Monitoring an RSS Feed

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About Monitoring an RSS Feed

Adding an RSS feed as a source in Social Connect allows you to monitor all posts and comments that are made to the original site. For example, if your company runs its own blog, you can add the blog as an RSS feed so that any customer comments are automatically ingested in Social Connect as new mentions.

Adding an RSS Feed

An account administrator can add an RSS feed by following the below instructions:

Retrieve the RSS feed URL from the website you want to add as an RSS feed.
Click the profile icon in the top right corner and select Account settings.
Go to Topics.
Add a topic, or select an existing one.
Click Add next to RSS feeds.
Paste your RSS feed URL into the box.
Click Search.
A preview of the most recent posts will appear for you to double check that this is the correct RSS feed. If everything looks correct, press Add to finish adding the RSS feed.

Incomplete Survey Responses

After a respondent starts a survey, they have a certain amount of time allotted for them to complete the survey, regardless of the survey’s activation status or expiration dates. Sometimes, respondents will get partway through a survey before they quit. The Incomplete survey responses survey option allows you to determine whether to record or delete incomplete responses, and after how long.

Frontline Feedback Task

The Frontline Feedback task allows you to create new feedback requests in your Frontline Feedback projects based on different Qualtrics events. This task works well with anonymous surveys; for example, if you need to have a public suggestion box or collect feedback from people without Qualtrics accounts.

Monitoring Account Volume (Q...

There is a limit to the amount of mentions that you can track each month, which is represented by your account’s volume. Your account’s volume will depend on your Qualtrics Social Connect license.

Connecting Monitored Profile...

A key aspect of Social Connect is the ability to track data from monitored streams and send interactions to customers based on that data. In order to do so, one or more streams need to be connected in a topic. Within Social Connect there are two types of connections: Authorized and Unauthorized connections. Depending on which one you choose, you will have different options available:

Notifications Feed

You can view notifications of important changes from all over your brand. The notifications can be customized to best fit your organization’s needs.

Qualtrics Topics From A to Z

Here you can find an organized guide of Qualtrics features and frequently searched terms and phrases. Use this guide to browse the various features available and to get to the right support page.

Monitoring an RSS Feed

About Monitoring an RSS Feed

Adding an RSS Feed

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