sovanta AG

Expert-built survey

An expertly-built framework template based on established standards and scientific methodology ensures coverage of all aspects of user experience. You will benefit from the broad experience of our experts, who have been certified as UXQB® Certified Professional for Usability and User Experience. The survey consists of 36 questions grouped in 4 main and 12 sub-categories. Layout, structure, and logic is all set up and ready to use.

Easy data collection

The sovanta User Experience Score is a unique framework used to quantify the user experience of your applications without support of an expert. The survey was comprehensively tailored to be carried out with real users. Due to the clear structure and easy-to-use 5-point Likert scale, the questions can be answered effortlessly and provide solid data for immediate evaluation. The survey utilizes proven methods to reduce order bias and improve overall data quality like question randomization and reverse coding of selective questions.

Prebuilt dashboards

Turn your data into insights with comprehensive, pre-built dashboards. The evaluation of the data at various levels provides a detailed overview of the user experience maturity of the overall application as well as all underlying user experience segments. Due to the uniform presentation of the results in the form of a 5-point score, the segments can easily be compared with each other to quickly identify strengths and weaknesses.

Make user experience tangible

The one-sided view that equates user experience with usability is no longer up to date. That is why the sovanta User Experience Score is based on a multidimensional model of user experience based on four core areas:

Ease of Use

Can your application be operated easily and intuitively? Does your design follow a uniform principle? And does it offer a good overview of its range of functions? This category evaluates the consistency, controllability and clarity of your application.

Utility of Use

Is your application well-tailored to the needs of your users? Does it increase their productivity? And does it enable you to work efficiently? This category focuses on the usefulness, effectiveness and efficiency of your digital product.

Range of Use

Can your application be operated well on different devices? How well does it work with other systems? And how do users perceive the performance? This category examines the technical aspects of your digital product.

Joy of Use

Is your application perceived as a personal assistant? Does it provide easily understandable and constructive feedback? And is the design contemporary and appealing? This category refers to the perceived aesthetics and the emotions that arise when using your application.