• Resources
  • Support
  • Login
qualtrics
  • What is XM?
    • XM Introduction
    • XM Platform™
  • Product
    • Qualtrics Research Core
    • Customer Experience
    • Employee Experience
    • Product Experience
    • Brand Experience
    • Research Services
  • IQ
    • iQ Predictive Intelligence
    • Text iQ
    • Driver iQ
    • Stats iQ
    • Predict iQ
  • Roles
    • Market Research
    • Customer Experience
    • Human Resources
    • Education
    • Digital
    • Product Management
  • Customers
  • Resources
  • Support
    • Online Help
    • 1-800-340-9194
    • Contact Support
  • Login
  • Request Demo
Contact Support

qualtrics
support

qualtrics
support

 Contact Support

Was this helpful?


The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

  • Research Core
    • Getting Started
      • Learn the Research Core
      • Qualtrics Topics From A to Z
      • Getting Help & Providing Feedback
      • Browser Cookies
      • Qualtrics & GDPR Compliance
      • Qualtrics Transport Layer Security (TLS) Upgrades
    • Managing Your Account
      • Account Settings
      • Creating an Account & Logging In
      • Logging In with Your Organization ID
      • Trial Accounts
      • User Moves
    • Information for Survey Takers
    • Projects Page
      • Projects Basic Overview
      • Creating a Project
      • Organizing & Viewing Your Projects
      • Collaborating on a Project
    • Survey Tab
      • Survey Basic Overview
      • Quality Checker
        • Quality Checker Functionality
        • Survey Methodology & Compliance Best Practices
        • Common Survey Errors
      • Survey Publishing & Versions
      • Editing Questions
        • Creating Questions
        • Question Types Guide
          • Question Types
          • Static Content
            • Descriptive Text & Graphic Questions
          • Standard Content
            • Multiple Choice Question
            • Matrix Table Question
            • Text Entry Question
            • Slider Question
            • Rank Order Question
            • Side by Side Question
          • Specialty Questions
            • Constant Sum Question
            • Pick, Group, & Rank Question
            • Hot Spot Question
            • Heat Map Question
            • Graphic Slider Question
            • Gap Analysis Question
            • Drill Down Question
            • Net Promoter® Score (NPS) Question
            • Highlight Question
            • Signature Question
          • Advanced Questions
            • Timing Question
            • Meta Info Question
            • File Upload Question
            • Captcha Verification Question
          • Pre-Made Qualtrics Library Questions
        • Conjoint Analysis
        • Formatting Questions
        • Formatting Answer Choices
        • Add Page Break
        • Validation
        • Piped Text
          • Piped Text
          • Math Operations
        • Rich Content Editor
          • Rich Content Editor
          • Insert Media
          • Insert a Graphic
          • Insert a Downloadable File
          • Insert a Hyperlink
      • Question Options
        • Question Options
        • Display Logic
        • Carry Forward Choices
        • Skip Logic
        • Add JavaScript
        • Add Default Choices
        • Recode Values
        • Choice Randomization
      • Look & Feel
        • Look & Feel
        • Applying Survey Themes
        • General Look & Feel Settings
        • Fonts & Colors
        • Advanced Look & Feel Settings
      • Survey Options
        • Survey Options
        • Survey Experience
        • Survey Protection
        • Survey Termination
        • Inactive Surveys
        • Partial Completion
      • Block Options
        • Block Options
        • Loop & Merge
        • Question Randomization
      • Survey Flow
        • Survey Flow
        • Standard Elements
          • Displaying Blocks
          • Branch Logic
          • Embedded Data
          • Passing Information via Query Strings
          • Randomizer
          • End of Survey Element
        • Advanced Elements
          • Web Service
          • Authenticator
            • Authenticators
            • SSO Authenticator
          • Reference Surveys
          • Table of Contents
        • Screen-Out Management
      • Survey Tools
        • Survey Tools
        • Auto-Number Questions
        • Generate Test Responses
        • Reusable Choices
        • Check Survey Accessibility
        • View Revision History: Saving & Restoring
        • Print Survey
        • Import & Export Surveys
        • Email Triggers
        • Contact List Triggers
