Loading...
  • Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM
  • Design XM
    Design XM

Subscribing to Feedback

What's on This Page:


Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!


About Subscribing to Feedback

Qtip: Frontline Feedback projects are an additional purchase. Please contact your Account Executive for more information about this product.

The Subscriptions tab allows you to manage the email notifications you receive for feedback submitted in the Frontline Feedback project.
the subscriptions tab of a frontline feedback project

You can manage your notifications using the following settings:

  • Emails: Enabling this option will cause you to receive email notifications for feedback requests to which you are subscribed
  • Feedback: Enabling this option will automatically subscribe you to any feedback requests you create.
  • Tags: Subscribe to be notified when tags are applied and removed from feedback requests. Click the Subscribe button next to tags for which you’d like to receive notifications.
  • Collections: Subscribe to be notified when feedback requests are added and removed from collections. Click the Subscribe button next to collections for which you’d like to receive notifications.

Actions That Trigger Notifications

The following actions cause notifications to send when subscribed to feedback requests, tags, and collections:

  • A client is added to a feedback request.
  • The status is changed on a feedback request.
  • A feedback request’s title is changed.
  • A feedback request’s description is changed.
  • A client is removed from a feedback request.
  • A feedback request is commented on.
  • New feedback is added to a tag a user is subscribed to.
  • Feedback is removed to a tag a user is subscribed to.

In addition to the above above actions, you will be notified when you are assigned to or unassigned from a request.