Skip to main content
Skip to article
  • Qualtrics Platform
    Qualtrics Platform
  • Customer Journey Optimizer
    Customer Journey Optimizer
  • XM Discover
    XM Discover
  • Qualtrics Social Connect
    Qualtrics Social Connect

Dashboard Data Freshness

Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Dashboard Data Freshness

You can display a dashboard’s data freshness, helping your users understand how relevant and how accurate the data they see is.

Qtip: This feature shows you how recently the dashboard checked its data source for new information. This feature does not necessarily show you how recently new responses were collected in that data source.

This feature is compatible with all dashboard types, including CX Dashboards, brand tracker dashboards, and EX dashboards. EX dashboards include those in Engagement, Ad Hoc Employee Research, Pulse, 360, and Lifecycle projects.

Enabling Dashboard Data Freshness

Dashboard data freshness isn’t enabled by default for all licenses with dashboards.

This feature is turned on for individual dashboards one at a time. To qualify, a dashboard must have only 1 data source mapped. If you have a ticketing dataset also, this counts as an additional dataset, and your dashboard doesn’t qualify.

To get this feature turned on for your dashboard, reach out to your XM Success Representative or to your Technical Account Manager.

Qtip: This feature is only compatible with the new dashboard experience.

Viewing Dashboard Data Freshness

Clicking the clock in a dashboard and seeing the data freshness information

Click the clock icon in the dashboard. You’ll see:

  • The date and time the dashboard data was last refreshed.
  • The frequency data is refreshed. This indicates how recently Qualtrics checked for new data.

The time displayed is the time zone in your account’s settings.