        • Quotas
        • Translate Survey
        • Scoring
      • Preview Survey
      • Testing/Editing Active Surveys
      • Using Logic
      • Mobile Survey Optimization
      • Renaming Your Survey
    • Actions Tab
      • Actions Basic Overview
      • Ticketing
        • Tickets Task
        • Teams & Ticket Assignment
        • Following Up On Tickets
        • Ticketing Queues
        • Follow-Up Page Options
        • Follow Up App
      • Email Task
      • Web Service Task
      • Slack Task
      • Salesforce Task
      • Single-Instance Incentives
      • Salesforce Workflow Rule Event
      • Actions Reporting
    • Distributions Tab
      • Distributions Basic Overview
      • Collecting Responses
      • Distribution Summary
      • Web Distribution
        • Anonymous Link
        • QR Code
        • Survey Director
      • Email Distribution
        • Email Survey Invitations
        • Email Distribution Management
        • Reminder & Thank You Emails
        • Email Distribution Error Messages
        • Avoid Being Marked as Spam
        • Using a Custom From Address
        • Personal Links
      • Social Media Distribution
      • Mobile Distributions
        • SMS Surveys
        • Offline App
          • Setting Up the Offline App
          • Collecting Offline App Responses
          • Offline App Incompatible Features
    • Data & Analysis Tab
      • Data & Analysis Basic Overview
      • Data
        • Recorded Responses
        • Filtering Responses
        • Responses in Progress
        • Import Responses
        • Retake Survey Link
        • Combining Responses
        • Response Editing
        • Translate Comments
        • Creating New Fields
          • Custom Field Creation
          • Bucketing Variable Creation
          • Formula Variable Creation
          • Editing Custom Variables
        • Export Data
          • Exporting Data
          • Data Export Formats
          • Data Export Options
          • Understanding Your Data Set
      • Text iQ
        • Text Analysis
        • Text Functionality
        • Searching Text Responses
        • Advanced Text iQ Features
      • Cross Tabulation
        • Cross Tabs
        • Cross Tab Options
        • Understanding Statistics
      • Predict iQ
      • Response Weighting
    • Reports Tab
      • Results vs. Reports
      • Results Section
        • Results-Reports Basic Overview
        • Results-Reports Pages
        • Results-Reports Breakouts
        • Global Results-Reports Settings
        • Visualizations
          • Results-Reports Visualizations
          • Charts
            • Bar Chart
            • Line Chart
            • Pie Chart
            • Gauge Chart
          • Tables
            • Simple Table
            • Statistics Table
            • Paginated Table
          • Breakdown Bar
          • Word Cloud
          • Heat Map Plot
          • Text Highlights
        • Filtering Results-Reports
        • Exporting and Sharing Results
          • Exporting Results-Reports
          • Managing Public Results-Reports
          • Scheduled Results-Reports Emails
      • Reports Section
        • Advanced-Reports Basic Overview
        • Advanced-Reports Toolbar
        • Inserting Advanced-Reports Content
        • Global Advanced-Reports Settings
        • Global Advanced-Reports Filters
        • Sharing Your Advanced-Reports
        • Visualizations
          • Advanced-Reports Visualizations
          • Adding & Removing Advanced-Reports Visualizations
          • Charts
            • Bar Chart Visualization
            • Line Chart Visualization
            • Pie Chart Visualization
            • Breakdown Bar Visualization
            • Gauge Chart Visualization
          • Tables
            • Data Table Visualization
            • Statistics Table Visualization
            • Results Table Visualization
          • Other
            • Heat Map Visualization
            • Word Cloud Visualization
    • Contacts Page
      • Contacts Basic Overview
      • Editing Contacts in a List
      • Managing Multiple Lists
      • Contacts Sample
      • CSV/TSV Upload Issues
    • Library Page
      • Library Basic Overview
      • Survey Library
      • Graphics Library
      • Files Library
      • Messages Library
    • Admin Page
      • Admin Basic Overview
      • Managing Users
        • Creating & Managing Users
        • User, Group, & Division Permissions
        • User Types
        • User Groups
        • User Divisions
      • Coupon Codes
      • Security Tab
      • Organization Settings
      • Brand Customization & Services
