Talia Quaadgras
Senior Research Program Manager
Author Bio
Talia Quaadgras is a Senior Research Program Manager for Experience Management Institute. They manage the team’s quantitative research studies and reporting. Talia also manages the Institute’s broader content publication and CX benchmarking initiatives. Talia graduated from Northeastern University with a Bachelor of Arts in International Affairs and Economics.
Attributed articles
Article
The State of B2B Customer Experience Management, 2024
Press
Best of XM Institute Content: Q2 2024
Article
Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
Article
NPS Starts to Stabilize in the Wake of the Pandemic
Article
The State of the XM Profession, 2024
Press
$3.7 Trillion of 2024 Global Sales are at Risk Due to Bad Customer Experiences
Article
The State of CX in the Health Insurance Industry, 2023
Press
2022 U.S. Well-Being Fluctuates Across Age, Gender, and Ethnicity
Press