Most CX programs move at a glacial pace, but Samsara rewrote the timeline by achieving a total transformation in just one year. This session breaks down the high-speed roadmap for prioritizing the touchpoints that actually move the needle and secure executive buy-in. We dive into the "90-day launch" reality, the three critical wins that unlock immediate financial value, and how AI can act as a force multiplier for churn and upsell models. Check out the blueprint for accelerating ROI and take home the shortcuts to turn a standard CX program into a category-defining growth engine.

Speakers

Emma Sopadjieva 

Samsara // Head of Customer Experience Strategy

Madeline Clark 

Samsara // Head of CX Insights & Ops