More to be announced
RAHAF
HARFOUSH_
Digital Anthropologist /
New York Times Best-Selling Author
JAMES
TIMPSON_
CEO /
Timpson Group
STEFFEN
RIESENBECK_
Head of EX /
Bosch
MARTIN
JANHUBA_
Director People Insights
& Analytics /
Adidas
EKATERINA
MAMONOVA_
Global Lead, Marketing
& Customer Experience /
Allianz Commercial
JAMIE
CARTER_
Voice of the Customer Manager /
Belron
KIRSTIN
SIMONS_
Senior Director, Communications
& Customer Success /
Bain & Company NPSx
PAUL
SMITH_
Senior Director NPSx Marketing /
Bain & Company NPSx
STEPHANIE
BARTON_
Managing Director, EMEA /
Qualtrics
ZIG
SERAFIN_
President & CEO /
Qualtrics
BRAD
ANDERSON_
President /
Qualtrics
4 Tracks
10+ Keynotes
1K+ Attendees
1 Day
You're in good company
You're in good company
X4 is an unforgettable event experience dedicated to helping leaders at the world's
most successful organisations unlock the value in experience management (XM)
by deeply connecting with their customers and employees. Hear inspirational stories
about the programs and technologies behind some of the most iconic success stories.
You'll leave energised, informed and prepared to drive immediate change at your organisation.
Hear how some of the world’s biggest brands are optimizing their customer experience to break down channel silos; and deliver digital, in-person, and care journeys that drive down operating costs and improve customer loyalty.
Join the world’s top HR leaders to uncover how they’re using powerful new tools and methodologies to drive engagement, reduce attrition, and deliver better experiences to their employees.
Join research leaders at the world’s most successful brands and dive deep into the tools, the technology, and techniques that are helping them get closer than ever to their customers.
Hear from leading experts on how to adopt the latest technologies and practices that are changing Experience Management (XM) as we know it.
08:45AM BST
Registration Opens
Registration Opens
09:00AM-10:00AM BST
Breakfast
Breakfast
10:00AM-12:00PM BST
Mainstage Keynotes
Mainstage Keynotes
12:00PM-1:15PM BST
Lunch
Lunch
1:15PM-3:00PM BST
Breakout Sessions
Breakout Sessions
3:00PM-3:30PM BST
Coffee Break
Coffee Break
3:30PM-4:45PM BST
Mainstage Keynotes
Mainstage Keynotes
4:45PM-6:30PM BST
Evening Reception
Evening Reception
Learn from the best of the best with customer-led case studies from the world’s most loved brands. Throughout the afternoon, soak up inspiration, tips, and practical advice from the companies delivering breakthrough business results with Experience Management.
Share stories, ideas, and get support from the world’s largest XM community. This is your network to lean on, learn from, and be inspired by as you make your moves to re-tool your organisation for experiences that drive growth in 2024 and beyond.
Develop and grow your XM programs with one-to-one sessions and tailored recommendations from our experts. Bring your questions and log-ins, and our team will open up your program, analyse your XM initiatives, and uncover areas of opportunity.
From XM for Customer Frontlines, to XM for People Teams or Strategy and Research, you can see exactly how our AI-powered software works and how it can help. And if you have any questions, our experts will be on hand to help.