X4 SYDNEY 2018 CONTENT HUB

Main Stage
EXPERIENCES
Breakout
PRESENTATIONS

American Express // Luis Angel-Lalanne

American Express's CX journey

Australian Unity // Cassandra Goodman

Experience Transformation - Delivering great customer experiences through great employee experiences

Vodafone New Zealand // Jin Wan

The critical success factors of customer experience

Rockend // Scott Downing Linda Battin

The CX Factory: How to use customer episodes to drive change and show the value of your work

Kantar TNS // Stefan Schmelcher

Winning in the age of experience: Is your business as customer-centric as you think?

Qualtrics // Webb Stevens

Reactive CX Is Dead: How to Get from Static Responses to Predictive Engagement (CX Demo)

Qualtrics // Adam Marks

Drive organisational change with closed-loop feedback

Qualtrics // Jamie Morningstar

Make data-driven decisions and extract actionable insights with Qualtrics iQ.

Candor Inc // Kim Scott

How to be a kick-ass boss without becoming a robot

Cathay Pacific // Tony Reynolds

Aligning the Employee Experience with the Customer Experience

Energx // Sean Hall

How To Design An Energised Employee Experience

Australian Unity // Cassandra Goodman

Experience Transformation - Delivering great customer experiences through great employee experiences

Qualtrics // Jason Matthews

Kill Churn and Improve Employee Experience with Qualtrics (EX demo)

Qualtrics // Sarah Collins

Design Employee Experience Dashboards to Drive Change

PepsiCo ANZ // Felecia White

How PepsiCo are driving product innovation

Qualtrics // Jamie Morningstar

Make data-driven decisions and extract actionable insights with Qualtrics iQ.

PepsiCo ANZ // Felecia White

How PepsiCo are driving product innovation

Qualtrics // Jamie Morningstar

Make data-driven decisions and extract actionable insights with Qualtrics iQ.

PepsiCo ANZ // Felecia White

How PepsiCo are driving product innovation

University of Hertfordshire // Dr. Peter Lovatt

The Dr Dance Experience

More Strategic // Martin Paul, Karen Armstrong

How the World's Best Nonprofits drive greater impact with their donors and volunteers

Qualtrics // David Vannette

Best practices for survey design

Qualtrics // David Vannette

From Research to Results: How to Embed Human Insight into Experience Design (Research Core Demo)

Qualtrics // Jamie Morningstar

Make data-driven decisions and extract actionable insights with Qualtrics iQ.

Qualtrics // Lisa Khatri

How to build reports that tell a story

University of Hertfordshire // Dr. Peter Lovatt

The Dr Dance Experience

Qualtrics // Kimberley Tylee, TAFE NSW // Sophie Imbert, TAFE NSW // Hugh Greenough, Macquarie University // Sherman Young, University of New South Wales // Dr Mark King

Rethinking student experience in the digital age