Patient Experience

Health systems and all providers across the continuum can now easily identify drivers influencing patient satisfaction in less time with a pre-built solution designed by healthcare industry experts. We’ll help you deploy a best-in-class, real-time patient experience program to better coordinate care, empower your front line with insights, and truly improve hospital service and patient care.

Jump-start your patient experience program with

• Surveys built by industry experts & validated by leading healthcare providers
• Role- and channel-based dashboards to identify patient insights
• Closed loop follow up systems to address issues in the moment

Uncover Patient Insights in Less Time

With expert-designed surveys and pre-built dashboards, you can develop a comprehensive experience management program to understand the moments that matter most throughout the patient journey. Get real-time, role-based insights and share them automatically with the right people across the organization to go from insights to improvements – all in less time so you can see value more quickly.

Our Best-in-Class Patient Experience Solution

Expert-built Surveys

Get pre-built healthcare patient experience surveys designed by experts and proven to help you gain the insights you need to improve the patient care experience:

• Transactional Surveys
  • Digital
    • Website Experience
    • Patient Portal Experience
      • Appointment Booking
      • Lab Results
      • Pharmacy Services
    • App Experience
  • Patient Journey Touchpoints
    • Pre-visit Assessment
    • Doctor Visit Experience
    • Lab Services Experience
    • Imaging Services Experience
    • Retail/Urgent/Walk-in Experience/li>
    • Emergency Room Experience
    • Inpatient Experience
    • Outpatient Experience
    • Post-Acute Experience
    • Specialty Care (dialysis)
    • Patient Reported Outcomes (PROMs)
  • Support
    • Billing Support
    • Scheduling

Qualtrics can measure an entire Clinical Episode to allow you to holistically understand a patient’s care journey.  You can also drill down into specific touchpoints across the patient journey. Examples include:

• Open heart surgery
• Joint replacement
• Childbirth
• Chronic diseases
• Cancer

Also, Qualtrics offers many features for non-survey feedback, including:

• Online Reputation Management (ie. social review analysis)
• Grievance feedback (e.g. letters, emails)

Dashboards

Turn data into insights with dashboards and reports ready-built to help you share insights across the organization and start making CX improvements today:

• Executive
  • Trends and Internal Benchmarks by Location
  • Inpatient Experience
  • Outpatient Experience
• Digital: Overall Site and App Experience
  • Healthcare Executive
  • Digital Experience Manager
• In-Patient: Hospital Stay Experience
  • Executive
  • CX Manager
  • Hospital Supervisor
• Support: Post Stay
  • Customer Experience Manager
  • Patient Out-Services Manager
  • Hospital Supervisor

Qualtrics Customer Experience Maturity Model

• Deploy CX transactional surveys to assess current inpatient satisfaction with health services
• Add feedback mechanisms across digital and support channels and expand across all customer journeys
• Deep dive on most important patient journeys (e.g. hospital stay experience, Post Stay Follow Up)