        • Branded Themes
        • Professional Services
        • Vanity URLs
        • Single Sign-On (SSO)
        • Data Isolation
        • Purchase Respondents
    • Common Use Cases
      • Panel Company Integration
      • Building a Consent Form
      • Appointment / Event Registration Surveys
      • Displaying Messages Based on Scoring
      • Creating an Anonymized Raffle
  • Stats iQ
    • Getting Started with Stats iQ
      • Stats iQ Basic Overview
      • Filtering Stats iQ Data
    • Analyses
      • Describe Data
      • Relate Data
      • Regression
      • Regression Guides
        • User-friendly Guide to Linear Regression
        • User-friendly Guide to Logistic Regression
        • Interpreting Residual Plots to Improve Your Regression
        • The Confusion Matrix & Precision-Recall Tradeoff
      • Pivot Table
      • Statistical Test Assumptions & Technical Details
    • Settings
      • Variable Settings
      • Analysis Settings & Statistics Settings
    • Variable Creation & Weighting
      • Stats iQ Variable Creation
      • Creating & Applying Weights
  • Employee Experience
    • Getting Started
      • Getting Started with Employee Engagement
        • Getting Started with Employee Engagement
        • Step 1: Preparing for Your Employee Engagement Survey
        • Step 2: Building Your Engagement Survey
        • Step 3: Configuring Project Participants & Distributing Your Project
        • Step 4: Reporting on Your Employee Engagement Project Results
        • Step 5: Closing Your Project & Preparing for Next Year’s Project
      • Getting Started with 360
        • Step 1: Getting Ready to Launch Your 360 Project
        • Step 2: Building Your 360 Survey
        • Step 3: Customizing Your Workflow & Uploading Participants
        • Step 4: Setting Up Your Messages
        • Step 5: Designing Your Subject Report
        • Step 6: Testing & Going Live
    • Projects
      • Creating a Project (EX)
      • Managing Projects (EX)
      • Collaborating on Projects (EX)
    • Creating an Employee Engagement Project
      • Survey Tab
        • Creating & Editing Questions (EE)
        • Question Types
          • Static Content (EE)
          • Standard Questions (EE)
          • Advanced Questions (EE)
        • Question Options (EE)
        • Look & Feel (EE)
        • Survey Flow (EE)
        • Survey Options (EE)
        • Survey Tools (EE)
        • Preview Survey (EE)
      • Participants Tab
        • Participants
          • Participants Basic Overview (EE)
          • Adding Participants (EE)
          • Preparing Your Participant File for Import (EE)
          • Participant Information Window (EE)
          • Participants Tools (EE)
        • Org Hierarchies
          • Navigating Hierarchies & Restructuring Units (EE)
          • Unit Tools (EE)
          • Hierarchy Tools
            • Org Hierarchies Tools (EE)
            • Org Hierarchies Export & Import Options (EE)
            • Map Org Hierarchy Units (EE)
          • Generating a Hierarchy
            • Generating a Parent-Child Hierarchy (EE)
            • Generating a Level-Based Hierarchy (EE)
            • Generating an Ad Hoc Hierarchy (EE)
          • Roles (EE)
      • Messages Tab
        • Email Messages (EE)
        • Translating Messages (EE)
        • Mail History (EE)
        • Messages Options (EE)
      • Data Tab
        • Exporting Response Data (EE)
        • Understanding Your Response Data Set (EE)
        • Importing Responses (EE)
        • Responses in Progress (EE)
        • Retake Survey Link (EE)
        • Managing Response Data (EE)
      • Dashboards Tab
        • Adding & Removing a Dashboard (EE)
        • Dashboard Management
          • Dashboard Basic Overview (EE)
          • Dashboard Settings
            • Settings (EE)
            • Theme (EE)
            • Project Mapper (EE)
            • Field Types (EE)
            • Categories (EE)
            • Scales (EE)
            • Comparisons (EE)
            • Action Plans (EE)
            • Benchmark Editor (EE)
        • Widgets
          • Widgets Basic Overview (EE)
          • Chart Widgets
            • Gauge Chart Widget (EE)
            • Simple Chart Widget (EE)
            • Bubble Chart Widget (EE)
            • Number Chart Widget (EE)
            • Pie Chart Widget (EE)
          • Table Widgets
            • Simple Table Widget (EE)
            • Breakout Table Widget (EE)
            • Paginated Text Response Table Widget (EE)
          • Analysis Widgets
            • Key Driver – Plot Widget (EE)
            • Key Driver – List Widget (EE)
            • Scorecard Widget (EE)
