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RN Satisfaction Widget (EX)

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About RN Satisfaction Widgets

The RN Satisfaction widget calculates registered nurse satisfaction according to the Magnet Recognition Program®  submission requirements and displays it in a table. Survey scores are grouped into 7 categories and compared against a national benchmark. Colors indicate whether the category is under or outperforming the benchmark.

2 table views are available for the widget: Location Summary and Unit Detail.

location summary view of the rn satisfaction widget

Attention: Qualtrics recommends that you do not edit RN Satisfaction widgets due to the complexity of their configuration. If you have configuration questions, reach out to your Technical Account Manager.
Qtip: You can use any of the date field options in the RN Satisfaction widget’s setup, (such as discharge date). If the date type needs to be changed, please talk to your Technical Account Manager.

Location Summary View

location summary view of the rn satisfaction widget

The Location summary table view displays the number and percentage of units in each category outperforming the benchmark.

If the percentage of units outperforming the benchmark in a category is over 50%, the cell value is displayed in green, if it is under 50% it is displayed in red. 51% of units need to outperform the benchmark in at least 4 categories to meet the Magnet Recognition Program® submission requirements

Hover over a specific score to display additional information.

additional information displayed when hovering over a specific score

Unit Detail View

unit detail view of a rn satisfaction widget

The Unit detail table view displays a list of all questions in each category and performance for each distributed survey. Green indicates the score is outperforming the benchmark, and red indicates it is scoring below the benchmark.

Hover over a specific score to display additional information.

additional information displayed when hovering over a specific score in unit detail view

Export Submission Report

You can export a PDF of the RN Satisfaction widget’s data.

The submission report can be exported from both the Location Summary and Unit Detail widget views.

  1. Click Export submission report.
    export submission report button
  2. Confirm that the correct location is displayed. If a different location is needed, adjust the filters on the dashboard.
    confirming location and metric type for report
  3. Confirm that the preferred metric is selected.
    Qtip: If a different metric is preferred, please reach out to your Technical Account Manager. Please keep in mind that changing the metric will change all the values in the widget.
  4. Confirm the correct survey name is displayed in the Initial survey name field.
    confirming details about the survey(s) included in the report

    Qtip: The RN Satisfaction widget can display data from multiple surveys, such as an initial RN Satisfaction survey and additional Pulse surveys. Complete steps 4-9 for each survey that will be included in the submission report.
    Qtip: If you’d like to switch to a different metric, we recommend reaching out to your Technical Account Manager. Please keep in mind that changing the metric will change all the values in the widget.
  5. Enter the Preferred survey name to be included in the submission report.
    Qtip: Including full and pulse survey references within the preferred survey names (e.g. Initial RN Satisfaction Survey_Fall 2023, Pulse RN Satisfaction Survey_Spring 2024) is recommended.
  6. Select a Survey distribution start date. This is the date when data collection started for the selected survey.
  7. Select a Survey distribution end date. This is the date when data collection ended for the selected survey.
  8. Enter the Response count for the survey. This is the number of responses received for the selected survey.
  9. Enter the Sample size for the survey. This is the number of employees that were invited to respond to the selected survey.
  10. Select 4 categories to be included in the Submission report. Typically these are the top performing categories for the most units. This selection will be applied to all the configured surveys.
    dropdowns to select top performing categories for the survey
  11. Click Generate report.
  12. Do not exit the window while the report is downloading.
Warning: If there’s ever an issue with the export, the export will stop and display an error message. If you encounter this, please try to export the report again later, or reach out to your Technical Account Manager.

EXAMPLE EXPORT

Here is an example of a title page in the export. You will see all the information you confirmed during export, such as location, date range, metrics, and the selected categories.

example export of a rn satisfaction widget

The report includes a graph and table for each unit, organized by the 4 categories selected. Each graph and table reflect the unit’s performance against a national benchmark in the categories selected for each unit and survey within the reporting period.

Qtip: If there is not enough survey data for the category, a notation will be included in the graph and table.

visualizations within a rn satisfaction widget export

Dashboard Requirements

To successfully display RN Satisfaction reporting data, make sure the dashboard adheres to the following requirements:

  • Response minimums: Questions must meet the anonymity threshold to be displayed in the RN Satisfaction dashboard. The performance score for any question with fewer responses than the anonymity threshold will not be displayed in the dashboard.
  • Filter limits: When filtering the dashboard, make sure only 1 location is selected. RN Satisfaction widgets will not load if more than 1 location is selected.

Methodology: About the Magnet Recognition Program®

The Magnet Recognition Program® designates organizations worldwide where nursing leaders successfully align their nursing strategic goals to improve the organization’s patient outcomes. The Magnet Recognition Program® provides a roadmap to nursing excellence, which benefits the whole of an organization.

A Magnet® designated hospital is stated to be one where nursing delivers excellent patient outcomes, nurses have a high level of job satisfaction, and there is a low staff nurse turnover rate and appropriate grievance resolution.

Attention: Magnet® is a registered trademark of the American Nurses Credentialing Center (ANCC). Qualtrics is not affiliated with ANCC, however Qualtrics worked collaboratively with the ANCC Magnet Recognition Program® to support the 2023 Magnet® Application Manual guidelines and created a crosswalk of survey questions that meet the nine category areas for patient experience with nursing and seven category areas for nurse satisfaction. The crosswalk was approved by the ANCC Magnet Program in July 2019.

Additional Options

Click the 3 horizontal dots in the top-right corner of the widget and select View data to view a table containing all data within the widget.

additional options in the top right corner of the widget