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Ardent Health Services Chooses Qualtrics to Transform Patient and Employee Experience

Last updated:  June 8, 2021

PROVO, Utah and SEATTLE, June 8, 2021 — Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator of the XM category, today announced that Ardent Health Services, one of the industry’s most innovative healthcare systems with 30 hospitals and 25,000 employees nationwide, has chosen Qualtrics to transform and elevate the experiences of both patients and health care workers.

With Qualtrics, Ardent will be able to listen and respond to patient feedback in real time, while also consolidating its existing listening programs and assessments — including the industry standard Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys — onto a single platform. Qualtrics is an approved vendor for HCAHPS, a 29-question instrument and methodology used to measure patient experience and determine reimbursement dollars.

Ardent will also leverage Qualtrics to continuously listen to feedback from employees, allowing them to design new experiences and improve existing ones. With the Qualtrics platform, Ardent will gain insight about the connections between patient and employee experience, discover ways to improve that experience and, in turn, elevate patient care.

“When our employees work in an atmosphere that helps them thrive and grow, our patients experience world-class care,” said Marty Bonick, president and CEO, Ardent Health Services. “Streamlining our patient and employee experience programs is a crucial step that helps us listen and respond to feedback from both groups in real time.”

“The ability to respond to patient and employee feedback in real time has become critical to creating exceptional experiences,” said Susan Haufe, Chief Industry Advisor of Healthcare, Qualtrics. “Qualtrics empowers organizations to respond to feedback as it happens and take swift action to create better patient and employee experiences, all on a single platform.”

All Qualtrics solutions are built on the Qualtrics XM Platform™, which maintains the highest security certifications including ISO 27001 and FedRAMP. Qualtrics is also HITRUST-certified, which means its technology platform provides customers the tools they need to manage HIPAA compliance.

To learn more about Qualtrics in healthcare, visit

About Qualtrics

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. Over 13,500 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)—the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit

About Ardent Health Services

Ardent Health Services invests in people, technology, facilities and communities, focusing on evidence-based practices to improve quality care and patient outcomes. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 30 hospitals in six states with more than 26,000 employees, including 1,200+ employed providers. Ardent is committed to fair and equitable treatment of all people regardless of race, ethnicity, gender identity, age, sexual orientation or other identifiers. With a focus on quality improvement, 84 percent of Ardent facilities received a three-star rating or above in comparison with 73 percent of all hospitals ranked in CMS’ Overall Hospital Quality Star Rating (January 2021) and 89 percent of Ardent hospitals received a Leapfrog Hospital Safety Grade of “A” or “B” for Spring 2021, compared to 57 percent of ranked hospitals. Five Ardent hospitals were recognized by Modern Healthcare as “Best Places to Work” in 2021, the thirteenth consecutive year an Ardent facility made this list.