contact list, results will not be anonymous unless you change the link type while writing the email or chose to anonymize responses in the Survey tab. You can edit the introduction’s wording if needed in the Survey tab.

Reports

Premade Reports

Our XM Scientists have developed a special report for this guided project. This report gives an overview of the results, and is ready to share as soon as you have collected data.

Qtip: This report will not generate charts and tables until you collect data. Try completing the survey through the preview button if you want to test what these reports look like with data. Remember you can always delete preview data later.

Sharing the Report: You can share a PDF copy of this report with your colleagues, or even create a link where anyone can view the report! See Sharing Your Advanced-Report.
Making New Reports: You can click File and then New to create a new report from scratch if needed. Use the report name dropdown to navigate between reports.
Customizing Reports: See Advanced-Reports Basic Overview to get started customizing your reports.

Qtip: The premade report was developed by our top subject matter experts. We advise trying to keep your report as similar to the original template as possible, and not making too many large-scale changes.

Warning: Do not delete the premade report! If you do, this report will not be retrievable, and you will have to make a new one from scratch.

Other Ways to View Data

While Advanced-Reports include an expert premade report, this report is limited to showing 250 comments for a given Text Entry question (those are the open feedback questions). To see a full set of responses, you’ll want to use one of the other reporting options described below.

Data & Analysis allows you to edit data, export a spreadsheet of all responses, filter your responses, and much more.

Results-Reports give a quick overview of your data, and do not require you to work from scratch. They have different charts and graphs than Advanced-Reports, and are generally there to help you get quick assessments of data.

Qtip: There is no CX Dashboard associated with this guided project. If you are on a Qualtrics license with CX Dashboards, you can map this guided project’s data to a dashboard just like any other Qualtrics survey.

Response Notifications

Depending on how you set up your guided project, there may be notifications built in. These can be found in the Workflows tab, and may require additional setup to complete.

navigating to the workflows tab to find the prebuilt workflow

Qtip: Once you’ve configured the notifications feed task as desired, make sure it is enabled.

The same notification as the above, but the warning text is gone, and the "turn on/ off" column is set to on

As needed, you can either review or edit:

Who receives the notification
The conditions under which the condition are sent
The message included in the notification

Depending on the frequency you chose, these conditions are set up with one of the following:

Embedded data set in the survey flow.

Quotas.

Do not edit the conditions on these workflows, the corresponding embedded data in the survey flow, or the quotas involved.

If you don’t want to receive this notification after all, you may delete the workflow or disable the workflow (if it is not already disabled). Please note that once you delete a workflow, it cannot be retrieved.

Viewing Reports

View report: Clicking View report in the email or clicking the in-product notification will take you to the Reports section of the Reports tab of your project, where you should see the pre-built report.

Notification in product saying how many responses were received

Qtip: If you’re clicking these buttons from your email, you may need to log into your account before you are taken to these tabs.

Unsubscribing from Notifications

If you no longer wish to receive notifications, you can click unsubscribe at the bottom of the email.

Unsubscribe button at the very bottom of the email

Qtip: This will unsubscribe you from all notifications. You cannot unsubscribe from a specific project.

Subscribing to Updates

Most users will be subscribed to these automatically. However, if you unsubscribed and find you want to start receiving them again, you can do the following:

Qtip: Users that have 10 or more active surveys that have received responses in the last 2 weeks will not be automatically subscribed.

Go to your Qualtrics account.

In the upper-right corner, click the notifications icon.

Bell upper-right, once opened, settings gear is below that, further right

Click the settings gear.

Select Workflows to subscribe to notifications set up using the Workflows tab.

navigating to settings and selecting workflow notifications

You may need to select Notifications first if you at some time or another unsubscribed from all account notifications.

Terms of Use: COVID-19 Solutions

Expiry Dates

The following terms only apply to customers who sign up from the “Here to Help” or “Return to Work” landing pages or via Qualtrics Surveys. Prior to expiration on 30th November 2021, these customers will need to export their data or upgrade to a paid product.

