Webinar
_

Your path to AI-enabled
Voice of Customer

Tuesday, May 20th   |  
4 PM
AEST   |  
2PM SGT & HKT | 11.30AM IST | 3PM JST & KST

Tap into AI to power your Voice of Customer program 

With survey response rates declining, and customer willingness to switch brands increasing, it’s more critical than ever for organisations to find and fix customer experience gaps promptly.

The rise of AI presents brand new opportunities in CX - to help organisations listen deeper, gather feedback across more channels, understand faster, and importantly, drive actions quicker. 
 


In this webinar we’ll cover

    • The potential opportunity and impact of AI on CX - delivering $860 billion in value for businesses
    • How to overcome roadblocks and common challenges that CX professionals face when adopting AI
    • Where to start and how to get value from your AI-enabled VOC program from day 1, starting with revitalising your survey response rates
    • How to drive impact from AI – take a deeper look at the AI tools and practices that will help you listen deeper, understand faster, and improve the experiences at scale 

Our expert panel

Qualtrics XM Institute

Isabelle Zdatny

Principal Analyst

Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Qualtrics

Nikhil Chauhan

XM Scientist, CX

Nikhil Chauhan is an XM Scientist at Qualtrics with over 12 years of experience in Customer Experience. In his role, he empowers organizations to develop impactful CX strategies, activate their teams, and leverage insights for actionable results.

Qualtrics

Sam Scott

Product Marketing Manager, CX

Sam Scott is a Principal PMM at Qualtrics with over 9 years of experience in digital product strategy. Driven by a passion for amplifying the voice of the customer, she leverages a user-centered approach to empower teams to build best-in-class, value-based CX programs that drive meaningful impact for their organization.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
Related Content
_

Explore more resources

eBook_

2025 Global Consumer Trends Report

eBook_

2025 Global Employee Experience Trends

eBook_

2025 Global Market Research Trends Report