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X4 Summit The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Sydney.
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Session airs November 17, 2022 | 8:00 AM AEST
This session will begin in
The ServiceNSW Story
Russell Murphy Executive Director Programs, Partnerships & Insights / Service NSW
Hear the firsthand story of ServiceNSW’s experience transformation, the burning platform for change, leadership principles to drive impact, and how it’s aiming to be the world’s most customer-centric government organisation.
Differentiate and win through human-centric CX and lessons learnt
November 17, 2022 | 8:00 AM AEST
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The power of connecting CX with EX featuring Endeavour Group
November 17, 2022 | 8:00 AM AEST
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The intersection of Data and Technology - improving customer interactions
November 17, 2022 | 8:00 AM AEST
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How organisations are leveraging Qualtrics to improve experiences
November 17, 2022 | 8:00 AM AEST
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The monster in the room: Digital experiences that eat expectations
November 17, 2022 | 8:00 AM AEST
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Rewriting the playbook for employee attraction, retention and performance
November 17, 2022 | 8:00 AM AEST
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From hindsight to insights - connecting metrics across the Employee Journey
November 17, 2022 | 8:00 AM AEST
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Measuring and improving leadership effectiveness to drive better business outcomes
November 17, 2022 | 8:00 AM AEST
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Experience Management and insights to power transformation and optimise organisational performance.
November 17, 2022 | 8:00 AM AEST
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Speed and agility through always-on, in-house research panels
November 17, 2022 | 8:00 AM AEST
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The advanced researcher’s new toolkit
November 17, 2022 | 8:00 AM AEST
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Brand agility in a shifting consumer landscape
November 17, 2022 | 8:00 AM AEST
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Fulfilling a CMO's true role: Integrating customer and brand experiences
November 17, 2022 | 8:00 AM AEST
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Creating experiences that build public and employee trust
November 17, 2022 | 8:00 AM AEST
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Listening deeply and designing experiences through disaster and crisis
November 17, 2022 | 8:00 AM AEST
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The ROI of making business more human
November 17, 2022 | 8:00 AM AEST
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Experience Management (XM) innovation solutions reveal
November 17, 2022 | 8:00 AM AEST
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Under the hood of ANZ Bank's experience transformation
November 17, 2022 | 8:00 AM AEST
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We all need to be in the business of experience
November 17, 2022 | 8:00 AM AEST
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