Delivery Hero’s online food ordering platforms extend across 39 countries and 4 continents, connecting consumers to over 250,000 restaurants around the world. Before using Qualtrics though, it struggled to find out what its customers and partners wanted and what action to take if it failed to meet expectations. With Qualtrics' CustomerXM, it’s not a problem anymore - the company has been able to increase customer service satisfaction by up to 30% within one year.

In 2017, HUGO BOSS set itself the goal of becoming the most desirable premium fashion & lifestyle brand. "We were aware that we could only sustainably increase our brand awareness if we knew our customers' needs," explains Timo Ebert. Since early 2019, it’s used the Qualtrics XM Platform in order to find out how customers perceive important phases in the customer journey - online as well as in the stores. Within a very short time, HUGO BOSS was able to identify pain points and immediately improve them - driving up customer loyalty and brand affinity as a result.