Skip to main content
  • Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM
  • Design XM
    Design XM

Files Library

What's on This Page:

Was this helpful?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About the Files Library

The files library is used to store any non-image files you’ve uploaded to Qualtrics. For example, you could store security or consent forms in your files library for respondents to view or download during your survey. These files can be attached to a survey for respondents to download or they can be stored in your library for future use. You can upload non-executable files up to 16 MB in size.

Qtip: For uploading file sizes larger than 16 MB, consider hosting files outside of Qualtrics and inserting them into a question; see the Insert Media page for more details.
Qtip:If an item is grayed out (i.e., PDF Files, XLS Files, etc.), this means you have not yet added any of this type of content. Once you have added this type of content, the item will become clickable.

Adding a File to a Library

  1. Navigate to the Library page.
    Choosing library from the top-level navigation in the top-left of every page of the website
  2. Open your Files Library.
    Files library, upload a new file button to right

    Qtip: If you want to upload a file to a group library, navigate to this library first by choosing the correct library from the dropdown menu in the upper left-hand corner of your account. If you would like to edit or use lists in the Group Lists but are currently unable to do so, please contact your Brand Administrator for help as they are the only ones who can edit or create groups.
    Personal and Group Libraries dropdown in top-left corner of Library Page
  3. Click Upload a New File.
  4. Drag and drop files directly into the menu or click Choose Files From Your Computer if the file is stored on your computer.
    Space to drag and drop a file or option to choose a file from computer
  5. Click the green Upload Files button.

Copying Files From Your Library to a Group Library

  1. Locate the file you want to share with a group. Select the dropdown arrow on the right-hand side of the file and choose Copy File.
    Copy File option from settings icon dropdown on righthand side of specific file
  2. Choose your group’s name from the Select a Library dropdown menu.
    Select a Library dropdown in Copy a File menu
  3. Select a folder and/or change the file’s description, if desired.
  4. Select Copy.
    Select a Folder Dropdown and Description text box within Copy a File menu

Files Library Options

The file option menu is found within the gray gear dropdown, located to the far-right of each file.

Settings icon dropdown on righthand side of files

For files in your library, you can perform the following actions:

  • View: View file details, such as name, size, and type.
  • Rename: Edit the name of the file.
  • Edit: Edit the folder, name, or source file.
    Qtip: Changing the source file here (i.e., uploading a new file) will change the file in any survey the file is being used in. Note that uploaded files may be attached to surveys and can be accessed by anyone who has the corresponding URL. This feature should only be used for non-confidential files.
  • Reveal in Folder: Move to the folder the file is in.
  • Copy: Copy the file to another folder in your account or to a Group Library. See the above section for more information.
  • Delete: Delete the file from the library.
    Warning: Deleting the source file here will remove the file from any survey the file is being used in.

File Types

There are many types of files you can upload. Depending on the type, your file will be sorted into one of eight categories:
File Type column next to Description Column

  • PDF:PDF files.
  • DOC: Word files.
  • XLS: Excel files (note that CSV files go in the Other category).
  • TXT: Text files.
  • Audio: Files in audio format (MP3, WAV, etc.).
  • Video: Files in video format (MP4, MOV, FLV, etc.).
  • Image: Files in image format (JPG or JPEG, PNG, GIF).
  • Other: Files in any format other than the ones above.

Using a File from a Library

Qtip: When you import a document file into your survey, a link is inserted into the text that respondents can click on to download the file.

See Insert Media for instructions on how to add these files to your surveys.