            • Comparison Widget (EE)
            • High/Low Widget (EE)
          • Action Planning Widgets
            • Action Plan Item Summary Widget (EE)
            • Action Planning Editor Widget (EE)
          • Static Content Widgets
            • Image Widget (EE)
            • Rich Text Editor Widget (EE)
          • Other Widgets
            • Word Cloud Widget (EE)
            • Participation Summary Widget (EE)
            • Engagement Summary Widget (EE)
            • Response Rates Widget (EE)
    • Creating a 360 Project
      • Survey Tab
        • Creating & Editing Questions (360)
        • Question Types
          • Static Content (360)
          • Standard & Specialty Questions (360)
          • Advanced Questions (360)
        • Question Options (360)
        • Look & Feel (360)
        • Survey Flow (360)
        • Survey Options (360)
        • Survey Tools (360)
        • Preview Survey (360)
      • Participants Tab
        • Participants Basic Overview (360)
        • Adding Subjects, Evaluators, & Managers (360)
        • Participant Information Window (360)
        • Participants Tools (360)
        • Participants Options (360)
      • Messages Tab
        • Email Messages (360)
        • Instruction Messages (360)
        • Translating Messages (360)
        • Mail History (360)
        • Messages Options (360)
      • Data Tab
        • Exporting Response Data (360)
        • Understanding Your Response Data Set (360)
        • Importing Responses (360)
        • Responses in Progress (360)
        • Retake Survey Link (360)
        • Managing Response Data (360)
      • Reports Tab
        • Edit Subject Report
          • Edit Subject Report Basic Overview (360)
          • Adding Data Sources (360)
          • Subject Report Options (360)
          • Report Pages (360)
          • Tables
            • Tables Basic Overview (360)
            • Default Table (360)
            • Statistics Table (360)
            • Other Text Table (360)
            • Text Analysis Table (360)
            • Highest / Lowest Table (360)
            • Gap Assessment Table (360)
            • Single Value Table (360)
            • 360 Report Summary Table (360)
            • Subject Scores Table (360)
            • Multi Data Source Composite Table (360)
            • NPS Table (360)
          • Graphs
            • Graphs Basic Overview (360)
            • Composite Bar Chart (360)
            • Bar Charts (360)
            • Area Charts (360)
            • Pie Charts (360)
            • Radar Charts (360)
            • Perception Map (360)
            • Line & Plot Charts (360)
            • Gauge Charts (360)
          • Shapes, Text, & Images (360)
        • Report Options (360)
        • My Reports
          • My Reports Basic Overview (360)
          • Edit Admin Report (360)
    • Directories
      • Employee Directory (EX)
      • Employee Directory Tools (EX)
      • Contacts Directory (EX)
    • Library (EX)
    • Administration (EX)
    • Dashboard Viewer (EE)
    • Participant Portal (360)
  • Vocalize
    • Getting Started with Vocalize
      • Vocalize Basic Overview (CX)
      • Managing Dashboards (CX)
      • Adding Data Sources (CX)
      • Managing Dashboard Pages (CX)
      • Filtering Dashboards (CX)
      • Advanced Dashboard Filters (CX)
      • Response Count Thresholds (CX)
      • Publishing Dashboards (CX)
    • Dashboard Settings
      • Dashboard Data
        • Mapping Dashboard Data (CX)
        • Importing a CSV as a Dashboard Source (CX)
        • Field Data Types (CX)
        • Field Recode Values (CX)
        • Dashboard Data Field Compatibility (CX)
        • Advanced Fields
          • Date Format (CX)
          • Field Groups (CX)
          • Drill Downs (CX)
      • Response Weighting (CX)
      • Ticket Admin (CX)
      • Label Translation (CX)
      • Custom Metrics (CX)
      • Dashboard Text Analysis (CX)
    • Widgets
      • Managing Widgets (CX)
      • Chart Widgets
        • Simple Chart Widget (CX)
        • Breakdown Bar Widget (CX)
        • Breakdown Trends Widget (CX)
        • Gauge Chart Widget (CX)
        • Trend Chart Widget (CX)
        • Scatter Plot Widget (CX)
        • Number Chart Widget (CX)
        • Pie Chart Widget (CX)
        • Star Rating Widget (CX)
      • Table Widgets
        • Simple Table Widget (CX)
        • Record Grid Widget (CX)
        • Multiple Source Table Widget (CX)
        • Breakdown Table Widget (CX)
        • Pivot Table Widget (CX)
      • Static Widgets
        • Image Widget (CX)
        • Image Slideshow Widget (CX)
