Results vs. Reports

Filtering Results-Reports

Sometimes you’ll want to look at a specific subset of your results, rather than all the collected data. You can use filters to refine results-reports to show only results that meet specific criteria. Filters apply globally to a results-report, so once applied, all visualizations and pages in the results-report will be filtered to show only information that meets the filter criteria.

Time Between Ticket Statuses

The longer a call center representative ignores a ticket, the longer the customer goes without a solution, and the more likely that the customers will be (justifiably) upset. Therefore, it can be incredibly important to a close-the-loop program that there are report-outs on the time taken to resolve a ticket. In Qualtrics, you can report on the time between various ticket statuses, gaining insight into the time it takes your team to take action on or resolve issues.

Simple Table (Results)

Simple Table visualizations allow you to view basic information about a selected metric for a given data source. By default, the Simple Table displays the name of each answer option, the percentage, count of the number of respondents who selected or were assigned the option, and the total number of responses.