Leading organizations are moving from passive listening to proactive leadership—using agents, omnichannel intelligence, and real customer impact to turn experience into trust, loyalty, and growth. This keynote will explore a new model of leadership designed for an AI-powered era where emotional intelligence, curiosity, and resilience become the ultimate differentiators. You’ll leave this keynote with the mindset and tools needed to thrive through uncertainty, build trust through transformation, and empower teams to move from resistance to reinvention.

Speakers

Brad Anderson

Qualtrics // President - Products, UX, Engineering and Ecosystem