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  • Qualtrics Platform
    Qualtrics Platform
  • Customer Journey Optimizer
    Customer Journey Optimizer
  • XM Discover
    XM Discover
  • Qualtrics Social Connect
    Qualtrics Social Connect

Licensing (Discover)


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About XM Discover Licensing

A Studio license determines which permissions and data access level can be granted to a user.

Here’s how it works:

  • A user may not be granted permissions that are not allowed by the user’s license.
  • A user will not inherit permissions from group membership that has more permissions than their license supports.

XM Discover License Types

Qtip: Contact your Qualtrics Account Executive if you have questions about your license type.

Out of the box, the XM Discover Analytics platform comes with the following license types (sorted from least to most restrictive):

License Description Intended For
Configuration Analyst Grants a full range of Studio permissions (managing dashboards, books, filters, metrics, users, groups, and master account properties), access to the inbox (optional), access to Connectors (optional), access to Designer reporting data, as well as access to the Designer application. Power users who manage the XM Discover solution configuration.
Activation Lead Grants permissions limited to dashboard management and access to Designer reporting data, as well as access to the inbox and Connectors. Only available for accounts with the inbox. Users who manage cases and identify coaching opportunities.
Report Creator Grants permissions limited to dashboard management and access to Designer reporting data, as well as access to Connectors. Content creators who discover and share actionable insights.
Report Consumer Enables receiving dashboards via email and signing in to Studio to view dashboards and drill feedback in View mode. Content consumers.

Studio Permissions by License Type

Attention: All users in Studio have the ability to view a dashboard if it has been shared with them.

This table shows a list of permissions that can be granted under each license type.

Permission Configuration Analyst Activation Lead Report Creator Report Consumer
Create Dashboard

Can create dashboards and books (automatically becoming their owner).

Yes Yes Yes No
Delete Dashboard

Can delete owned dashboards and books.

Yes Yes Yes No
Edit Dashboard

  • Can edit owned or shared for editing dashboards (properties and widgets).
  • Can edit owned or shared for editing books.
  • Can become the new owner of other users’ dashboards and books when transferring them.
Yes Yes Yes No
Drill to Feedback in View Mode

Can drill to feedback in View mode.

Attention: The View-only Users Can Drill to Feedback dashboard property overrides this permission.
Yes Yes Yes Yes
Download Audio File

Can download MP3 files containing call recordings from voice interactions.

Attention: Only available for accounts that use XM Discover’s Voice Transcription Service and Audio Storage. Only available for files during the data retention period (45 days by default).
Yes Yes Yes Yes
Download Transcript File

Can download text files containing call transcripts from voice interactions.

Attention: Only available for accounts that use XM Discover’s Voice Transcription Service and Audio Storage. Only available for files during the data retention period (1,000 days by default).
Yes Yes Yes Yes
Drill in Place in View Mode

Can drill to reports in View mode.

Yes Yes Yes Yes
Share Edit

  • Enables dashboard owners to grant “Can Edit” access when sharing their own dashboards. Requires target users or groups to have the Edit Dashboard permission.
  • Enables dashboard editors to grant “Can Edit” access when sharing someone else’s dashboards. Requires target users or groups to have the Edit Dashboard permission and the Prevent Editors from Sharing option to be disabled by the dashboard owner.
Yes Yes Yes No
Share View

  • Enables dashboard owners to grant “Can View” access when sharing their own dashboards.
  • Enables dashboard editors to grant “Can View” access when sharing someone else’s dashboards. Requires the Prevent Editors from Sharing option to be disabled by the dashboard owner.
Yes Yes Yes No
Export Widget Data

Yes Yes Yes Yes
Export Feedback

Can export feedback preview to Microsoft Excel.

Yes Yes Yes Yes
Embed Widgets

Can embed Studio widgets in external tools for Licensed viewers.

Yes Yes Yes No
Embed Widgets for Enterprise

Can embed Studio widgets in external tools for Enterprise viewers.

Yes Yes Yes No
Create Filter

  • Can create, duplicate, edit, and delete filters in Studio.
  • Can become the new owner of other users’ filters when transferring them.
Yes Yes Yes No
Share View Filter

Can grant “Can View” access when sharing Studio filters.

Yes Yes Yes No
Share Edit Filter

Can grant “Can Edit” access when sharing Studio filters. Requires target users or groups to have the Create Filter permission.

Yes Yes Yes No
Create Metric

Yes Yes Yes No
Share View Metric

Can grant “Can View” access when sharing Studio metrics.

Yes Yes Yes No
Share Edit Metric

Can grant “Can Edit” access when sharing Studio metrics. Requires target users or groups to have the Create Metric permission.

Yes Yes Yes No
Manage Date Filters

Yes Yes Yes No
Share To All

Can share Studio objects with all users at once.

Yes Yes Yes No
Create and Manage Metric Alerts

Yes Yes Yes No
Manage Inbox Templates

  • Can access the Inbox Templates page.
  • Can create and manage inbox templates.
  • Can edit inbox templates created by others given Administrator data access to a project.
Yes No No No
Create and Manage Drivers

Yes Yes Yes No
Manage Projects

Yes Yes Yes No
Manage Rubrics

Can create, enable, edit, and delete rubrics.

