JetBlue + Qualtrics
“Qualtrics is an innovative, end-to-end solution for world-class customer satisfaction.”
in a row
JetBlue is New York's Hometown Airline™, and a leading carrier in major cities across the U.S. JetBlue recently received its twelfth consecutive J.D. Power award for ranking “Highest in Customer Satisfaction among Low Cost Carriers in North America.” With 19,000 crew members working together, JetBlue carries more than 35 million customers a year to 96 cities in the U.S., Caribbean, and Latin America with an average of 925 daily flights.JETBLUE.COM
Since its inception, JetBlue has demonstrated an extraordinary commitment to exceeding its passengers’ expectations for value and comfort. From discovering purchase drivers to closing the loop on feedback, JetBlue wanted total control of itscustomer experience program. So JetBlue turned to Qualtrics.
How do you deliver what’s most important to passengers?
Evaluating Purchase Drivers,Closing the Loop on Feedback
The Bottom Line
JetBlue has a birds-eye view of the customer journey
Director, Customer Support & Insights
We are committed to turning customer feedback into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative, end-to-end solution like Qualtrics.