XM Knowledge Base
HHCAHPS
Home Health Care
What is HHCAHPS?
The Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey measures patient perceptions of care in Medicare-certified home health agencies (HHAs).
What does the survey assess?
The HHCAHPS survey has 34 questions and covers topics such as:
- Communication about care
- Pain
- Prescription medication use
- The care received from the home health agency
- Staying informed about scheduling
- Global ratings
Who participates?
Medicare-certified home health agencies (HHAs) must participate in HHCAHPS to receive the annual payment update (APU) for any given year. Home health agencies that fail to meet their requirements for the annual payment update could face a two percent reduction in their Medicare payments. However, home health agencies that served 59 or fewer eligible patients during the current data collection period may be eligible for an exemption. Home health agencies that qualify for an exemption may still voluntarily participate in HHCAHPS.
Do I need a vendor to administer HHCAHPS?
Yes. A CMS approved vendor is required for administering the HHCAHPS survey. SurveyVitals is a CMS-approved vendor and ready to administer HHCAHPS on your behalf.
When does the HHCAHPS survey occur?
The survey is administered on a monthly basis and submitted to the HHCAHPS Data Center on a quarterly basis.
What modes of administration are offered?
SurveyVitals administers the HHCAHPS survey by mail, as we have found it to be the most cost-effective solution for clients.
Will my organization’s data be publicly reported?
Yes, HHCAHPS scores will be publicly available on the Care Compare website. For more information about Care Compare, you may visit the website at https://www.medicare.gov/care-compare/.
What other CAHPS surveys do you provide?
In addition to HHCAHPS, SurveyVitals is approved to administer OAS CAHPS, Hospice CAHPS, CAHPS for MIPS, and ICH CAHPS.
Does SurveyVitals have supplemental surveys?
Yes! Qualtrics Site of Care Solutions provides real-time insights into the patient experience across the continuum of care. Get started today to get patient feedback year-round with real-time analytics and trending to pinpoint areas needing improvement between CAHPS survey cycles.