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Session airs March 7, 2024 | 12:00 AM AEST

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Session 1 | [Keynote] Airbnb

The Future of AI: Impacts on customers, employees and your business

Adam Cheyer AI pioneer, creator of Siri and Samsung Bixby, VP of AI Experience, Airbnb

The last five years have seen breakthroughs in Artificial Intelligence (AI) at an unprecedented rate, with a host of new systems and applications emerging that go far beyond what was possible only a decade ago.

Prepare your business for the continuing AI revolution and think of new ways to utilise AI for enhanced customer and employee experiences. AI brings a host of benefits including increased productivity, faster decision making and the ability to consolidate and highlight data.

In this session, Adam Cheyer discusses how businesses can augment their existing CX and EX – making these experiences richer, faster and more efficient. Businesses can embrace AI and take your customers on the journey to overcome hesitancy, trust and ethics with AI – to ensure AI is embraced, adopted and used successfully.

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