Ruth D'Alessandro

Author Bio

Ruth has been writing digital content for many years. She’s fascinated by what big data and artificial intelligence can bring to the human experience, and loves writing about it for Qualtrics.

Attributed articles

A professional managing online customer reviews and ratings on a smartphone.

Article

Review management: What it is and how to do it well

Learn More

Smiling employee packing personal belongings and saying goodbye to colleagues on her last day.

Article

Employee exit interviews: Question themes and best practices

Learn More

Business team analyzing data on a laptop to reduce customer churn.

Article

Reduce customer churn: 10 strategies that work

Learn More

Business colleagues using smartphones and a tablet in an office to manage online reputation and reviews.

Article

10 proactive tips to manage online reputation

Learn More

A saleswoman using a digital tablet to assist a smiling young couple in a modern retail showroom.

Article

How to improve customer satisfaction (CSAT) in 10 steps

Learn More

In a clinic lobby, a female patient and smiling nurse talk together.

Article

Employee engagement in healthcare

Learn More

A smiling baker in a striped apron holds a payment terminal as a customer pays with a card, representing a successful transaction and customer satisfaction.

Article

What is customer satisfaction? A definitive guide

Learn More

Article

Employee churn and how it affects your organization

Learn More

3 employees having discussion while looking at laptop.

Article

10 characteristics of high performing companies

Learn More