Improving the patient experience for millions is no small feat. NewYork-Presbyterian—the teaching hospital for Columbia and Weill Cornell—successfully moved 16+ separate programs into one unified engine for change. This session looks at how they gave patients a louder voice through digital report cards and advisory councils that drive real action. We’ll cover the "Distance to Next Star" report and how real-time feedback keeps teams moving toward better care. Grab the lessons on navigating big organizational shifts while keeping empathy at the center of your growth

Speakers

Sarah Ferguson

NewYork-Presbyterian Hospital // Vice President, Patient Services & Patient Experience 

Dan DiCello

NewYork-Presbyterian Hospital // Director, Patient Experience