INTRODUCING EXPERIENCE AGENTS_
Autonomous agents that protect your brand
Your customers and employees expect seamless experiences at every turn. Qualtrics Experience Agents detect friction as it happens and act instantly—resolving issues in the moment with actions that safeguard relationships and keep your brand strong.
MORE AUTHENTIC THAN AGENTIC_
Built with experience
data. Ready for action.
Customers and employees expect problems to be solved quickly, personally, and in the moment. Generic AI can’t deliver that because it doesn’t understand why issues are happening.
Experience Agents are purpose-built for experience management. They take in the signals your business is already collecting, understand the context behind them, and act instantly to safeguard relationships, reduce risk, and build trust.
Resolve issues directly
inside surveys
Address problems the moment feedback is given. Experience Agents act inside surveys to resolve complaints, apply make-goods within guardrails, and turn detractors into promoters instantly.
Protect commitments in every ticket
Experience Agents recap the situation, suggest the best resolution, and once approved, carry out the action automatically so responses stay consistent, compliant, and empathetic.
Rescue revenue in
digital moments
Detect frustration across digital experiences and step in instantly. Experience Agents intercept friction to guide customers, save sales, and deliver personalized recovery to high-value segments.
Webinar: Experience Management in the Agentic Era
WATCH NOWPART OF YOUR TEAM_
Turn action into
lasting advantage
Experience Agents go beyond resolving problems in the moment. They help organizations reduce risk, safeguard relationships, and build long-term trust with customers and employees.
At scale, Experience Agents enable your organization to:
Safeguard
relationships
Protect your most valuable customers and employees with fast, empathetic actions that reduce churn and strengthen trust.
Ensure
consistency
Standardize how your brand responds to issues, keeping every action compliant, on brand, and aligned to your values.
Accelerate
outcomes
Continuously learn from signals across your business to improve customer experiences, strengthen employee programs, and refine product and research strategies.
STAY IN CONTROL_
Secure, proven, and
built for your trust
Experience Agents only work if you can trust them. That’s why they are designed with the highest standards of security, privacy, and governance. You choose when and where to deploy them, with guardrails that keep every action on brand and accountable.
Only a handful of platforms in the world meet both FedRAMP High and ISO 42001. Qualtrics is one of them, giving you the confidence that Experience Agents operate under the same rigorous standards trusted by federal agencies and validated by the world’s first global AI governance benchmark.
Learn more
WHERE TO BEGIN_
Start building your
advantage today
The more context and feedback you capture in the Qualtrics XM Platform, the more powerful every Experience Agent becomes. Each interaction adds to the intelligence that helps you resolve issues faster, protect key relationships, and turn signals into business results.
The XM Platform gives you everything you need to take action at scale and deliver outcomes that last.
Learn moreSee Experience Agents
in action