Agile Research Solutions for The Public Sector | Qualtrics

QUALTRICS FOR PUBLIC SECTOR

Build a government that works for its citizens

The City of Las Vegas used Qualtrics to accelerate online transactions and boost citizen satisfaction. See what Qualtrics can do for you.

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Insights that build healthy communities

Qualtrics makes it easy for public health entities to automate health processes and communicate with citizens to build healthier and happier communities.

Our platform puts control in the hands of our users, which means you can do everything from gather data about facilities, run inventory on medical supplies, or route resources to optimize operations — without depending on slow and expensive third parties. And because we know patient privacy and data security is top of mind, we’ve built state-of-the art security features so you can maintain HIPAA compliance. You’re welcome.

Patient Feedback

Collect feedback about doctor and nurse conduct, measure facility satisfaction, and gather insights about any other factor pertaining to the patient experience. With our omnichannel distribution tools, you can communicate through email, SMS or any other online channel.

Disease & Substance Abuse Surveillance Surveys

Reach out to current and former disease or substance abuse patients to follow up on symptoms, progress, and health awareness.

Real-time case management

Direct patient complaints or issues to the right employee so they can close the loop in real time through email, SMS, or from within the Qualtrics platform.

Inventory assessments

Quickly identify and address the inventory needs of your hospital or clinic.

Event registration and post-event feedback

Allow citizens and attendees to register for everything from local public health events to online webinars — then send them post-event feedback surveys to find out how things went and get information you need to drive your next event.

Page-level website feedback

Make sure your visitors can locate the right information and know that you’re directing them to the right subsites so they can complete transactions and interact with you in the way they need to.

Employee Engagement & 360 surveys

Assess the performance of everyone from public health administrators to doctors. Determine what motivates them and understand how they feel about their work, colleagues, and environment — ultimately helping you create a more efficient and healthy workplace.

Real-time intergovernmental data sharing

Rest assured that with the utmost security protocol, you can use Qualtrics to share critical public health data with local government organizations.

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Keep locals and visitors coming back for more

It’s not just the locals who bolster your economy. Tourism, parks, facilities, and events are all a part of a thriving community. Whether you need insights about visitors looking for hotels in your city, or you’re trying to reach parents interested in swim lessons at the community center, our platform helps you understand your visitors and deliver the information and experience they want.

Optimize website transactions

Help people book campsites and hotels, purchase tickets to local attractions, or register for local sports leagues. Whatever your site visitors are looking for, you can intercept them with the right information to help drive online registrations and conversions.

Citizen Satisfaction and NPS®

With Qualtrics’ Bain-Certified NPS question types, you can combine in-moment and long-term citizen satisfaction feedback to create a more complete vision of the citizen and tourist experience. Qualtrics helps you measure customer experience and react to how your customers feel about individual transactions or overall experience with your organization.

Real-time case management feedback

Close the loop with site, park, or venue visitors by automatically routing complaints and/or alerts to the proper team.

Registration and post-engagement satisfaction

Know how to improve registration processes and understand how satisfied citizens are with facilities, classes, sites, or other offerings.

Employee Engagement & 360 surveys

Understand how your government employees feel about their work so you can create a better, more efficient workplace.

Purchase Behavior

Use Qualtrics to understand why people purchase recreation center passes, visit specific attractions, or make any number or purchases — then use this information to drive additional revenue.

Dynamic Website Content

Direct traffic to the right pages of your website so you can improve user experience and drive conversion.

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Protecting communities with transparency and trust

Citizens want to know that their local law enforcement and government is doing everything they can to keep them safe. Qualtrics helps public safety entities create more transparency so citizens can rest assured that government agents are there to protect communities and individuals.

How do we do this? Qualtrics gives public safety departments flexible technology to do everything from collecting citizen feedback about officer conduct to educating citizens about safety best practices.

Website Safety Alerts

Keep your citizens informed and safe with real-time safety alerts on government websites.

Law enforcement recruitment

Spread awareness of public safety employment opportunities and deliver online and SMS communications to engage potential candidates.

Citizen feedback

Through SMS, email, and targeted website intercepts you can gather immediate feedback about everything from officer conduct to online website experience — giving you a clear idea of what matters most to your citizens.

Relational and transactional citizen satisfaction

Easily collect feedback on a single interaction or a group of related interactions with public safety officials or entities. Use Qualtrics’ Bain-certified NPS questions types to ensure accuracy.

Government program registration

Whether your citizens are signing up for traffic school or emergency response training courses, Qualtrics streamlines the registration process with online engagement tools and easy-to-use forms.

Post-event feedback

We help you measure program and event effectiveness, whether you’re running in-school public safety, or college recruiting events. Now you can easily capture the feedback you need to iterate and improve events every time you host.

Employee Engagement & 360 surveys

Assess the performance of your local safety employees. Discover what motivates them and understand how they feel about their work, colleagues, and environment so you can create a safer, more efficient workplace.

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Accelerate productivity with engaged employees

As a human resources and personnel services professional, you’re focused on developing, engaging, and growing a productive government workforce. With Qualtrics’ technology you can do everything from building simple ad-hoc employee surveys to running full-scale employee engagement programs.

