Governor Bob Ferguson's 2025 Executive Order issued a massive challenge: deliver government services that are "efficient, responsive, and person-focused." Former investigative journalist Jesse Jones joins this session to expose the raw human stakes of this mandate, sharing how broken experiences disrupt lives—and how rigorous accountability provides the "tail winds" teams need to transform performance. Alongside him, CIO Bill Kehoe reveals the "connected government" architecture, showcasing a resident portal that centralizes state services into a seamless, one-stop engine. Discover how Washington breaks agency silos by mapping cross-departmental journeys and building the feedback systems that surface—and instantly bridge—experience gaps. Witness how a high-level vision converts into the "remarkable service delivery" required to lead a state into the future.

Speakers

William (Bill) Kehoe

State of Washington // State Chief Information Officer and WaTech Agency Director

Jesse Jones

Your Washington // Executive Director