zum Hauptinhalt springen

Measure and optimize the digital experience

Request Demo

Hear and understand every customer, at every meaningful touchpoint

Predictive insights at your fingertips

Drive actions that transform the organization

Get your personalized demo today!

Durch die Bereitstellung dieser Informationen erklären Sie sich damit einverstanden, dass wir Ihre personenbezogenen Daten gemäß unserer Datenschutzerklärung verarbeiten
Mit dem Absenden dieses Formulars erklären Sie sich damit einverstanden, Marketinginformationen von Qualtrics zu erhalten, die in unseren Nutzungsbedingungen und Datenschutzbestimmungen aufgeführt sind. Sie können sich jederzeit abmelden.
Mit dem Absenden stimme ich den Nutzungsbedingungen und der Datenschutzbestimmungen von Qualtrics zu

Step /2

Every customer. Every channel.



Improve your visitor experience, increase conversion and boost average customer spend with digital customer experience from Qualtrics.

  • Improve conversion with optimized digital journeys that improve click through rates
  • Get insights from every channel including voice-activated devices, chatbots, websites, apps and more
  • See the entire customer journey, across multiple channels and touchpoints, on a single platform
  • Launch digital feedback surveys, targeted online promotions, and visitor satisfaction surveys all through a single, easy to use platform

World-class digital
experiences do 3 things


Create personalized interactions with digital customers

Start conversations with customers on the device that suits them, with web, mobile, in-app, chatbot, voice and many more feedback methods. It means you get a complete view of every touchpoint and channel – all on one platform.

Predict customer behavior online

Get ahead of the game with predictive modeling, powered by iQ. By combining feedback with operational data such as your web analytics, iQ allows you to make predictions to anticipate issues and prioritize action that will have the biggest impact.

Embed CX throughout the organization

Share digital insights in real time with the right people so everyone in the organization can take action to improve the experience. Qualtrics embeds seamlessly into the tools and processes your teams are already using, making CX an integral part of their day-to-day.

Ready to see how Qualtrics can improve your digital CX?

Control the in-app experience

Quickly and easily build branded customer feedback experiences that originate directly from your own mobile app. The Qualtrics mobile in-app SDK is available for iOS and Android platforms and comes with a designer portal that gives you complete control over the in-app experience. All your feedback flows into the Qualtrics Experience Management (XM) Platform alongside your website and offline data, so you get one view of every channel.

Manage your digital reputation

Go from feedback to customer advocacy seamlessly. Customers can tell the world about their experience and share their feedback instantly on social media and popular review sites like Google Maps, Yelp, TripAdvisor and the iOS and Android app stores.

Target the right customers with the right message

Customize your message with 20+ different targeting variables from geolocation to customer segments and site behavior. It means you can offer customized promotions to drive conversion and gather the right feedback from the right audiences at every stage in the online journey. There’s no coding or IT support required – just set your variables, upload your creative and start personalizing your digital experience.

Learn More

Best-in-class straight out of the box

Build a world-class CX program on the most powerful customer experience platform with out of the box expertise that puts you on the front foot from day one. Certified XM Solutions, customized for your industry, deliver pre-built CX programs, with expert content, workflow, and automation built directly into the Qualtrics XM Platform. It includes relationaltransactional and full journey customer experience programs, making it faster and easier to get up and running with an expert-designed program.

The top rated digital customer experience (CX) software

The crowd has spoken. Qualtrics is proud to be the XM pioneer and digital CX category leader in the top right quadrant on the #1 independent software review site.

Read unbiased reviews from real customers and compare for yourself.

Read Qualtrics Customer Experience reviews on G2

Get started with Qualtrics today