Qualtrics has everything you need to drive growth and assess workforce performance and efficiency.

Government Employee Engagement

Run end-to-end employee engagement programs to build a more engaged and productive workforce. Easily measure and improve employee engagement to create happier citizens and a more efficient government.

Program and Policy Assessments

Build and deliver your own employee assessments and tests to ensure everyone is up to speed on the latest programs and policies within your agency.

Onboarding Feedback

Find out how to improve and tailor the onboarding process so every government employee can hit the ground running and easily integrate with the team.

Exit Insights

Discover why government employees leave and pinpoint areas for improvement to help you retain and build a stronger workforce.

360° Reviews

Build a high-performing government workforce with customizable 360 feedback reviews that align your employees with your agency’s mission.

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Get your citizens where they need to be

Qualtrics makes it easier for governments to optimize transportation, meet environmental requirements, and create better transportation infrastructure. We help governments improve time to destination, drive economic value, reduce emissions, and unify communities through transportation insights.

Mobile Passenger Feedback

Gain real-time feedback via SMS, in-app surveys, and triggered emails so passengers can share information about routes, services, and modes of transportation. Control contact frequency and opt-outs to ensure that you’re collecting the insights you need without over-contacting passengers.

Citizen Satisfaction and NPS®

With Qualtrics’ Bain-Certified NPS question types, you can combine in-moment and long-term citizen satisfaction feedback to create a more complete vision of the citizen experience.

Website Optimization and Conversion

Make sure customers have all the information they need to purchase fare cards or plan their routes by delivering targeted advertising and promotional information based on website behavior.

Real-time case management feedback

Close the loop with passengers by automatically routing complaints and/or alerts to the proper team.

Page-level website feedback

Ensure website visitors can locate the right information on a certain page and direct to them to the proper subsites.

Employee Engagement & 360 surveys

Discover how public transportation employees feel about their work so you can create a safer, more efficient workplace and retain your best employees.

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Gather and distribute public information faster

Driving perceptions and building strong relationships with the public requires fast, easy-to-use technology so you can target the right audiences and collect the data you need to make informed decisions. But because we know communication is a two-way street, we’ve given you the ability to do more than gather insights. With Qualtrics, you can act on real-time data and deliver the right messages to key stakeholders, helping you build a stronger agency brand and achieve organizational goals.

Real-time citizen feedback

Gather immediate feedback through SMS, email, and website intercepts so you can have a clear idea of what matters most to your citizens. And if you want to make research even easier, Qualtrics gives you the tools to build an opt-in respondent panel so you can collect regular feedback from a willing group of citizens.

Dynamic Website Content

Direct traffic to the right pages of your website to improve citizen experience and drive conversion. With page-level feedback capabilities you can understand which elements of the online experience to leverage and learn how to improve the overall experience.

Citizen Satisfaction and NPS®

With Qualtrics’ Bain-Certified NPS question types, you can combine in-moment and long-term citizen satisfaction feedback to create a more complete vision of the visitor experience.

A/B Testing

Test new website features or internal processes to quickly understand how they can positively impact the citizen experience and improve government communications.

Government brand tracking

Discover how your government’s brand is perceived across your agency’s jurisdiction and easily track citizen perceptions to ensure your agency remains in good public standing.

Real-time case management feedback

Close the loop with visitors by automatically routing complaints and/or alerts to the proper team.

Event registration and post-event feedback

From government-sponsored community events to online webinars driven by federal agencies, give your citizens a voice through post-event feedback.

Dynamic Dashboards

With dynamic, role-based dashboards and mobile analytics, the right people get the real-time data they need.

Native Text Analytics

Built-in text analytics allows you to identify trending topics or key product and service gaps.

Employee Engagement & 360 surveys

Discover how everyone from your public information officer to your community engagement manager feels about their career and help them identify areas for improvement and development.

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A secure way to collect and share feedback

Ensuring a secure, digital government not only makes it easier for government employees to do their jobs, it also streamlines communication with citizens and increases civic engagement.

Qualtrics helps you simplify citizen outreach, consolidate technology tools, and easily visualize all your data — without having to worry about data security.

Page-level website feedback

Eliminate clunky integrations with online feedback tools. With Qualtrics you can quickly launch website intercepts and surveys to help you understand which individual page elements work and how you can improve the website experience for your citizens.

Real-time case management feedback

Immediately close the loop with citizens by automatically routing complaints and/or alerts to the proper team.

In-app Feedback

Allow people to interact with your organization and provide feedback about services or online experience while they’re using your organization’s applications.

Product Development

Gather citizen feedback early on in the new product development cycle so you can save time and tax dollars.

Employee Engagement & 360 surveys

Discover how everyone from your chief information officer to your systems administrator feels about their job role, work environment, and any other factors influencing engagement and career development. Create more efficient teams and retain top performers through employee engagement.

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Build a stronger foundation for sustainable prosperity

Today’s communities are feeling the pressure to conserve energy and upgrade infrastructure so they can safeguard the future. That means that local energy and infrastructure policies require more citizen awareness and buy-in.

