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Customer Satisfaction Software

  • Measure and collate CSAT scores and other customer satisfaction metrics to build a complete picture of customer satisfaction
  • Track feedback data across multiple platforms including third-party reviews and social media
  • Automatically analyse text feedback at scale to uncover big-picture trends in topic and sentiment

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13,000 brands and 99 of the top 100 business schools use Qualtrics


Drive customer satisfaction with Qualtrics


OMNI-CHANNEL FEEDBACK

Collect feedback at every touchpoint of the customer journey through email, SMS, website intercepts, offline collection and more.

AI POWERED MACHINE LEARNING

With our predictive intelligence engine you can run sentiment analysis, automatically correlate your data to find satisfaction drivers and run advanced statistical models with a single click.

TURN INSIGHTS INTO ACTIONS

With a close-the-loop ticketing system and role-based dashboards, you can follow up directly with customers and make sure the right data goes to the right teams.

One NPS® survey across all channels

Improve your response rates by engaging customers on the devices and platforms they are using. With NPS® on Qualtrics Customer Experience™ you can collect customer feedback through:

  • Email
  • Chatbots and messaging apps
  • Text or SMS
  • Mobile
  • Native apps
  • Offline surveys
  • And more

Ready to improve your Customer Satisfaction with Qualtrics?

Expert-designed surveys every time

Get high-quality, actionable data with every customer survey. Choose from a range of pre-built templates designed by PhD customer survey scientists or, build your own and rely on ExpertReview to do the heavy lifting for you. It automatically analyses every question and recommends improvements before you hit ‘send’ so you can be confident you’re launching a best-practice survey every time.

Automatically predict customer churn

Automatically identify at-risk customers and take action to reduce churn with Predict iQ. It learns on all your data from spend and repeat visits to customer feedback and makes powerful predictions about future behaviour so you can take action when your customers need it most.

Top rated Customer Satisfaction software


Ready to improve your Customer Satisfaction with Qualtrics?