XM Knowledge Base
Healthcare eBook_
The evolution of patient
The evolution of patient
experience management
Today’s healthcare organizations are undergoing enormous transformation. Patients are increasingly “shopping” for healthcare, entering through a digital front door, and demanding more precise and personalized care. Facing disruptive new market entrants and rapidly changing patient needs, healthcare organizations must embrace a modernized approach to patient experience that enables enterprise-wide insight, agility, and responsiveness.
In this ebook you’ll learn:
- How to capture a 360-degree view of the patient experience across all touchpoints regardless of location, specialty, or department
- How caregivers impact the patient experience and what your staff needs to enhance outcomes
- The importance in shifting from point-in-time reporting to predictive, actionable analytics
- How to optimize the moments that matter most to your patients, their families, and the communities you serve
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