sovanta AG Integration

24/7 availability: Automate customer service and solve any problem, whenever it arises. Combine ease of use with day-and-night availability. Conversational AI allows you to create a world-class user experience for your customers.

Uncover trends, patterns and key drivers of loyalty based on organic conversations with your customers. Learning from customer interactions enables you to take all actions that are necessary to generate real business value.

Create true “wow” moments: Handing over repetitive tasks to AI means that crucial human interactions can be longer, more focused and more meaningful to customers.

Ensure an optimal customer experience with excellent service – 24/7/365

Our customer service solutions combine pre-trained language models with a domain- and industry-specific best practices.

• Enable your company to focus on customer centricity
• Free-up your service center team from repetitive tasks and enable them to focus on true service
• Reduce service costs by conversational automation

Gather feedback and insights through natural conversations at every touchpoint of the customer lifecycle

CAI enables CX teams to extract meaning from the conversations with their current or potential customers. Natural language processing allows you to understand what people express in chat messages and dialogues. From this, you can identify themes, understand the sentiment and learn what people think of your products, prices, features, or your brand in general.

• Listen to every customer’s voice, fix every broken experience, and increase customer loyalty and spend
• Get faster, more frequent feedback and act quickly on real-time data to address challenges and opportunities.
• Surface customer needs and prevent problems before they occur
• Uncover insights managers and leaders need to know to close experience gaps and improve your customer experience
• Create meaningful human interactions at key touchpoints