CUSTOMER SATISFACTION SOFTWARE
Don’t hope for happy customers, create them
Churn rates, revenue and repeat purchases can tell you if customers are unhappy, but they don’t tell you why. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer’s mindset and point the way to improvements that will generate lasting, happy customer relationships.
- Measure and collate CSAT scores and other customer satisfaction metrics to build a complete picture of customer satisfaction
- Track feedback data across multiple platforms including third-party reviews and social media
- Automatically analyse text feedback at scale to uncover big-picture trends in topic and sentiment
Curious about building better customer relationships? Request your free demo now.
11k+ of the world’s best brands have turned to Qualtrics
Drive customer satisfaction with Qualtrics
OMNI-CHANNEL FEEDBACK
Collect feedback at every touchpoint of the customer journey through email, SMS, website intercepts, offline collection and more.
AI POWERED MACHINE LEARNING
With our predictive intelligence engine you can run sentiment analysis, automatically correlate your data to find satisfaction drivers and run advanced statistical models with a single click.
TURN INSIGHTS INTO ACTIONS
With a close-the-loop ticketing system and role-based dashboards, you can follow up directly with customers and make sure the right data goes to the right teams.
One NPS® survey across all channels
Improve your response rates by engaging customers on the devices and platforms they are using. With NPS® on Qualtrics Customer Experience™ you can collect customer feedback through:
- Chatbots and messaging apps
- Text or SMS
- Mobile
- Native apps
- Offline surveys
- And more
Expert-designed surveys every time
Get high-quality, actionable data with every customer survey. Choose from a range of pre-built templates designed by PhD customer survey scientists or, build your own and rely on ExpertReview to do the heavy lifting for you. It automatically analyses every question and recommends improvements before you hit ‘send’ so you can be confident you’re launching a best-practice survey every time.
Automatically predict customer churn
Automatically identify at-risk customers and take action to reduce churn with Predict iQ. It learns on all your data from spend and repeat visits to customer feedback and makes powerful predictions about future behaviour so you can take action when your customers need it most.
Top rated customer survey software