        • Rich Text Editor Widget (CX)
      • Other Widgets
        • Map View Widget (CX)
        • Word Cloud Widget (CX)
        • Key Drivers Widget (CX)
        • Twitter Widget (CX)
        • Response Ticker Widget (CX)
        • Distributions Table Widget (CX)
    • User Admin
      • Managing Dashboard Users (CX)
      • Adding, Importing, & Exporting Users (CX)
      • Roles (CX)
      • User Attributes (CX)
    • Ticket Reporting (CX)
    • Distribution Reporting (CX)
    • Dashboard Theme (CX)
    • Sharing & Exporting Dashboards
      • Sharing Your Dashboard (CX)
      • Dashboard Role Data Restrictions (CX)
      • Exporting Data from Vocalize (CX)
      • Kiosk Mode (CX)
      • Dashboard Viewer (CX)
    • Common Use Cases
      • Matrix Statements in a Single Widget
  • Website / App Feedback
    • Getting Started with Website / App Feedback
      • Website / App Feedback Technical Documentation
      • Website / App Feedback Browser Cookies
    • Creating a Website / App Feedback Project
    • Creatives Tab
      • Navigating the Creatives Tab
      • Edit Creative Section
      • Creative Options Section
      • Creative Statistics Section
      • Publishing & Managing Creatives
      • Creative Types
        • Pop Over Creative
        • Feedback Tab Creative
        • Info Bar Creative
        • Embedded Link Creative
        • Relay Creative
        • Slider Creative
        • Pop Under Creative
        • Pop Up Creative
        • Custom HTML Creative
        • Social Media Creative
        • HTTP Redirect Creative
        • Mobile App Prompt Creative
    • Intercepts Tab
      • Navigating the Intercepts Tab
      • Edit Intercept Section
        • Editing Intercepts
        • Multiple Action Sets
        • Action Set Logic
          • Advanced Action Set Logic
          • User Info Conditions
          • Browsing Session Conditions
          • Website Conditions
          • Date Time Conditions
          • Web Service Conditions
          • Other Conditions
        • Action Set Options
          • Action Set Options Menu
          • Action Set Advanced Options
          • Embedded Data in Website Feedback
          • Adding Event Tracking & Triggering
      • Intercept Options Section
      • Test Intercept Section
      • Intercepts Statistics Section
      • Activating, Publishing, & Managing Intercepts
    • Statistics Tab
    • Settings Tab
      • Project Users Section
      • Deployment Section
    • Website / App Feedback Administration
    • Common Use Cases
      • Mobile App Feedback Project
      • Opt-In Survey Upon Site Exit
      • Single Page Application
      • Screen Capture
      • Website Feedback Accessibility
      • Making Creatives Mobile-Optimized
      • Formatting Embedded Targets
  • iQ Directory
    • Summary Tab
    • Directory Contacts Tab
      • Adding Directory Contacts
      • Managing a Single Directory Contact
      • Managing Multiple Directory Contacts
      • Searching & Filtering Directory Contacts
      • Directory Options
    • Lists Tab
      • Creating Mailing Lists
      • Creating Mailing List Samples
      • Managing Contacts in a Mailing List
      • Searching, Sorting, & Organizing Mailing Lists
      • Mailing List Options
    • Distributions Tab
      • Send Emails in iQ Directory
      • Export Unique Links in iQ Directory
      • Outbox
    • Administration in iQ Directory
    • Directory Settings Tab
      • Contact Frequency Rules
      • Automatic Deduplication
  • Integrations & API
    • Integrations Basic Overview
    • Salesforce Integration
      • Salesforce Integration Basic Overview
      • Linking Qualtrics & Salesforce
      • Triggering & Emailing Surveys in Salesforce
      • Salesforce Response Mapping
      • Salesforce Web to Lead
      • Salesforce App
        • Salesforce App Basic Overview
        • Salesforce App Installation
        • Salesforce App Administration
        • Salesforce App Usage
      • More Salesforce Integration
        • Other Salesforce Distribution Methods
        • Salesforce Best Practices
    • Tableau Integration
    • Marketo Integration
      • Marketo Integration Basic Overview
      • Using the Marketo Integration
    • Slack Integration
    • Adobe Analytics Integration
    • API Integration
      • API Integration Basic Overview
      • Finding Qualtrics IDs
      • Using Qualtrics API Documentation
      • Common API Use Cases
      • Common API Questions
  • Trainings & Webinars
    • On-Demand Webinars
    • Live Trainings
  • Research Resources
    • Survey Basics
    • Market Research Surveys
    • Employee Surveys
    • Data Analysis Guides

