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Transactional Customer Effort Score (CES)

Improve customer loyalty and lifetime value by smoothing the path to purchase with a complete understanding of customer effort on your most important interactions.

CORE EXPERIENCE Customer Experience
CREATED BY
COST Included with license
QualtricsXM

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Transform every interaction with customers, employees, and prospects into moments that matter. The Qualtrics Experience Management Platform turns feedback from multiple channels into clear, predictive insights and actionable recommendations.