Whether you're just starting your patient experience journey or trying to fix a program that has stalled, you need a plan that actually works in the real world. Intermountain Health is sharing its three-year maturity blueprint—a practical guide that moves past simple measurement to create dependable habits that drive change. We'll show you how "PX Accelerators" and service-line bundles turn complex data into specific, local actions, with system teams coaching frontline leaders every step of the way. We're not just sharing the wins; we'll also talk about what didn't work, where we had to start over, and the governance that kept us on track. Leave with a tactical playbook to draft or refine your own roadmap, linking your technology directly to the moments that matter most for your patients.

Speakers

Katie Boemecke

Intermountain Health // AVP, Patient Experience

Sarah Gilstrap

Intermountain Health // VP, Solution Strategy