Skip to main content
Skip to article
  • Qualtrics Platform
    Qualtrics Platform
  • Customer Journey Optimizer
    Customer Journey Optimizer
  • XM Discover
    XM Discover
  • Qualtrics Social Connect
    Qualtrics Social Connect

Contacting Social Connect Support

Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Contacting Qualtrics Social Connect Support

This page covers how to contact the Qualtrics Social Connect Support team to get help with using Qualtrics Social Connect. You can contact our team via the Support intake form (email).

Contacting support requires you to log in to your Qualtrics Social Connect account. If you’ve forgotten your password, you can request a password reset from the login page.

Submitting an Email Ticket

Attention: Beginning October 15, 2022, all users must submit email tickets using the email intake form. Any emails sent directly to the support email address will no longer create tickets, and you will be redirected to submit a ticket via the intake form. This also means that any forwarding or CC’ing support on emails will not result in a support ticket.

To submit an email ticket:

  1. Click the user icon in the top right corner of your account.clicking the user icon in the top right corner and selecting contact support
  2. Select Contact support.
  3. Enter your Name.
    filling out the support form
  4. Enter the Reply To Email, which is the email address where replies will be sent to.
  5. If you’d like any colleagues to be CC’d on your request, add them in the Emails cc’d field.
  6. Enter a brief description of your request in the Subject Line field.
  7. In the Detailed description of issue field, please explain your question or issue.
  8. If there are any files associated with your request (such as a CSV that you’re failing to upload, or an image of an error message you’re encountering), you can add them by clicking Drop files or click here to upload and then choosing the file on your computer.adding files and granting login access
  9. Sometimes Qualtrics Support may need to access your account for additional troubleshooting. For the question Do you give us permission to login to your account, if necessary, please choose an answer.
  10. Click Next.

After clicking Next, you will receive a confirmation that your email ticket was submitted and you will receive an automatic reply in your email inbox letting you know that our team is looking into the issue. Any additional communication on the ticket will happen via that email thread.