Workload assessments are critical for aligning staffing with operational demands, ensuring trooper safety, and supporting effective service delivery. This presentation explores how the Michigan State Police is leveraging Qualtrics to conduct a comprehensive patrol workload analysis—identifying areas of over- or under-utilization, optimizing resource allocation, and evaluating the impact of workload on trooper well-being. By integrating data-driven insights with frontline realities, the assessment supports efforts to reduce fatigue, mitigate burnout, and promote a culture of safety and resilience. The findings inform strategies that balance operational readiness with the mental health and long-term sustainability of the MSP trooper.

Speakers

Brina Gendhar

Michigan State Police // Research Specialist