Playlist

Healthcare

We pulled together the X4 sessions on improving HCAHPS, reducing clinician burden, and showing PX drives financial performance—strategies from health systems that got results.

Your playlist:

  • Intermountain Health: Three-year PX maturity blueprint with accelerators that drive local action and the governance that kept them on track
  • Corewell Health: Unifying fragmented legacy systems using the Health Experience Index to map complete patient journeys
  • NewYork-Presbyterian: Moving 16+ programs into one engine with digital report cards and the "Distance to Next Star" framework