With the world’s most innovative citizen experience platform, you can get a real-time pulse on what residents know about your sustainability plans, immediately respond to their questions, and act fast to educate and engage the community.

Citizen Awareness and Feedback

Through SMS, email, and website intercepts you can educate residents on energy conservation best-practices and gather immediate feedback about everything from road conditions to power outages — ultimately giving you a clear idea of what matters most to your citizens. You can also create you own opt-in panel of respondents to collect regular feedback from a willing group of citizens.

Optimize Website Transactions

With technology that helps you collect everything from page-level feedback to transactional satisfaction data, you can make it easier for citizens to complete the bill-paying process and report any issues.

Dynamic Dashboards

With dynamic, role-based dashboards, allow the right officials to visualize the energy and infrastructure needs of the community you serve.

Citizen Satisfaction and NPS®

With Qualtrics’ Bain-Certified NPS question types, you can combine in-moment and long-term citizen satisfaction feedback to create a more complete vision of the citizen experience. Qualtrics helps you measure and react to how your customers feel about individual transactions or overall experience with your organization.

Real-time case management feedback

Close the loop with citizens by automatically routing complaints and/or alerts to the proper team.

Event registration and post-event feedback

From local energy efficiency events to online educational webinars, optimize the registration process to improve participation and give your citizens a voice through post-event feedback.

Employee Engagement & 360 surveys

Discover how state and local government employees feel about their work so you can create a safer, more efficient workplace and retain top performers.

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Better Businesses. More Talent. Healthier Economies.

Economic development is all about attracting businesses and talent to your city, county, and state. Qualtrics helps local governments gather workforce growth data to identify which industries are growing the most and determine where to invest and appropriate funds.

With the ability to collect feedback and deliver online communication to specific demographics, Qualtrics helps organizations understand taxpayers and better utilize tax funds to change policies and catalyze business growth. With a smarter, more efficient government you can create booming businesses and communities.

Economic Stakeholder Feedback

Collect feedback from local businesses, citizens, NGOs, and neighboring government agencies to identify economic needs and gauge stakeholder satisfaction.

Citizen Satisfaction

With Qualtrics’ Bain-Certified NPS® question types, you can combine in-moment and long-term citizen satisfaction feedback to measure and react to how citizens and customers feel about individual transactions or overall experience with your organization.

Real-time case management feedback

Close the loop with visitors by automatically routing complaints and/or alerts to the right team or individual.

Event registration and post-event feedback

From local business events to online webinars driven at the national level, optimize the registration process to improve participation and give your citizens a voice through post-event feedback.

Employee Engagement & 360 surveys

Discover how economic development employees feel about their work so you can create a safer, more efficient workplace and retain top performers.

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Capture the Voice of the Citizen and drive smarter campaign decisions

In the world of elections and campaigns, life moves fast — but why settle for “keeping up” when you can stay a step ahead? With the world’s most innovative research and citizen experience platform you can quickly collect insights from constituents across all channels to inform key campaign and election decisions.

Voter Segmentation

With our sample solutions, we give you the ability to profile verified voters, sample registered voters, match voter lists and conduct data appends.

Voter feedback

Through SMS, email, and website intercepts you can gather immediate feedback about everything from public official conduct to online website experience — ultimately giving you a clear idea of what matters most to your voters.

Dynamic Dashboards

Qualtrics dynamic, role-based dashboards allow you to visualize how candidates are faring on the election trail. And with role-based reporting and native text analytics, your campaign leadership can gain a full, birds-eye view of the election process while allowing others limited access to data.

Voter-Targeted Website Content

Direct traffic to the right part of your website or deliver content based on visitor behavior so you can improve each voter’s experience and drive participation in the campaign and election process.

Employee Engagement & 360 surveys

Discover how state and local government campaign and election employees feel about their work so you can create a safer, more efficient workplace, and retain and reward top performers.

Event registration and post-event feedback

From local town campaign rallies to campaign fundraisers, optimize the registration process to improve participation and give your citizens a voice through post-event feedback.

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Delivering at the highest level of government security standards

FISMA COMPLIANT

FISMA COMPLIANT

Qualtrics meets all requirements as listed in section 3, such as awareness and training, incident response, media protection, and risk assessment.

FEDRAMP IN-PROCESS

FEDRAMP IN-PROCESS

Qualtrics is currently listed on the GSA website as In-Process to achieve a FEDRAMP certification at a moderate level

AE-256 ENCRYPTION

AE-256 ENCRYPTION

Qualtrics’ most important concerns are the protection and reliability of customer data. All data at rest or in transit is protected by encryption.

government security standards
Real-time access to what should drive
the government

WHAT DO CITIZENS AND EMPLOYEES WANT

Customer Experience

Build greater brand loyalty by asking about your customers’ experiences and acting on their feedback.

Employee Insights

Happy employees create happy customers. Identify the drivers of employee engagement and satisfaction to drive positive customer interactions.

Market Research

Thoroughly understand your market and deliver ahead of customer expectations.

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