Yes No No No
Manage Groups

  • Can fully administer all groups within the Master Account. This includes changing the owner of any group, editing any group properties, deleting groups, and creating new ones.
  • Can add or remove users from groups.
Yes Yes Yes No
Manage Users

Yes Yes Yes No
Create Users through Sharing

Can invite new users to Studio through dashboard or book sharing.

Yes Yes Yes No
Manage Settings

Yes No No No
Manage Organizations

Yes No No No
Conduct Security Audit

Can access the security log for the Master Account.

Yes No No No
Delete Feedback Records

Can delete documents from the system.

Yes No No No
View Profanity

(Groups only)

Can see sentences that contain profane words even in accounts where feedback screening is enabled.

Yes Yes Yes Yes
Social Connect Access

Can access Social Connect functionality.

Yes Yes No No
Manual Case Creation

Can create cases manually for a specific document in Studio.

Yes Yes Yes Yes
View Interactions Explorer

Can access the Interactions page.

Yes Yes Yes No
View Jobs

Can view scheduled jobs and historical data pulls.

Yes Yes Yes No
Manage Jobs

Can create and modify jobs.

Yes Yes Yes No
Administer Connectors

Can manage account settings in Connectors.

Yes Yes Yes No

 

Updating XM Discover Licensing

Attention: This action requires a Manage Users permission.
Qtip: You can update the license type for multiple users at once.
  1. Sign into Studio.
  2. Expand the user avatar menu in the top navigation area.
    user profile menu opened
  3. Select Users & Groups.
  4. On the Users & Groups page, select the Users tab.
    users tab of users and groups page
  5. Select the checkboxes under the Actions column to select multiple user accounts.
    selecting users and updating their licensing
  6. Expand the actions menu next to one of the selected user accounts and select Update Licensing.
  7. In the Update Licensing window, under New License Type, select the new license type to apply to all selected users.
    new update licensing window opens
  8. You can choose whether to apply the default permissions for the new license type to all selected users (Optional):
    • Select Inherit Default Permissions For This License Type to assign all the default permissions for the new license type to all selected users. This option overrides any permissions the users had before.
    • Deselect Inherit Default Permissions For This License Type to not assign any new permissions and remove the permissions that are not the default permissions for the new license.

      Qtip:

      • If a user had a permission that is not one of the default permissions for the new license, that permission is removed.
      • If a user had a permission that is one of the default permissions for the new license, that permission is retained.
      • If a user didn’t have a permission that is one of the default permissions for the new license, that permission is not assigned.
  1. Click Save.

Setting Default License Permissions

You can define which permissions should be granted to new users by default based on the license you apply.

Attention: This does not change which permissions are available within a license; only which ones are enabled by default when you create new users.

This enables you to:

  • Set preferred permission configurations.
  • Reduce manual editing of permissions.
  • Focus on group administration instead of one-by-one user administration.
Attention: When you change default permissions, they are only granted to new users moving forward. Existing users are not affected by this.

How to Set Default Permissions

  1. Sign in to Studio.
  2. Expand the user avatar menu in the top navigation area.
    profile menu opened
  3. Select Account Settings.
  4. On the Account Settings page, select the Licensing tab.
    licensing tab of account settings page
  5. Scroll to one of the following sections that contains the license you wish to modify:
    • Report Consumer
    • Report Creator
    • Activation Lead
    • Configuration Analyst
  6. Adjust the default permissions for all new users with a Report Consumer license under the Report Consumer section, for all new users with a Report Creator license under the Report Creator section, for all new users with an Activation Lead license under the Activation Lead section and for all new users with a Configuration Analyst license under the Configuration Analyst
    • Select the permissions that should be granted to new users by default.
    • Deselect the permissions that should not be granted to new users by default.
      report creator section of user permissions
  7. Click Select All in the upper-right corner of each of the Report Consumer, Report Creator, Activation Lead and Configuration Analyst sections to select all permissions available within a license (Optional).
    selecting all permissions
  8. Click Deselect All in the upper-right corner of each of the Report Consumer, Report Creator, Activation Lead and Configuration Analyst To deselect all permissions available within a license click Deselect All to deselect all permissions (Optional).
  9. Click Reset All at the bottom of each of the Report Consumer, Report Creator, Activation Lead and Configuration Analyst sections to undo your latest changes and revert to the last saved configuration.
  10. Click Restore Default at the bottom of each of the Report Consumer, Report Creator, Activation Lead and Configuration Analyst sections to restore out-of-the-box defaults.
  11. Click Update Existing License Type Users at the bottom of each of the Report Consumer, Report Creator, Activation Lead and Configuration Analyst sections to update permissions for all users of a particular license.
    Qtip: This only affects a user’s individual permissions, not permissions obtained via group membership.
    Qtip: This option is unavailable if you have unsaved changes for license permissions.
  12. Click Save at the bottom of each of the Report Consumer, Report Creator, Activation Lead and Configuration Analyst sections to save individual license permissions.
    Qtip: Licenses have individual Save buttons.