Gurdeep joined Qualtrics in 2024, prior to which he was Corporate Vice President at Microsoft responsible for AI Incubations. During his long career at Microsoft, he led major initiatives in AI, built the Teams business, including running Skype, and was an Engineer on Windows NT and Internet core technologies. He is credited as the inventor of VPNs. Gurdeep also sits on the boards of multiple inventive tech startups.

Rowan’s research focuses on AI, ML, and data science, looking at challenges and opportunities for technology executives and their teams. In his primary coverage area, he spearheads Forrester’s research on generative AI technologies, tools, and strategy. He also covers enterprise AI/ML platforms, cognitive search, and synthetic data.

Léonie Brown is a Principal Experience Architect at Qualtrics, specialising in CX and modernising the contact centre. She's worked with hundreds of brands over the last decade to design, implement and optimise their Customer Care programs to deliver key business outcomes. She specialises in bringing best practices and methodologies into the Qualtrics platform to deliver program excellence at scale

Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Ali, a market research practitioner, leads research innovation on Qualtrics Edge, which comprises of AI-powered tools and solutions, wrapped in human-powered services. With nearly 2 decades of market research experience, Ali spearheads thought leadership, guiding innovation pipeline for transformative research tools and supporting our legacy services business to deliver 10,000 projects per year.