Merging legacy systems across regions is a massive undertaking. Corewell Health unified their strategy by activating stakeholders and using the Health Experience Index (HEI) to map the full patient journey. This panel covers their process for prioritizing survey batches, building collaborative environments, and using real-time dashboards to drive continuous learning. Join the conversation to see how they moved from fragmented data to a unified system of recognition and leave with the tactics to drive excellence across any complex health organization.

Speakers

James Bonner

Corewell Health // VP, Quality Safety Experience 

Cynthia Gardiner

Corewell Health // Director Patient Experience 

Michael Getty

Corewell Health // Senior Director - Integrated Data and Analytics

Mitch Uyeda

Corewell Health // Manager, Consumer Insights