Start fast then grow your retail CX capabilities
Qualtrics uses a 3 phase approach to implement and grow your retail CX program:
- Deploy transactional customer experience surveys across multiple channels to establish a baseline and identify areas for improvement.
- Add surveys across priority channels and expand across relevant customer journeys to get a full understanding of every key touchpoint
- Deep-dive into your most impactful customer journeys (e.g. digital purchase experience, at-home delivery services)
Your program will always be best-in-class too, with access to additional surveys, dashboards, new features, and industry benchmarks when they’re released.