Digital XM Solution for Telehealth Solution

Patients today are looking for safe and effective flexible options to receive the care they need. Recent changes in regulations are making it easier for providers to deliver telehealth experiences.

The Qualtrics Digital XM Solution for Telehealth enables providers to listen to patient feedback after a telehealth visit, understand the experience, and take action to make changes and improvements.

The pre-built, automated solution is designed by healthcare and digital experience experts to measure CSAT, ease of use, care experience, and likelihood to return.

Join the ranks as a digital health experience leader:

1. Capture patient experience feedback with post transaction listening
2. Understand the key drivers of low patient satisfaction and decreased adoption
3. Prioritize focus areas that will deliver the greatest impact on outcomes and brand perception

What You Get

The Qualtrics Digital XM Solution for Telehealth is designed out of our best-in-class Digital CX platform and comes with pre-built telehealth surveys, digital intercepts, and reporting dashboards.

Listen to patients and providers, understand the telehealth experience, and take action in the moments that matter most with the Qualtrics Digital XM Solution for Telehealth.

Live dashboards with personalized views

Analyze patient experience data in real-time and segment by provider, demographic, or other pre-defined variables. Administrators and frontline workers alike can see the metrics that matter most to their roles using the XM Solution for Telehealth.

Organizational Collaboration

Share critical insights with practitioners and departments across your organization and send alerts for immediate action.

Mobile-Optimized Visualizations

Stay up to date while on the go and share insights via phone or tablet with the Qualtrics XM app available on the Google Play Store or Apple App Store.