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Session airs March 7, 2024 | 12:00 AM AEST

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Session 2 | [Customer Experience] Qualtrics

AI-powered customer experiences with a human touch

Lisa Khatri Head of CX Solution Strategy, APJ | Qualtrics

Our 2024 Consumer Trends Report further validated that legacy listening programs alone are no longer enough and businesses struggle to balance digital and human interactions. This session outlines an actionable roadmap to leverage emerging technologies – like AI – to deliver bottom line impact in 2024.

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