Qtip: Existing customers will have access to the content for the life of their license with Qualtrics.

Access to the following solutions is subject to expire on 30th November 2021. Users will be notified in advance of access being terminated. This is applicable to the Return to Work Pulse, Remote + Onsite Work Pulse, Public Health: COVID-19 Pre-Screen & Routing, High Education: Remote Learning Pulse, K-12 Education: Remote Learning Pulse, Remote Educator Pulse, Dynamic Call Center Script, Customer Confidence Pulse (1.0), Brand Trust Pulse, Supply Continuity Pulse, and Healthcare Workforce Pulse solutions.

Response and Email Limits

New customers who are based in India and sign up from the “Here to Help” or “Return to Work” landing pages with a work email will get their own provisioned brand up to 500k responses total. This is applicable to the Return to Work Pulse, Remote + Onsite Work Pulse, Public Health: COVID-19 Pre-Screen & Routing, High Education: Remote Learning Pulse, K-12 Education: Remote Learning Pulse, Remote Educator Pulse, Dynamic Call Center Script, Customer Confidence Pulse (1.0), Brand Trust Pulse, Supply Continuity Pulse, and Healthcare Workforce Pulse solutions.
Customers who sign up for access to the COVID-19 solutions as described above will be limited to 1K emails per week per user.

New customers who sign up from the “Here to Help” or “Return to Work” page with a personal email will be provisioned a free account with up to 500 responses for each Return to Work Pulse or Remote + Onsite Work Pulse survey. This is also the case for new customers who sign up via Qualtrics Surveys. The full COVID-19 solutions will only be available to new customers who sign up with a work email on the “Here to Help” or “Return to Work” pages as indicated above.

FAQs

How can I change the background/theme of my survey?

See our page on Survey Themes.

Can I link this COVID-19 XM Solution to my Qualtrics employee directory?

If you are an EX user, you cannot link this XM Solution to your Qualtrics employee directory by default. However, you can copy the questions described here into any general feedback project in order to connect this data to your larger employee directory. Remember to use an authenticator with your link, or set up your participants beforehand to send messages through Qualtrics.

Remember that some XM Solutions by default promise anonymity; you will want to update your introductory question to reflect this change.

Are there benchmarks or industry standards associated with the Remote Work Pulse?

This survey and its report was developed based on industry standards by our subject-matter experts. There are no official benchmarks to compare against, but our premade report includes gauge charts you can reference to determine how your employees are doing on several key ratings.

What improvements does the Remote + On-site Work Pulse have over the Remote Work Pulse? What will happen to the old Remote Work Pulses?

Our XM people scientists have modified this XM Solution so it is optimized for reaching out to both employees who are on-site and those who are working from home.

If you created the original Remote Work Pulse, this project will not be modified in any way. Going forward, you can only create Remote Work + On-site Pulses, but you have the option at the beginning when you set up your XM Solution to specify whether your workforce is remote, on-site, or both, meaning you have all the functionality of the original, plus more.

Are there any premade text topics for analyzing my text responses about COVID-19?

Yes! Qualtrics has created a library specifically for COVID-19 related topics. See the Importing Topics from Libraries section for information on how to use these topics in your analysis.

Is this solution HIPAA compliant?

Qualtrics has best-in-class data privacy and security features and has earned FEDRamp, HITRUST and ISO27001 certifications. These features enable users to manage HIPAA compliance if required. Only covered entities are subject to HIPAA regulations. Employee data generally is not subject to HIPAA, but employee health data may be subject to the Americans With Disabilities Act (ADA) and may need to be stored confidentially outside of employees' personnel files. For more information about employers' obligations regarding employee healthcare data, please see this website.

If you have specific questions or concerns, we encourage you to seek your own legal advice about what additional steps, if any, you need to take to comply with applicable privacy laws or company policies. We have included suggested consent statements in these materials but you will need to confirm whether these statements are adequate or need to be modified to meet your specific needs.

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