Ready to try Qualtrics?

Sign up for a free account & start creating surveys today.

Get Started

You might also like…

Blog

Employee Satisfaction Survey Questions

3 sample templates to use today

Download the Template

Webinar

10 Expert Tips for Building Effective 360 Assessments

Watch Now

Resource

Five Competencies for CX Success

The ultimate guide to Customer Experience Management

Download the Guide

Ebook

7 Tips for Writing Great Questions

Simple tips to get the little things right

Download the Ebook

Blog

Determining Sample Size

How to ensure you get the correct sample size

View Post

Blog

Customer Satisfaction Survey Questions

5 sample templates to use right away

Download the Template

Resource

Research Success Kit

Content and templates to help you run exemplary, impactful studies

Get the Kit

Legacy Products

  • Research Suite
  • Vocalize
  • Target Audience
  • Site Intercept
  • Employee Engagement
  • Qualtrics 360

Industry Solutions

  • Education
  • Automotive
  • Travel & Hospitality
  • Financial Services
  • Government
  • B2B
  • Media
  • Airlines
  • Retail

    Support

  • Submit a Ticket
  • Online Help
  • Qualtrics Community
  • Professional Services
  • Product Updates
  • Status

    Company

  • About Us
  • X4 Summit
  • Careers
  • Partnerships
  • Contact Us

    Resources

  • Customers
  • Integrations
  • Blog
  • Events
  • Certification
  • Resource Library
© 2018 Qualtrics®
Terms of Service
Privacy Statement
Security Statement
Sitemap